Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Several usual webpages suddenly displaying incorrectly and a "Javascript is disabled" error

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by therempels

more options

Two mornings ago when I started firefox 5, something was wrong. On a frequently used site, I got the "Javascript is disabled. Please turn on javascript to access..." message. But Javascript is enabled. Common sites like the Shaw start page, facebook and youtube do not display properly, (everything is pushed to the left side of the screen in a list. The images do show, but I cannot interact properly with the page (the videos page will load, but the video is black in youtube with no controls, and won't play; I can look at things on facebook, but cannot display notifications, etc) The frames (?) and backgrounds of the sites are not there; and I also am getting the javascript error on the Mathletics.ca website.

I double checked in tools that Javascript is activated (I tried disabling and re-enabling); I went on the java website, and everything detected ok.  I checked all plugins' compatibility, removed incompatible plugins, updated Flash, started Firefox in Safe Mode (no difference).  I decided to try upgrading to Firefox 6.  Still no change

I checked my antivirus (Trend Micro) to see if it had updated, made sure the firewall was configured correctly, and even tried disabling it - still no change. I even got fed up and did a system restore to the day before the problems started, but that even didn't work (and I can't understand why!)

Everything works fine and displays fine in IE, Safari and Chrome (I just hate using them!)

Two mornings ago when I started firefox 5, something was wrong. On a frequently used site, I got the "Javascript is disabled. Please turn on javascript to access..." message. But Javascript is enabled. Common sites like the Shaw start page, facebook and youtube do not display properly, (everything is pushed to the left side of the screen in a list. The images do show, but I cannot interact properly with the page (the videos page will load, but the video is black in youtube with no controls, and won't play; I can look at things on facebook, but cannot display notifications, etc) The frames (?) and backgrounds of the sites are not there; and I also am getting the javascript error on the Mathletics.ca website. I double checked in tools that Javascript is activated (I tried disabling and re-enabling); I went on the java website, and everything detected ok. I checked all plugins' compatibility, removed incompatible plugins, updated Flash, started Firefox in Safe Mode (no difference). I decided to try upgrading to Firefox 6. Still no change I checked my antivirus (Trend Micro) to see if it had updated, made sure the firewall was configured correctly, and even tried disabling it - still no change. I even got fed up and did a system restore to the day before the problems started, but that even didn't work (and I can't understand why!) Everything works fine and displays fine in IE, Safari and Chrome (I just hate using them!)

Modified by therempels

All Replies (2)

more options

Here are some screen shots of how Youtube and the Shaw.ca website are displaying...

more options

Found another thread: https://support.mozilla.com/en-US/questions/861910#answer-232406

and tried clearing the cache and the cookies, and amazingly, everything appears to be working for me now! :)