All Products Support Forum

Since the penultimate and now the last current update to version 127.0.2 (64Bit), the button (tile with the + sign) to add new shortcuts is no longer available. How can new shortcuts be added now?

I have a Yahoo email account and Firefox has the saved password for it. I've changed the password for my Yahoo email account recently. When Firefox prompted me if I want to update the saved password I must have chosen "NO", I don't remember. I stayed logged in the Yahoo email account for a few days after I've changed the password. I've logged out of the Yahoo account. Now I can't log back in because I don't remember the new password I've created.

I'm wondering if Firefox has the new Yahoo email account password saved somewhere in its cache.

OS: Windows 10. Firefox: 127.0.2 (64-bit).

I've configured an external gpg key for use in Thunderbird, but I'm unable to decrypt an encrypted message sent to myself via thunderbird. I've attached the error thunderbird gives me.

Sending a normal email, a signed email and an encrypted email works just fine. Verifying a signed email also works fine.

Extracting the GPG message, and attempting to manually decrypt it via gpg gives me the following error:

$ gpg --decrypt enc.txt gpg: encrypted with cv25519 key, ID 0xREDACTED, created 2020-01-01

     "REDACTED"

gpg: encrypted with cv25519 key, ID 0xREDACTED, created 2020-01-01

     "REDACTED"

gpg: [don't know]: invalid packet (ctb=2d) gpg: [don't know]: invalid packet (ctb=2d)

I followed the instructions here to setup my YubiKey OPGP w/ Thunderbird: https://wiki.mozilla.org/Thunderbird:OpenPGP:Smartcards#Configure_an_email_account_to_use_an_external_GnuPG_key

Now and then, when I press the Enter key, Thunderbird moves the current email message from Inbox to Trash instead of opening the message in a new tab.

I am using Version 115.11.1 (32-bit) on Windows 11.

I would like to delete a mail without opening the mail or without a right-click.

Please refer the images to understand what I am saying.

The attached pic is from Windows default Mail app. I was talking about the red delete icon. Is it available in thunderbird too?

Thank you.

When opening a website, the url has a padlock with a red line thru it (unsecured), the browser then waits about 5-8 seconds for the red line to disappear (secure )then begins loading the content. It behaves on win 10 and android devices. Upon refreshing Firefox on win 10, it got faster, but reverted. Unchecked wait for secure sites doesn't help.

Android 14, One UI 6.0, Samsung S22+

Firefox is using a large amount of battery while idle. You can see my app runs open a lot of the day, but not in use much. It has drained 20 percent of one days battery, and I am watching YouTube videos on another app (Grayjay btw check it out!) and it has used far less battery. If I set Firefox into a sleeping state, the app still drains a lot of battery. When in deep sleep,it stops draining as much power, but then Android keeps auto pushing their own browser to be my primary browser. I'm not sure what to do in this case, as it's too much of a hassle to have links not auto open in Firefox when in deep sleep. This excessive battery drain doesn't make sense, and I was wondering if there was any fix for this. Thanks for taking the time.

Hello everyone, I have had a problem for a few weeks on the X platform. Some buttons no longer appear, notably the edit button on an image post or the "see" button for a hidden account (see images attached) Does anyone have a solution? I uninstalled ALL the extensions and restarted the app, but nothing works! Thanks in advance

Firefox : 127.0.1 (64 bits) Mac mini M1 2020, mac osx Sonoma 14.4

I have various multi-members set up on TB. Most of the time, I use them just as they are, but on occasion, I would like see the members of the list displayed in the "TO" field of the email, so I can delete one or two of them from a specific email. Is there a way to do this?

In Windows Live Mail, for example, clicking on the name of the list would display the members. This doesn't work in TB. Is there a similar function?

Starting with Firefox version 120, you can set Firefox to automatically launch whenever you start or restart your Windows computer. https://support.mozilla.org/en-US/kb/open-firefox-automatically-when-you-start-computer

The browser shows opt-in prompt for the user to easily setup this behavior. However, I do not want to do this.

When I click "No thanks", the prompt goes away, but couple days later, it returns. I guess that an update resets the prompt status.

Is there a way to permanently disable this opt-in prompt without allowing Firefox to start automatically with the computer?

Hello, When I try to add my Gmail account into thunderbird, it goes this way : - enter my id and PWD - continue : IMAP and SMTP servers are automatically detected - continue : I am redirected to a google sign in window where my id is already filled. - continue : instead of asking my PWD, Google sends a 400 bad request error.

How can I add my Gmail address?

Thank you. Juliette

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

The settings menu gives me the option to mark an email as junk and then either move it to the junk folder or delete it. Fair enough.

But once messages are in the junk folder, I am trying to find an easy way to THEN delete them without clicking on "delete selected messages" which then sends them on to the trash file, where they AGAIN need to be deleted.

Assuming there's currently no way to do this, would it be difficult to add "empty folder" option to the junk file? That would save an unnecessary step.

I don't like to delete them straight off because I might accidentally delete a message I want to keep, so I use the junk folder to give them a second chance as it were. But I'm trying to avoid the third chance.