Why do I see a white screen after updating Mozilla VPN to version 2.8.3?

Ameɖeke me meɖe article sia gɔme haɖe o. Ne enya alesi SUMO localize na nuwoe la, dze nuwogɔmeɖeɖe fifia. Ne edi be yea srɔ alesi naɖe articlewo gɔme na SUMO la, meɖekuku dze egɔme le afii.

Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. Installing the application on older hardware can cause this issue.

Workaround

To be able to use Mozilla VPN on your device, you’ll need to uninstall version 2.8.3 and install a newer version of Mozilla VPN. Here are the steps you need to follow:

  1. Uninstall Mozilla VPN 2.8.3 from your device.
  2. Once uninstalled, download Mozilla VPN 2.8.4 or above from https://vpn.mozilla.org/.

Newer versions contain fixes for the issue and will work without problems.

If you need more help, please contact support.

Article sia kpeɖe ŋowoa?

Meɖekuku gbɔdziɖi...

These fine people helped write this article:

Mozinet, Fabi
Illustration of hands

Volunteer

Grow and share your expertise with others. Answer questions and improve our knowledge base.

Learn More