Some Pages Generating PR_END_OF_FILE_ERROR

Firefox, specifically the Windows version, has started generating PR_END_OF_FILE_ERROR errors on https:// web sites. What I find interesting is that Firefox says the pag… (read more)

Firefox, specifically the Windows version, has started generating PR_END_OF_FILE_ERROR errors on https:// web sites. What I find interesting is that Firefox says the page is not secure in the address bar - even though the page is secure. Firefox on Mac and IOS do not have this issue. I'm also running Bitdefender Anti-virus with Encrypted Web scan. With that feature turned off, blocked pages seem to work. I found yesterday that logging out of Sync while Encrypted Web scan is on allowed the blocked pages to load.

I deleted Firefox and re-installed it, thinking I'd fixed the problem. No such luck. I've tried all the other fixes I can find but none of them work. This is clearly a Firefox issue and not an issue with Bit Defender since it only occurs (and has been widely reported for years) with Firefox for Windows.

On a side note, even support.mozilla.org gets blocked.

Anyone have a real fix that will work?

Asked by mkel2010 32 minutes ago

Last reply by cor-el 17 seconds ago

Firefox 128 keeps crashing on random pages, irestart it and it crashes always on the same page. Then it moves to another page

My browser keeps crashing like the system would have a defective RAM module witch has just been changed with a new one. I have created a new browser session and cleaned c… (read more)

My browser keeps crashing like the system would have a defective RAM module witch has just been changed with a new one. I have created a new browser session and cleaned cache and cookies. The crash catch you randomly and then get fixated on a web page.... if i open amazon it crashes, then if i restart the browser it crashes again...like it would do when filling a defective RAM and finding a broken byte. I tested it for 24 hours from a live usb of memtest86+ and i got no error.

My system it's Manjaro Linux Kernel 6.6.40-1-MANJARO My crashes are: bp-78e48a16-1536-4efc-a7a3-a03590240719 bp-706bb811-60e0-4e9a-8cab-d42400240719 bp-535604af-d38a-4d4b-a9de-07f250240718 bp-6592ddc7-b465-43e3-bd42-53cf80240718 bp-79765cde-22a0-42f4-9add-fbf5b0240718 bp-93efa616-c694-4b39-baec-df0dd0240718 bp-6f518461-c039-4fa8-874b-2d15d0240718 bp-5dfae8cc-4a38-4c06-97d7-8a94a0240718 bp-991b53c6-6df4-4b1d-814b-dbf480240718 bp-cb084663-9f4c-4c79-9ef5-74c6a0240718 bp-4f6385b6-927c-4d70-9851-45ffd0240718

when i start profile manager the terminal tells me this: firefox --ProfileManager ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" ATTENTION: default value of option mesa_glthread overridden by environment. [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" ATTENTION: default value of option mesa_glthread overridden by environment. [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" ATTENTION: default value of option mesa_glthread overridden by environment. [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" [GFX1-]: Couldn't sanitize GL_RENDERER "OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.40-1-MANJARO)" ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ExceptionHandler::GenerateDump attempting to generate:/home/fra/.mozilla/firefox/0fkfr894.fra/minidumps/061a3b0e-d741-f873-1d16-e349004db741.dmp ExceptionHandler::GenerateDump cloned child 106383 ExceptionHandler::WaitForContinueSignal waiting for continue signal... ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::GenerateDump minidump generation succeeded Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error.

If i go in the minidumps folder i find it empty...

Can we verify it's not a problem of Firefox? At the moment Windows doesn't crash, it crashes only Firefox

Asked by framx2l 19 minutes ago

In Thunderbird 128.0esr (64-bit), my menu bar shows as a blank gray strip!

Running Thunderbird 128.0esr (64-bit), in a flatpack installation on Pop!OS (Ubuntu-derived), the menu bar shows as a blank gray strip if the Thunderbird window is active… (read more)

Running Thunderbird 128.0esr (64-bit), in a flatpack installation on Pop!OS (Ubuntu-derived), the menu bar shows as a blank gray strip if the Thunderbird window is active. It shows normal, however, if the Thunderbird window is not active.

The same is true for any composition window I open.

The attached picture shows the blank gray menu bar, just below the toolbar.

