All Products Support Forum

I had a number of tabs open today (~40). Because Firefox started to malfunction, I had to restart Firefox. It happened to me before and I knew that I can restore my previous session so I safely closed the tabs.

When I restarted it, I opened a tab and then I tried to open the Application Menu, but accidentally closed the window. Now, when I've re-opened Firefox and attempted to restore the previous session only that last tab appeared.

Is it possible to recover the pre-previous session? I use Ubuntu 18.04. Where is this information located? and how can I retrieve it?

I've set Downloads, particularly pdfs to open with Acrobat but no matter what I do Offidocs starts. After a long countdown I get a message box that says in essence don't use Offidocs but I can't get rid of it. Please help!!!

When I am watching a TV stream on my PC; when I hover on (some) pictures or videos, a supremely annoying pop-up url appears at the bottom of my screen. I have some learning problems and can not figure out the 'userChrome.css' method. I can not work with long streams of multiple overlapping instruction. I am not tech savvy. I do not understand 'layers' and stuff like that. I can do the 'about:config' thing, if anyone knows whether or not if I can fix it from there, I would be eternally grateful. Thanks.

Image url has jpg at the end, when I save, the extension is webp. webp opens as darkened version of the original image in browser. How to disable webp and save normal fiel that won't be dark? This olution doesn't work: https://support.mozilla.org/en-US/questions/1329624 Image saved as jpg still dark, as if it was still webp.

I cannot clear this cache to zero no matter what I try. How can I clear this cache. It just started happening after a recent update. I clean my caches after every use but not any longer.

I imagine this belongs in the customize controls area as it's part of settings that we are supposed to have control over and after messing around and changing everything to ask first I am still unhappy. At least I found the reason for my displeasure after reading about the new release of FF98.

Why did you change the protocol for saving files? Not having that dialog box pop up is very inconvenient. I haven't tried to play any files since FF 98 downloaded to my pc but I bet it's equally as annoying. Please go back to the old way in your next release. Some of us are in the camp of Who Moved My Cheese and we don't like this new change. It's bad enough that I have to deal with black background on menus etc due to the background I chose but this is nuts. Thank you.

Hi, when I had cleaned out all my bookmarjks duplicates (and they were many 50.000 accumulated through the years)on my Linuxmachine and turned on my Windows 10 machine they were all back. So my question is: what data is saved when syncing with Firefox sync? And I dont mean the different types you can choose between ,no I mean: when I change one thing on onea logged in firefox on one machine doesnt that change the status of, and in my example the bookmarks on the other machines? Or is it the other way around, namely: will the second machine with all the duplicate bookmarks change the sync-"base" so they will be back on all other machines again? Very confusing especially if youre logged into moire machine then one at the same time. Please answer me, I really need to clean up my firefox's accumulated duplicates pretty quick. Sincerely Wal

I use two displays, suddenly it is no more possible to move the Firefox- and/or Thunderbird-Windows from Monitor to the other monitor, grabbing its mainbar and trying to move, the window sticks on half way and then flops back.

How can I transfer the logins file from an old profile to a new one? When I search online all I get is references for transferring Firefox folders to another computer. Any help gratefully appreciated.

Hi

I guess this applies for any web browser, but is there an option to disable this with Firefox...? Basically, whenever my BT connection goes offline, Firefox decides to take it upon itself to open up just to tell me it can't connect/that the web is offline etc. It's seriously annoying. I know it's offline as the hub light will change from blue to green/orange etc. It's even worse if I'm doing something else, such as playing on a game, and it's interrupted by the web browser opening itself. :-\

Any suggestions? Thanks.

At some point Mozilla removed the Cut, Copy and Paste options in Firefox which breaks functionality on some web-pages. An example is for Ubiquiti's router web interface, in their terminal, Ctrl-C is the typical Linux kill command, right click is commandeered for a terminal layout configuration menu, and the only way to past text into the webpage is to use the Paste menu item that used to be in the hamburger menu.

There are other web-pages that using the menu item is the only or best way to cut/copy/paste text.

Removal of this feature breaks those web pages.

When I do a search using google, and then click on a choice (one of the first sites listed) my browser tries to go to something called "googleadservices" and it will not load. Just hangs up and gives me a blank page. How do I stop this or remove googleadservices?

I want Protonmail as my default mail for Firefox. Windows 11 allows me to install Protonmail as an application. I cannot find or use that application in order to use my Protonmail email as my 'mailto' option in Firefox. Why does Firefox not allow this? Why can't Firefox find and suggest the Windows 11 Protonmail app in its list of suggestions under 'mailto' options?

using firefox, utube has dropped the feature of being able to remove timestamps on transcripts. Has anyone figured out how to get them back as an option to remove them? Thanks for your help.