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Firefox keeps crashing

The web browser does not open after restarting and logging into user profile on computer. It crashes and I have to keep refreshing for several minutes. Then I get a pop u… (read more)

The web browser does not open after restarting and logging into user profile on computer. It crashes and I have to keep refreshing for several minutes. Then I get a pop up to refresh firefox. It happens everytime I log out of computer and log back in. The web browser wont start

Here is the code, please fix


AdapterDeviceID: 0x162b AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:128.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4 AvailablePhysicalMemory: 8506310656 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20240704121409 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1721721528 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1720569807 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 89 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1721721526 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T01) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 159993856 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 31 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1721721526 SubmittedFrom: Client TelemetryClientId: fd8edd43-dc96-4b38-9346-f4d46d9d62a6 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240704121409","version":"128.0","vendor":"Mozilla","displayVersion":"128.0","platformVersion":"128.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"TargetFrameRate":60,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x162b","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1600,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro12,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en"],"regionalPrefsLocales":["en"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1712695695,"media.gmp-gmpopenh264.lastDownload":1688874698,"media.gmp-gmpopenh264.lastDownloadFailed":1712695695,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: null, errorCode: 5, reason: error","media.gmp-gmpopenh264.lastUpdate":1688874698,"media.gmp-widevinecdm.lastInstallStart":1697309252,"media.gmp-widevinecdm.lastDownload":1697309253,"media.gmp-widevinecdm.lastUpdate":1697309254,"media.gmp-manager.lastCheck":1721675295,"media.gmp-manager.lastEmptyCheck":1721675295,"network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"ac185d28-13f3-49b1-8f16-f56401491e89","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com","ua":"other","variation":"%2528not%2Bset%2529"}},"profile":{"creationDate":19539,"firstUseDate":19539},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"128.3.0","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"google@search.mozilla.org":{"version":"1.4","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazondotcom@search.mozilla.org":{"version":"1.7","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.6","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.4","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ebay@search.mozilla.org":{"version":"1.4","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"home-and-newtab-wallpapers-v1-spotlight":{"branch":"control","type":"nimbus-nimbus"},"long-term-holdback-2024-h2-velocity-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"july-moments-page-fakespot":{"branch":"treatment-a","type":"nimbus-nimbus"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"serp-categorization-and-consolidated-search-config-us-desktop-relaunch":{"branch":"control","type":"nimbus-rollout"},"device-migration-q4-spotlights-remaining-population":{"branch":"treatment","type":"nimbus-rollout"},"us-review-checker-rollout-v2":{"branch":"treatment-a","type":"nimbus-rollout"},"home-and-newtab-weather-with-location-selector":{"branch":"control","type":"nimbus-rollout"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"}}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: fdcdb1fc-5351-413e-b39c-2ef8601d27fa Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: 2.52724791 Vendor: Mozilla Version: 128.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Asked by Ale Z 1 day ago

Use of a "hyper key"for firefox shortcuts

Hi team/community I'm a macOS Firefox user and i currently have a setup where pressing the CAPS KEY makes so shift - option - command and ctrl are pressed at the same tim… (read more)

Hi team/community I'm a macOS Firefox user and i currently have a setup where pressing the CAPS KEY makes so shift - option - command and ctrl are pressed at the same time, this is useful for making keyboard shortcuts that do not interfere with any OS commands or app specific commands. However, it seems like Firefox is unable to accept this combination as a keyboard shortcut for any extension. You can see my issue in my attached picture, is there any way this can be fixed on my part?

Asked by aaronschcolnikelias 3 days ago

Media playback choppy + browser laggy on a Macbook Pro with M3 chip

I installed Firefox on a Macbook Pro with Apple Silicon, M3. The installation was from the Firefox site, I downloaded the dmg and then dragged into Applications. I find … (read more)

I installed Firefox on a Macbook Pro with Apple Silicon, M3. The installation was from the Firefox site, I downloaded the dmg and then dragged into Applications.

I find that playback of media stutters, and is choppy--not sure of a better way to explain it. E.g., YouTube videos and the Bandcamp player have "stuttered sound". Opening another site in another tab can make this effect worse. Likewise, trying to run Google Meet in a browser window causes basically everything on the computer to become very slow.

This still happens even if I go to "about:profiles" and then "restart with add-ons disabled".

