Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird refuses to connect to the server. All my mail credentials are correct and incoming and outgoing server settings are correct

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

wdueck
wdueck
more options

Thunderbird has been working flawlessly for 3+ years until Monday Feb 11. Go to the office, turned on the computer, powered up Windows 7 (32bit) and launched TB-a very typical beginning of the work day routine. Until things went south...when I elected check for mail, I got a pop up window that said, and I DON'T quote "...TB refuses to connect to server"

I checked all my settings, password, IMAP port settings incoming and outgoing mail server settings. All credentials were correct, as I was double checking it all in mail.app on my mac which was fetching and sending with out a glitch. I disabled the fire wall as well as Norton anti virus to no avail! My tech support has been on this for countless hours and cannot understand what's going on.

Any and all help is truly and greatly appreciated!

William

Thunderbird has been working flawlessly for 3+ years until Monday Feb 11. Go to the office, turned on the computer, powered up Windows 7 (32bit) and launched TB-a very typical beginning of the work day routine. Until things went south...when I elected check for mail, I got a pop up window that said, and I DON'T quote "...TB refuses to connect to server" I checked all my settings, password, IMAP port settings incoming and outgoing mail server settings. All credentials were correct, as I was double checking it all in mail.app on my mac which was fetching and sending with out a glitch. I disabled the fire wall as well as Norton anti virus to no avail! My tech support has been on this for countless hours and cannot understand what's going on. Any and all help is truly and greatly appreciated! William

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Start the computer in Windows safe mode and then run TB. Although you tried disabling Norton without any benefit, the only way to definitely rule it, or any other external program, out as the source of the problem is to run in Windows safe mode.