Thunderbird Support Forum

There's an article that says we can change where attachments are stored by going to tools, options, attachments. However, I have no "options" under "tools." Thanks in advance.

Microsoft sent email last night announcing the end of "Normal Password" for Hotmail, and warning that Hotmail would REQUIRE "modern authrentication" beginning 9/16. I have personal desktop subscription to Microsoft 365. I have set Microsoft account to 2FA and checked in Tbird that cookies are enabled.

I have spent hours and days trying & failing. With server imap-mail.outlook.com using OAUTH2, Thunderbird won't sync and shows message saying that server doesn't support the authentication protocol please enter another one. With 2FA still turned on and using Normal Password setting and entering an App Password from Microsoft, the Imap connection is fine about 85% of the time, needing re-entry of the App password about once a day or so (usually requires several tries until App Password gets accepted.)

The 0AUTH2 fails with Norton Smart Firewall turned Off or Turned On-makes no difference.

(Sending email with Outlook and 0AUTH2 DOES work okay.)

I've also tried Imap connection with a different server: Outlook.office365.com, using 0AUTH2.

In this case, Tbird shows me a Timeout error and never makes an Imap connection to the server.  

I've been limping along with the app password, and "normal password" authentication, but now Microsoft announces they will stop accepting connections that are not 0Auth2 ("modern authentication") from Tbird or any other software after 9/16. The clock is ticking. I've tried every remedy I've seen online from Tbird or from Microsoft. Nothing has yet allowed a QAUTH connection for Tbird to a hotmail IMAP server. Please help! !

I can't SEND on Thunderbird as of Update to Version 115.12.1 on 6/19. I was able to SEND on June 18th and left town for a week and when I came back could not Send. That could be a coincidence. Have Windows 11, with Defender Firewall and Security virus protection. I have TB version 115.12.2 up to date. I have checked with Spectrum for the correct configuration and currently I have as Description: SMTP Server (on top line); Server Name: Mail.brighthouse.com and Port 465, No Authentication and SSL/TLS. My User Name: e-mail address ends in @tampabay.rr.com and that is the same as shown on incoming server.

My husband just downloaded TB program on his Windows 8.1 which is my old computer that I've been running TB on for 15 years without a hitch!! ''''And he also cannot SEND.'''' It's very frustrating - we've tried changing server settings since Spectrum uses not only Brighthouse (which is the one they say covers the Tampabay.rr.com address) but they also use Mobil.charter.net and also TWC.com. I've tried changing them up but nothing works. I've tried changing Ports and anything I could change I did, but nothing works. I did get a couple of error msgs but they didn't help. Brighthouse timed out and another msg was saying that the email address I was sending as had to match the email address of the authentication and that didn't make sense as I have only had one address & (typed correctly in all places). I have called Spectrum more than once and asked for an upper level, however, they were no help at all saying they have no resp. for 3rd party etc. I HOPE YOU CAN HELP SOLVE THIS MYSTERY. Thank you!

Tabatha

Greetings,

In Thunderbird 115.12.2 (64-bit) on Linux Debian 12.6, when I examine "Help -> About", cursor movement in the focused information window moves the list of messages displayed underneath in the unfocused messages window. Hopefully the image suggests the issue. Is this an OS problem or something that can be corrected in Thunderbird?

Also, I maintain several accounts, each with several folders. It would be helpful if these all stayed collapsed until selected, with a digit alongside indicating the number of unread messages in each, but recently they each seem to fully expand at inopportune times, making email management rather difficult.

Is this the result of a selectable setting somewhere, please?

When I start a email message search, I am bombarded with bad suggestions for email addresses. These include addresses from everyone I've received email from even though I have deleted these entries in collected email addresses and my personal address book.

The addresses could be from old purchases or ebay responses or anyone I've ever received an email from. I have deleted most of the emails entirely, yet I still get all these bad addresses when I search.

Is there a way to clear the history in search or remove the email addresses where I have deleted the email?

I've attached a Home Depot search as an example.

Outlook.com and Microsoft inform me that in September 2024, Outlook 2007 will no longer work for email because it does not meet their spiffy new authentication thingy. They want me to quit using Windows 7, but I need it to run legacy productivity software for which there is nothing comparable. So, Windows 7 it is. I do have a dual boot system that includes Windows 10, but I don't want to mess with it for email if possible.

Microsoft suggested that Thunderbird would work, so I downloaded it. That's when everything went sideways. There is no utility to move my existing files and folders intact from Outlook 2007 to Thunderbird. I tried Thunderbird's Import but it refuses to cooperate. So, last chance for Thunderbird is contacting you.

Help me make a clean transition from Outlook 2007 to Thunderbird without losing contacts, folders and files.

My outgoing email stopped working suddenly. Incoming email works fine. I sent an email with a large attachment. It sent but after that I could not send anymore emails. I checked my password and server settings nothing has changed except I can't send email. I get a pop up window that asks for my password but after entering my password and hit enter I get another pop up window that says login failed please enter new password. The password works fine when I go AOL mail and enter it.