Asked by JHHL 1 day ago

Last reply by david 20 minutes ago

Revisiting Assembling Message Issue

Currently using Windows 10, 22H2, Thunderbird 115.12.2. This PC has been working fine since it was built approximately January of this year, 2024. I have not installed … (read more)

Currently using Windows 10, 22H2, Thunderbird 115.12.2. This PC has been working fine since it was built approximately January of this year, 2024. I have not installed any new software or made any major changes for several months. I'm using Bitdefender Total Security. Recently I started noticing this issue with Thunderbird (I've been using as long as it's been out.)

When composing a message, I now see on a regular basis at the lower left of the message window "Assembling message......." or "Assembling message......... Done". Thunderbird does not crash. If I continue to compose and send, the message always sends. So I'm not having the error some others have had in the past. But it does look like the message I'm typing may be having issues being put into the Drafts folder while it's being composed. That seems to be the only operation happening when the message appears.

I have seen this past week the messages sending and being placed into the Sent folder but there have been at least two messages identical to the ones sent that are still in Drafts and are not deleted after being sent. So whatever is going on seems to be a bug with the saving of the draft and then cleaning out Drafts after the message is sent. Note these are text only messages and I did not change any settings in Thunderbird after updating last week.

While Bitdefender updates on a regular basis and Thunderbird notifies me of updates when they are available (same with Firefox), those are the only items being updated so it seems something is going on. I am going to assume this is an issue with Thunderbird for the time being since nothing else has changed. I've gone through tips noted for those having errors sending messages when they get the Assembling message notification but I don't get any errors. Just a weirdness with the Drafts folder.

In the interest of safety, I don't want to turn off AV to test anything. I've also compacted folders to no avail. Seems that notification keeps coming back.

Any additional help would be appreciated.

Asked by qhorque 22 hours ago

Last reply by qhorque 29 minutes ago

Trying to retrieve emails & folders from a hard drive when the computer's processor died.

My laptop using Windows7, the processor died. The hard drive is ok. I am now using Windows10 in a newer laptop. I don't know how to access all the data from the other. I … (read more)

My laptop using Windows7, the processor died. The hard drive is ok. I am now using Windows10 in a newer laptop. I don't know how to access all the data from the other. I don't think I did a back up. I've got both personal & business. Is there a way to retrieve my old Thunderbird info? [And just so you know, I learned my lesson about not backing up.] And thank you for any help!

Asked by sandalena1 2 days ago

Last reply by david 43 minutes ago

tabs still crashing.

I still have not had any improvement with tab crashes especially on sites containing videos. Lately, every time i go on Facebook and play a video reel, i stop the video a… (read more)

I still have not had any improvement with tab crashes especially on sites containing videos. Lately, every time i go on Facebook and play a video reel, i stop the video and before i can return to my home page, the tab crashes. This browser has gotten worse rather than improving.

Asked by Scot63 1 week ago

Last reply by Scot63 45 minutes ago

unable to get email from inbound.att.net

About 3 weeks ago, I stopped getting email from ATT in Thunderbird. I am able to go online to the ATT mail and see my email, so it is something with Thunderbird. I've l… (read more)

About 3 weeks ago, I stopped getting email from ATT in Thunderbird. I am able to go online to the ATT mail and see my email, so it is something with Thunderbird. I've looked online for other suggestions and have tried several. Between everything, I've really messed things up and not sure where to start now. Last thing I tried was to delete the certificate and now I can't seem to add a certificate. Not sure if I'm suppose to create a new one or if there is one on my computer.

This morning I found some steps on how to create one. It had me go to the End-to-End Encryption to generate a new one. I didn't see that option, so I created a new OpenPGP key (not sure why I thought that would help).

Maybe the best thing is to try and reinstall Thunderbird.

I'm open to any suggestions.

Thank you.

Asked by sjf7 5 days ago

Last reply by sjf7 58 minutes ago

Firefox crashes

Full reinstall with all folder deletion didn't help, other PC user can use Firefox just fine. Any ideas? Crash information: Accessibility: Active AccessibilityClient: w… (read more)

Full reinstall with all folder deletion didn't help, other PC user can use Firefox just fine. Any ideas? Crash information:


