Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since the latest update, when I open Firefox , I get an "Exception..."Component returned failure code: 0x80004005....skype..ff_extension/content/browser Overlay.js

more options

Within the past few days when there was a Firefox update, every time I start Firefox, I get the following message (shortened in the middle): Exception..."Component returned failure code: 0x80004005...skype_ff.extension/content/browser Overlay.js"

When I clicked on a link on the US Bank website, I received [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [ISkypeFfExtension.Initialize]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://skype_ff_extension/content/browserOverlay.js :: <TOP_LEVEL> :: line 9" data: no] In both cases, if I click OK, the process I requested then takes place. What do I need to do?

Within the past few days when there was a Firefox update, every time I start Firefox, I get the following message (shortened in the middle): Exception..."Component returned failure code: 0x80004005...skype_ff.extension/content/browser Overlay.js" When I clicked on a link on the US Bank website, I received [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [ISkypeFfExtension.Initialize]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://skype_ff_extension/content/browserOverlay.js :: <TOP_LEVEL> :: line 9" data: no] In both cases, if I click OK, the process I requested then takes place. What do I need to do?

Chosen solution

Disable the Skype extension for Firefox.

Read this answer in context 👍 8

All Replies (6)

more options

Chosen Solution

Disable the Skype extension for Firefox.

more options

Never mind. I figured it out. Firefox, Option, Extensions.

Thanks for your help.

more options

If you're having this issue open Firefox, go to Tools on the Firefox tabs at the top of your browser window, and click on Add-ons. This will take you to your Add-ons page. Click on Extensions on the right side of the screen and scroll down to the Skype extension add-on. Click on "Disable" to disable this extension. Once this extension is disabled your problem should be fixed. In my case it repaired the problem.

more options

Just disabling the extension did not work for me. I searched a little further and was advised to get rid of the current version of Skype that was on my computer and then download it again. That solved my problem - which was becoming a major annoyance.

more options

cannot see skype extension