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Barracuda Spam & Virus Firewall does not display correctly.

  • 5 replies
  • 17 have this problem
  • 16 views
  • Last reply by asajay

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Firefox just updated from 5.<something> to 7.0.1 on my Windows 7 64-bit HP PC.

Prior to the upgrade, the Barracuda Spam dialog appeared correctly.

After the upgrade, the left-most column where all the checkboxes are, is now too narrow to display the boxes and instead shows dots. If I mouse over where the checkbox is supposed to be, a small pop-up comes up and shows the checkbox but I can't get to it because it appears to be some kind of hover method invocation.

We first noticed this on my wife's computer which apparently updated to 7.0.1 earlier today. Opening the same page in IE works fine. Opening the same page on my computer pre-Firefox upgrade worked fine. After the upgrade, it now won't display correctly.

No other changes made. The update to Firefox 7.0.1 broke it. Needs fixing, needs fixing soon please.

Thanks.

Firefox just updated from 5.<something> to 7.0.1 on my Windows 7 64-bit HP PC. Prior to the upgrade, the Barracuda Spam dialog appeared correctly. After the upgrade, the left-most column where all the checkboxes are, is now too narrow to display the boxes and instead shows dots. If I mouse over where the checkbox is supposed to be, a small pop-up comes up and shows the checkbox but I can't get to it because it appears to be some kind of hover method invocation. We first noticed this on my wife's computer which apparently updated to 7.0.1 earlier today. Opening the same page in IE works fine. Opening the same page on my computer pre-Firefox upgrade worked fine. After the upgrade, it now won't display correctly. No other changes made. The update to Firefox 7.0.1 broke it. Needs fixing, needs fixing soon please. Thanks.

Chosen solution

I can verify it's not fixed in 9.0 either. However, my ISP just today switched to an updated Barracuda Spam and Virus Firewall. It's running production Firmware version 5.1.0.013 and now the boxes display correctly.

Kudos to Barracuda.

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All Replies (5)

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It's happening with others I see: https://support.mozilla.com/en-US/questions/881454

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FIXED!

I reverted back to 3.6.23 and all works fine. From everything I can tell; number of problems submitted, breadth of issues, no access to versions 4, 5, 6 (rapid version turnover with no support), and now beta being released for 8, it seems FF is having the user base do all it's alpha/beta testing without consent. Being in product marketing myself, I probably would have lost a significant percentage of my customer base by now. When FF begins to support a new mainstream release, then I'll be interested again.

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It looks like it's fixed in the latest beta firmware release: 5.1.0.012 (2011-10-26)

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Well that's all well and good, and maybe some ISPs will implement it, but after checking with ours, they responded as expected. They will -not- install a beta release of firmware on the Barracuda server just because something is broken in Firefox. The feature works just fine in all other browsers, so it's not broken at the Barracuda firewall and there is no other compelling reason to install a beta release.

I personally think they have their customers best interests in mind, as installing a beta release could do untold things and really cause chaos. Working in the same industry, I happen to agree.

So this DOES NOT resolve the problem as far as I'm concerned. I have moved on to evaluating other browsers and may migrate all our systems shortly.

Personally, I think this quick-turn process Firefox has moved to does not leave any room for repairing or fixing problems just like this before a major release. And what's with not being able to move back to 6 or 5 or 4? The last release still "supported" is version 3, and it's the only other one you can download.

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Chosen Solution

I can verify it's not fixed in 9.0 either. However, my ISP just today switched to an updated Barracuda Spam and Virus Firewall. It's running production Firmware version 5.1.0.013 and now the boxes display correctly.

Kudos to Barracuda.