Accessibility: Active AccessibilityClient: wtc.exe|10.18.0.4883 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x9710 AdapterDriverVersion: 8.970.100.9001 AdapterSubsysID: 3047103c AdapterVendorID: 0x1002 Add-ons: %7B7809d936-7f77-4373-93cd-8cfac159d738%7D:1.1.7,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:128.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 11567099904 AvailablePhysicalMemory: 7040995328 AvailableVirtualMemory: 138522595102720 BackgroundTaskMode: 0 BuildID: 20240704121409 CPUMicrocodeVersion: 0x10000db ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1721384356 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 GraphicsCriticalError: |[0]GP+[GFX1-]: DoesRecreatingCreateTexture2DFail (t=13.5433) |[1]GP+[GFX1-]: Failed to get D3D11VideoDevice: 0x80004002 (t=13.5433) |[2][GFX1-]: Handling webrender error 5 (t=13.5433) HeadlessMode: 0 InstallTime: 1721384227 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["CryptoWinRT.dll","ktmw32.dll","explorerframe.dll","wscapi.dll","dataexchange.dll","linkinfo.dll","twinapi.dll","oleacc.dll","OneCoreCommonProxyStub.dll","Windows.ApplicationModel.dll","Windows.Security.Integrity.dll","ondemandconnroutehelper.dll","wininet.dll","Windows.Globalization.dll","winmm.dll","OneCoreUAPCommonProxyStub.dll","directmanipulation.dll","secur32.dll","BCP47mrm.dll","ColorAdapterClient.dll","mscms.dll","InputHost.dll","textinputframework.dll","WindowManagementAPI.dll","Windows.UI.dll","DWrite.dll","avrt.dll","Bcp47Langs.dll","wsock32.dll","urlmon.dll","NapiNSP.dll","pnrpnsp.dll","wshbth.dll","winrnr.dll","iertutil.dll","dbgcore.dll","dbghelp.dll","npmproxy.dll","twinapi.appcore.dll","winhttp.dll","MMDevAPI.dll","AudioSes.dll","rasadhlp.dll","d3d11.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","Windows.UI.Immersive.dll","WinTypes.dll","propsys.dll","wtsapi32.dll","FWPUCLNT.DLL","version.dll","dcomp.dll","winnsi.dll","netprofm.dll","CoreUIComponents.dll","CoreMessaging.dll","nlaapi.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","srvcli.dll","ntmarta.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","mswsock.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","winsta.dll","sxs.dll","umpdc.dll","powrprof.dll","userenv.dll","sspicli.dll","profapi.dll","bcryptPrimitives.dll","msvcp_win.dll","KERNELBASE.dll","win32u.dll","crypt32.dll","gdi32full.dll","ucrtbase.dll","bcrypt.dll","wintrust.dll","cfgmgr32.dll","shlwapi.dll","clbcatq.dll","advapi32.dll","nsi.dll","msctf.dll","msvcrt.dll","oleaut32.dll","imm32.dll","rpcrt4.dll","setupapi.dll","sechost.dll","combase.dll","gdi32.dll","SHCore.dll","ws2_32.dll","shell32.dll","user32.dll","kernel32.dll","psapi.dll","ole32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Sophos Limited":["hmpalert.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 25 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1721384353 SubmittedFrom: Client SystemMemoryUsePercentage: 42 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240704121409","version":"128.0","vendor":"Mozilla","displayVersion":"128.0","platformVersion":"128.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":11775,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":4529},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"typ {code}e":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"ATI Radeon HD 4200","vendorID":"0x1002","deviceID":"0x9710","subsysID":"3047103c","RAM":368,"driver":"aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64","driverVendor":null,"driverVersion":"8.970.100.9001","driverDate":"1-13-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Sophos Intercept X"],"antispyware":null,"firewall":["Sophos Intercept X","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","ru-RU","lv-LV"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"LV","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1721384264,"media.gmp-widevinecdm.lastInstallStart":1721384264,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":7,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19923,"firstUseDate":19923},"addons":{"activeAddons":{"{7809d936-7f77-4373-93cd-8cfac159d738}":{"version":"1.1.7","scope":1,"type":"extension","updateDay":19923,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"128.3.0","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"long-term-holdback-2024-h2-velocity-desktop":{"branch":"holdback","type":"nimbus-nimbus"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"}}} TelemetrySessionId: 023a3cfa-30a9-40c4-8251-662f38acacf0 Throttleable: 1 TotalPageFile: 16910790656 TotalPhysicalMemory: 12347387904 TotalVirtualMemory: 140737488224256 UptimeTS: 37.61326 Vendor: Mozilla Version: 128.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.{code}

Asked by Nai 6 hours ago

Last reply by cor-el 1 hour ago

unable to print downloaded pdf on firefox

I can log into a bank or credit account with my iPhone and download a statement as a PDF, but once the PDF is displayed, there is no print option. There is a print optio… (read more)

I can log into a bank or credit account with my iPhone and download a statement as a PDF, but once the PDF is displayed, there is no print option. There is a print option for the page that LINKED to the PDF, but not for the PDF itself, which is what I wanted to print in the first place. I used to be able to do this, but had no need to do it for an unknown amount of time, and with the latest updates, the ability is gone, but I'm not sure which update, this or a prior one, caused this to happen.

