opensuse 11.4 firefox sync
I just can't get sync to work under FF 4 OpenSuse 11.4. It works on other versions (FF 3.x) Windows & OpenSuse 11.2 & 11.3). It worked the first time I set it up, and stopped. Even tried to create a new acct to test, also failed saying : Sync Encountered an error ... : Unknown error...
Here is the log :
1301819501298 Service.Main INFO Starting sync at 2011-04-03 10:31:41 1301819501299 Service.Main INFO In sync(). 1301819501299 Service.Main DEBUG Clearing sync triggers. 1301819501537 Net.Resource DEBUG GET success 200 https://phx-sync236.services.mozilla.com/1.0/atuor/info/collections 1301819501537 Service.Main DEBUG Fetching global metadata record 1301819501537 Service.Main DEBUG Weave Version: 1.7b1pre Local Storage: 5 Remote Storage: 5 1301819501537 Service.Main INFO Sync key is up-to-date: no need to upgrade. 1301819501538 Service.Main DEBUG Fetching and verifying -- or generating -- symmetric keys. 1301819501538 Service.Main INFO Testing info/collections: {"clients":1301823091.1,"crypto":1293093075.38,"keys":1291356430.21,"meta":1301823031.76,"bookmarks":1301688477.97,"passwords":1301823097.92,"forms":1301823030.82,"history":1301823031.09,"prefs":1301823031.28,"tabs":1301823031.47} 1301819501538 CollectionKeys INFO Testing for updateNeeded. Last modified: 1293093075.38 1301819501538 Engine.Clients INFO 0 outgoing items pre-reconciliation 1301819501539 Engine.Clients INFO Records: 0 applied, 0 failed to apply, 0 reconciled. 1301819501539 Service.Main INFO Updating enabled engines: 8 clients. 1301819501540 Engine.Bookmarks DEBUG First sync, uploading all items 1301819501788 Service.Main DEBUG bookmarks failed: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsINavHistoryQueryResultNode.childCount] Stack trace: BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1431 < BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1434 < BStore_getAllIDs()@resource://services-sync/engines/bookmarks.js:1458 < SyncEngine__syncStartup()@resource://services-sync/engines.js:568 < _syncStart()@resource://services-sync/engines/bookmarks.js:266 < SyncEngine__sync()@resource://services-sync/engines.js:964 < wrappedSync()@resource://services-sync/util.js:193 < batchedSync()@resource://services-sync/util.js:199 < WrappedNotify()@resource://services-sync/util.js:172 < Engine_sync()@resource://services-sync/engines.js:377 < WeaveSvc__syncEngine()@resource://services-sync/service.js:1913 < resource://services-sync/service.js:1793 < WrappedNotify()@resource://services-sync/util.js:172 < WrappedLock()@resource://services-sync/util.js:140 < _lockedSync()@resource://services-sync/service.js:1695 < resource://services-sync/service.js:1686 < WrappedCatch()@resource://services-sync/util.js:114 < sync()@resource://services-sync/service.js:1667 < browser.js:5317 1301819501788 Engine.Passwords INFO 0 outgoing items pre-reconciliation 1301819501788 Engine.Passwords INFO Records: 0 applied, 0 failed to apply, 0 reconciled. 1301819501836 Service.Main CONFIG Starting backoff, next sync at:Sun Apr 03 2011 13:14:08 GMT+0200 (CEST) 1301819501837 Service.Main DEBUG Exception: Some engines did not sync correctly No traceback available 1301819517470 Service.Main INFO Logging out 1301819517470 Service.Main DEBUG Clearing sync triggers. 1301819517475 Service.Main INFO Service reset. 1301819517476 Engine.Clients DEBUG Resetting clients last sync time 1301819517477 Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1301819517478 Engine.Forms DEBUG Resetting forms last sync time 1301819517478 Engine.History DEBUG Resetting history last sync time 1301819517479 Engine.Passwords DEBUG Resetting passwords last sync time 1301819517479 Engine.Prefs DEBUG Resetting prefs last sync time 1301819517480 Engine.Tabs DEBUG Resetting tabs last sync time 1301819517480 CollectionKeys INFO Clearing CollectionKeys... 1301819535537 Service.Main DEBUG Clearing sync triggers.
