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Sync not working after updating to Firefox 5.0

  • 3 replies
  • 13 have this problem
  • 27 views
  • Last reply by Ibai

bmwu14
bmwu14
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I have an iMac running OS X 10.6 (Snow Leopard) & Asus Laptop running Windows 7 Ultimate. I was running Firefox 4 and sync worked great.

A week ago, I upgraded to firefox 5.0 on both computers. Then Asus notebook crashed (bad ram chip; needed to be serviced). So I resurrected an old Toshiba notebook (Windows 7, 32 bit) and also upgraded to Firefox 5.0.

When I installed Firefox 5.0 and enabled sync, the program asked me to enter some codes, I did. Ever since then, sync has not been working. I keep getting an error message saying sync is not working due to an unknown error.

I have to say that's the least helpful error message I ever saw. I don't even know how to go about getting sync to work.

any suggestion is appreciated.

No, I am not interested in deleting my key and starting over. so forget about that suggestion.

I have an iMac running OS X 10.6 (Snow Leopard) & Asus Laptop running Windows 7 Ultimate. I was running Firefox 4 and sync worked great. A week ago, I upgraded to firefox 5.0 on both computers. Then Asus notebook crashed (bad ram chip; needed to be serviced). So I resurrected an old Toshiba notebook (Windows 7, 32 bit) and also upgraded to Firefox 5.0. When I installed Firefox 5.0 and enabled sync, the program asked me to enter some codes, I did. Ever since then, sync has not been working. I keep getting an error message saying sync is not working due to an unknown error. I have to say that's the least helpful error message I ever saw. I don't even know how to go about getting sync to work. any suggestion is appreciated. No, I am not interested in deleting my key and starting over. so forget about that suggestion.

All Replies (3)

dragnse7en
dragnse7en
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I am running Windows XP pro and Windows 7, and use a Motorola Droid 2 Global. Before updating to Firefox 5 on both machines, the sync feature worked fine. After updating to Firefox 5, however, I get an unknown error when trying to sync. In fact, when I open Firefox mobile on my smartphone, half of my bookmarks have been actually deleted!!!!

Please help!!!

Ibai
Ibai
  • Administrator
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Please, take a look to this article and fill a but with the info.

https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/

Ibai
Ibai
  • Administrator
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By the way, did you upgraded from Firefox 4 or from Firefox 3.6?

We are investigating why could have this happened and this information is helpful.