The menu at the lower right does have a Share option (which has no obvious connection to printing), and the submenu for that has a Print option, which does nothing, neither printing nor bringing up the page selection and print option menu to which I was accustomed. Further down is the Print with HP Smart option, which does confirm connection to my HP printer (the same one that used to work), but says in the body of the page that there is no file to print.

I am using an iPhone 14 Plus with the latest iOS and Firefox updates. Is there another app that I must download? Perhaps an Adobe (or generic) PDF reader app, such as the one that Firefox on the PC opens? Or perhaps an HP app needs an update? I am not aware of any, nor is there any "missing app" message to alert me. I have searched and found the Adobe PDF reader and the HP Print and Scan app and downloaded them, but they are no help. Incidentally, when downloaded by Firefox on iPhone the statement PDF is, according to both of those apps, unable to be loaded due to errors, but on the PC it downloads and prints just fine (the same statement PDF, same account, same month), and on the iPhone it displays just fine also.

Someone please help me. I am currently using my phone only to alert me to the need to print each statement, and using my PC to log into each site, download the PDF, and print it. However, this is not always possible or feasible.

[edited email and phone# from public community forum]

Asked by Allan and Gayle Richardson 1 hour ago

Playlist and sequential video playback won't work

I have developed a web application (wordpress) that shows a number of thumbnail images, each connected to an mp4 video. There is custom javascript such that if a user sel… (read more)

I have developed a web application (wordpress) that shows a number of thumbnail images, each connected to an mp4 video. There is custom javascript such that if a user selects a number of thumbnail images, creating a playlist, all of the associated videos will play back in the order selected. This works perfectly in the Chrome, Edge, Safari, and Opera browsers. However, in Firefox, rather than playing back the videos in sequence, after each video, a gray screen appears in the video player (JWPlayer) that says the file is corrupted. The mp4 files are not corrupt since they work well in the other browsers. Also, once that gray box appears, by clicking the "Play Video"button the next video in the sequence will play but this must be repeated after each video in the playlist. Is there a setting that can be adjusted so that sequence will play in FIrefox? Is there a default setting that prevents the sequential playback?

Any help would be appreciated

Asked by Fontaine Hill 1 hour ago

email message

I have recently changed my internet provider, since then when I check my email I get error message = Log in to server pop.shaw with user name failed. This refers to my o… (read more)

I have recently changed my internet provider, since then when I check my email I get error message = Log in to server pop.shaw with user name failed. This refers to my old email account which I cancelled. Thanks / Henry

Asked by h.till 1 hour ago

Last reply by david 1 hour ago

browser

browser doesnt let me see the back arrow? how do you get this back to as was before the latest FF update,that pisses everyone off all the time deleting bookmarks and your… (read more)

browser doesnt let me see the back arrow? how do you get this back to as was before the latest FF update,that pisses everyone off all the time deleting bookmarks and your browser set up!!

  enclosed is two pics,top left full, cant see the back arrow,i have to grab browser and reduce to see,2nd image.

Asked by chris658 2 hours ago

The Chronik are open if a new Windows ist open!

Hello, I have the Problem if I start Firefox or open a new Firefox Window. The Chroniks are open at the left side. How can I change it that the Chroniks are not open if … (read more)

Hello,

I have the Problem if I start Firefox or open a new Firefox Window. The Chroniks are open at the left side. How can I change it that the Chroniks are not open if I start Firefox or open a new Firefox Window?

Asked by Antonius4 2 hours ago

Thunderbird will not work.

I changed my password on MY BT. Having done so, Thunderbird will not work. I have had to change my Mozilla password to get onto this page. Please help me get Thunderbird… (read more)

I changed my password on MY BT. Having done so, Thunderbird will not work. I have had to change my Mozilla password to get onto this page. Please help me get Thunderbird to work.

Asked by ann.jessop 8 hours ago

Last reply by Toad-Hall 3 hours ago