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When i open Firefox i can still see my desktop picture, all the text on that opening page is on top of this picture

  • 5 replies
  • 3 have this problem
  • 57 views
  • Last reply by andy.g

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the search bar is there but other than that, as iv said, all the text is on top of my desktop picture, i have had a message saying something like 'Firfox cound not down load updates due to another instance of Firefox running please close this down' but i have not opened another Firefox (this message has stopped now) Also i have tried to ask this question recently but when Firefox sent me an email to click on the link to publish it, i got a message stating 'Something is wrong, we could not activate your account please make sure you have clicked on the correct link in your email' (i bet it will happen this time as well, hope not) its ironic i got to use IE to send this.

the search bar is there but other than that, as iv said, all the text is on top of my desktop picture, i have had a message saying something like 'Firfox cound not down load updates due to another instance of Firefox running please close this down' but i have not opened another Firefox (this message has stopped now) Also i have tried to ask this question recently but when Firefox sent me an email to click on the link to publish it, i got a message stating 'Something is wrong, we could not activate your account please make sure you have clicked on the correct link in your email' (i bet it will happen this time as well, hope not) its ironic i got to use IE to send this.

All Replies (5)

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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).

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Here is a screen shoot

This is the first page that comes up when opening Firefox

This is the 'restore tabs' error message as you can see it is on top of my desktop image, but i can still see this desktop image

Modified by andy.g

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Please find 'sreenshoot above thank you

Modified by andy.g

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Do you have any themes or other add-ons installed? Please see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for some steps that can help narrow down the problem.

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Well got this sorted, i managed to pick out the 'help' section on my desktop when i opened Firefox (not an easy task as you can see from my screen shoot) saw 'check for updates' mouse clicked all around this statement (as there were no buttons) and was advised to update to ver: 3.6.16 now everything is ok, still dont know what the problem was but hey its fixed, put a system restore point in just in case. thanks all.