Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I set up my profile it says Browse for profile picture but it won't upload, how do I upload my profile picture?

  • 3 replies
  • 26 have this problem
  • 1 view
  • Last reply by davewdan

more options

I set up my Firefox profile, it says location, occupation, details about yourself, and then it has a box for your profile picture. Above the box, there is a Browse button. I hit the button, selected a photo from my computer then updated my profile. My photo will not upload, and there is no upload button, just update. How do I load my profile picture?

I set up my Firefox profile, it says location, occupation, details about yourself, and then it has a box for your profile picture. Above the box, there is a Browse button. I hit the button, selected a photo from my computer then updated my profile. My photo will not upload, and there is no upload button, just update. How do I load my profile picture?

All Replies (3)

more options

Those details are not required for setting up Firefox. What site is asking you for those details and to load a profile picture?

more options

Dahliamoon,

My apologies for putting forth a wrong answer to your question. I was assuming you were registering on the Firefox Support Forum page.

I have been able to duplicate your problem at the add-on page.

Tony, the problem is at (https://addons.mozilla.org/en-US/firefox/) page.

If you click on "My Account" it will take you to a profile page similar to the one for the forum page/profile.

Trouble is, you cannot upload a photo just as the original poster stated. There's possibility of a problem with the coding around line 384, column 13.

Dahliamoon, I'm going to check on this further and see what can be done. I'll check the KB and with some of the other more experienced helpers.

davewdan

Modified by davewdan

more options

Dahliamoon,

Another user has the exact same problem as you. Please go to:

[https://support.mozilla.com/en-US/que.../767000]

and read the-edmeister's comments.

What it boils down to is that each of the forums has a different registration and profile. The AOM (addonsmozilla.org) site does not have an image upload capability for users. This is from the-edmeister's comments and I will bow to him as he has much more experience than I do.

davewdan