I realize you are trying to repeat something someone at a "help" desk told you but I can't figure out what the question is. Maybe you could tell us what the problem is and what you told them. Might help if we knew the url, but I'm guessing it's a financial site, so just explain the problem as best you can. Were you in private browsing -- settings not saved Do you have any idea why you were told that your problem is unique compared to others using Firefox, or maybe that you were told that Firefox was unique. references: * Zoom text of web pages - MozillaZine Knowledge Base<br>http://kb.mozillazine.org/Zoom_text_of_web_pages * Browser.zoom.full - MozillaZine Knowledge Base<br>http://kb.mozillazine.org/Browser.zoom.full * Issues related to Private Browsing - MozillaZine Knowledge Base<br>http://kb.mozillazine.org/Issues_related_to_Private_Browsing * Firefox Customizations (Notes)<br>http://dmcritchie.mvps.org/firefox/firefox.htm#zoom Can you reproduce your problem on any of these pages: * 001 Tab Capacity Test<br>dmcritchie.mvps.org/firefox/tab_capacity/001_with_underscore.htm * Firefox Customizations (Notes)<br>http://dmcritchie.mvps.org/firefox/firefox.htm#zoom * MSN.com<br>http://www.msn.com/