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Can't install update, says I don't have permissions for some items

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  • 25 have this problem
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  • Last reply by cor-el

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I've been using Firefox on this computer for some time, presently v. 3.6.8. I have downladed 3.6.10, but when I try to drag it to the applications folder, it says I do not have permissions to copy some items.

I've been using Firefox on this computer for some time, presently v. 3.6.8. I have downladed 3.6.10, but when I try to drag it to the applications folder, it says I do not have permissions to copy some items.

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more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean reinstall.
  • Install the new version that you have downloaded.

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