But if I switch to another browser, Safari or Chrome, then I don't have the issue. e.g. I can play YouTube in the background fine even when running some compute intensive task.

I have also tried turning on/off "performance settings" and the "use hardware acceleration" checkbox underneath it -- neither of those seem to have any effect.

Activity Monitor showed that at most Firefox was using ~4 GB of memory of a total 48 GB, and the memory pressure indicator seems to be quite low.

I have run Firefox on other systems (e.g. System76, older Macbook Pro) with multiple windows open each having 20-30 tabs and never had an issue like this.

It really seems like it has something to do with how Firefox is interacting with the M3? Happy to learn I'm wrong. And happy to provide more details about the hardware or my settings if it would help.

Asked by nicholdav 3 weeks ago

Last reply by nicholdav 3 days ago

Playlist and sequential video playback won't work

I have developed a web application (wordpress) that shows a number of thumbnail images, each connected to an mp4 video. There is custom javascript such that if a user sel… (read more)

I have developed a web application (wordpress) that shows a number of thumbnail images, each connected to an mp4 video. There is custom javascript such that if a user selects a number of thumbnail images, creating a playlist, all of the associated videos will play back in the order selected. This works perfectly in the Chrome, Edge, Safari, and Opera browsers. However, in Firefox, rather than playing back the videos in sequence, after each video, a gray screen appears in the video player (JWPlayer) that says the file is corrupted. The mp4 files are not corrupt since they work well in the other browsers. Also, once that gray box appears, by clicking the "Play Video"button the next video in the sequence will play but this must be repeated after each video in the playlist. Is there a setting that can be adjusted so that sequence will play in FIrefox? Is there a default setting that prevents the sequential playback?

Any help would be appreciated

Asked by Fontaine Hill 5 days ago

LinkedIn Sales Navigator

Beginning about a week ago, I have been unable to open LinkedIn Sales Navigator from Firefox. I am able to open Linkedin from Firefox and able to open Sales Navigator fr… (read more)

Beginning about a week ago, I have been unable to open LinkedIn Sales Navigator from Firefox. I am able to open Linkedin from Firefox and able to open Sales Navigator from other browsers.

Asked by david.kelly1 5 days ago

recoomended stories

Hi - I have always had recommended stories on new tab. Since upgrade to v128 they've disappeared. I have been through all the troubleshooting but nothing works. browser… (read more)

Hi - I have always had recommended stories on new tab. Since upgrade to v128 they've disappeared.

I have been through all the troubleshooting but nothing works.

browser.newtabpage.activity-stream.feeds.system.topstories is set to 'true'

also see screenshot for nw tab sttings

Running ff v128 on macbookpro OSv 14.5

Any ideas?

Thanks Martin

Asked by martinr2 5 days ago

Mac zoom-in gesture scales the whole viewport

Hi, I've been having a strange issue running Firefox browser on my Mac Pro M1. On websites like Figma or Maps, where the user can zoom in and out of a portion of the in… (read more)

Hi, I've been having a strange issue running Firefox browser on my Mac Pro M1. On websites like Figma or Maps, where the user can zoom in and out of a portion of the interface, my zoom-in pinches may cause the non-scalable part of the view to also zoom in. This happens if, by mistake, the starting position of my pinching is within the area of the non-scalable UI. See attached image as an example (the inspect tool remains of the right size, but as you can see, the left-hand-side interface is zoomed in, too).

If I try to restore the original size with the Cmd+- shortcut, the baseline is taken as my current zoomed-in view, so zooming out further just makes the text smaller in an already gigantic ui. Closing and reopening the tab also doesn't work.

Normally, performing the pinching-out gesture over the non-scalable part solves the problem. However, for some reason this stopped working today, and I'm now stuck with an unworkable view of Figma.

How can I fix this?

Asked by Giulia Passoni 5 days ago

Last reply by Giulia Passoni 5 days ago

tabs are opening automatically

Hello Team, its been a really problem whenever i am working on fox. before a week only 1 tab gets open automatically now from this week several tabs are opening. kindl… (read more)

Hello Team,

its been a really problem whenever i am working on fox. before a week only 1 tab gets open automatically now from this week several tabs are opening.

kindly support.

Asked by Gaurav Magia 6 days ago

Last reply by Gaurav Magia 6 days ago