Modified by cor-el
Chosen solution
I had the same problem too. Specifically, problem started appearing most likely due to the fact that 2 of my computers have a master password in firefox. It seems that firefox sync can not start till the master password has been entered, hence for these "Clearing sync triggers" messages in the debug log.
Workaround that works fine for me: on these password-protected firefox systems, customize the firefox toolbar, by adding the "sync" button. You'll find it easily enough. Then, when you see from the debug log these messages, just force a manual sync. It should sync ok. If you don't close exit the application, no more manual syncs will be needed after this "kickstart" one.
Read this answer in context 👍 0All Replies (20)
Tried that, didn't work :-( - exact same error
Modified by atuor
Sorry to hear that. This link leads you to general troubleshooting steps Firefox Sync troubleshooting and tips
I looked through all these, but didn't find anything that solved it; as mentioned, I even tried to create a new sync account, but it didn't work either. Maybe an issue specific to Opensuse distro !? I suppose only Mozilla peaople could check the reason from logs... hopefully they will
Modified by atuor
Seems to be explained here: (NS_ERROR_NOT_AVAILABLE)
I'm afraid I'm not familiar with Linux though, so I expect an expert will be along shortly to assist you further.
Well obviously not a Linux issue, just installed on Windows 7, did the same, same errror in Log; also worked the first time, and now fails :-(
I don't think you'll get it to work on a Windows machine: it's a Linux app: http://www.opensuse.org/en/
I meant Fireox 4 which is of course available for Windows. Installed it on Windows but it has the same issue
Actually, I should've asked you what your OS was before we started troubleshooting. Normally, the forum software records that where it becomes accessible via the "System details" link, but it appears to have been deleted.
Anyway, you've installed FF4 on Windows 7 and it's not working you say? Do you get an error message when you try to launch it?
Nope, the issue is Firefox 4 Sync, which, be it OpenSuse 11.4 or Windows 7, has the same issue, it syncs the first time, and doesn't work anymore, giving error messages, in about:sync-log, containing NS_ERROR_NOT_AVAILABLE as in my log extract. I just wonder if the error messages in the log are enough to find what causes it.
When I go to Firefox Sync Development it tells me I'm using an old version.
Do you see the same message and if so, does it make any difference if you install the new version?
I see the same, but there is no newer version I can Install :-( I already have the latest as I can see...
Maybe this post might help: http://support.mozilla.com/en-US/questions/802217#answer-158769
Done that already :-/
This solution seems to have resolved the issue for at least one user: Sync encountered an error while syncing: Unknown error Go to the 3rd post down.
ooops, that sounds complicated :-/ I understand there may be an issue with a specific record (but why w/FF4 and not 3.6 ?) - I wasn't able to reproduce this from your link, I might have to do further research there. Strangely enough, Xmarks can't sync either on my FF4, might be a hint !? If you know a 'simple way' to test against my bookmarks, sort of Debug mode of sync, would be great; the log just doesn't speak to me :-(
Possibly due to the extra Security Features in FF4 which differ from 3.6.
But I'm afraid I don't know of a way you can test it.
Chosen Solution
I had the same problem too. Specifically, problem started appearing most likely due to the fact that 2 of my computers have a master password in firefox. It seems that firefox sync can not start till the master password has been entered, hence for these "Clearing sync triggers" messages in the debug log.
Workaround that works fine for me: on these password-protected firefox systems, customize the firefox toolbar, by adding the "sync" button. You'll find it easily enough. Then, when you see from the debug log these messages, just force a manual sync. It should sync ok. If you don't close exit the application, no more manual syncs will be needed after this "kickstart" one.
Modified by Michail Pappas
Unfortunately that didn't solve the issue :-/ , I also tried to remove the remove master password, but it still does that error
Update - I removed password protection & reinitialised Sync completely, and now it works - Thanks carmik for the good hint :-)
Modified by atuor
The issue reappeared, I suppose we have to wait for a Bug Fix update to be solved