Hello --

Not sure when this happened.

Got 2 email accounts, account X and account Y. All was working fine until today, 6/27/24. Both have different outgoing SMTP servers.

Now I am trying to send, it is asking for passwords, which I have and is 100% correct. In fact, if I put in wrong password it tells me, so I know it is communicating. When I put in the correct password, I get a timeout on BOTH SMTP servers.

I disabled Norton Firewall.

Works fine from another PC app (poppeeper) and from my android (k9 mail). Both accounts are IMAP.

Neither SSL/TLS or STARTTLS makes a difference. Nor did a re-boot.

TB 115.12.2 (64 Bit) on Windows 10

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mailroom4.hostrocket.com timed out. Try again.

Description: hostrocket Server Name: mailroom4.hostrocket.com Port: 465 User Name: ernie@e(redacted).com Authentication method: Normal password Connection Security: SSL/TLS

Anything change?

Microsoft is changing the authentication method for outlook mail to OAuth2. I follow the guide provided to update Thunderbird, but my version of the program does not have OAuth2 as an option. My outgoing server is smtp-mail.outlook.com, but OAuth2 is not an option in the dropdown for authentication method.

A couple of days ago I had to change my default browser from Firefox to Chrome to fix a problem on a particular company's web site. After I made Firefox the default browser again I found that every hyperlink in an email or a document that I clicked on opened Firefox at the same web page: "https://read.amazon.com/landing".

I have no idea what I might have done to create this situation, let alone how to undo it.

I am using Linux Mint with Firefox, Thunderbird and Libre Office.

Peter

Exported address books and lists from 115.12.1 (32 bit) on W8.1, importing to 115.11.1 (64 bit) on W11.

Importing a named list into personal address book works - but the list itself is lost; they all go into one big address book. If I choose Create a new folder they all go into that - but again I've no list name, I can't write a message to the list like I used to be able to.

I can select New Mailing List, give it a name, but now I seem to have to enter each one individually, I see no way to paste in a list.

What am I doing wrong please?

IF I SEND AN EMAIL TO MYSELF, JUST ONE WORD AS A TEST, I HIT "SEND", AND IT IMMEDIATELY GOES AND ARRIVES, AS PER NORMAL. FINE. IF I SEND EXACTLY THE SAME ONE WORD EMAIL TEST TO, FOR EXAMPLE, MY WIFE, OR ANY OTHER INDIVIDUAL RECIEPIENT, IT TAKES A LONG TIME TO EVEN SEND. I GET A PROGRESS BAR AS IF I WAS SENDING A LARGE RAW FILE OR SOMESUCH. LIKEWISE IF I SEND THE EMAIL TO ME AND CC IT TO ONE OTHER PERSON IT TAKES AGES TO SEND. ONLY AN EMAIL TO MYSSELF ALONE WORKS AT THE USUAL SPEED. MY BROADBAND SPEED IS FINE. I HAVE USED THUNDERBIRD FOR YEARS ON DIFFERENT LAPTOPS AND DIFFERENT COMPUTERS WITHOUT THIS ISSUE. I DO NOT KNOW WHAT TO DO, CAN YOU HELP?

I would like messages I identify as junk, or messages automatically identified as junk, go to the spam or junk folder. All junk messages remain the main inbox.

On the other hand, in my "spam" folder are many emails that have gotten sent there automatically, but none of them are identify as spam (by the fire symbol being lit up).

In settings, I have "junk settings, box check on new junk messages to:, other, spam.

I also tried box check on new junk messages to:, Junk folder on:

When checking my email the 'Thunderbird' status bar says "downloading message' (as normal), but sometimes the message does not appear in my Inbox or any folder.

I'm using Thunderbird 115.12.0 on Linux Ubuntu. The email is downloaded via the POP protocol.

I have checked on the server and nothing is left there.

Using the Thunderbird search function on 'date' only, the e-mails actually in the inbox or folders show up, not the one purported to have been downloaded.

All of my folders are set to 'Unthreaded'.

Any ideas please?

Hi, Any time I'am connecting to email addresses ending by @akeonet.com (SFR compagny) on THUNDERBIRD, I'm receiving a message asking me my password imap.sfr.fr. Same to send a message exit server (STMP) smtp.sfr.fr.

Problem is the existing password is not working anymore with THUNDERBIRD but is still working with the webmail of SFR ????

I'am don't have such problem with addresses ending by @gmail !!!!!

Can you help to reconnect THUNDERBIRD to server SFR/ Neuf ?

Thank you to help me to solve the problem.

Claude

Thunderbird crashed during a normal close (https://crash-stats.mozilla.org/report/index/3c0242b0-1a55-4eba-9f02-4a7bc0240126) and since then when I open Thunderbird, tabs appear for the messages I had open at the time of the crash, but they are all blank, and the tabs themselves are all empty. It is as if they are place-holders that are then never populated. I've attached a screen shot showing some of these tabs, with the crash report tab open and displayed.

About 1-2 months ago I reindexed folders due to mail apparently being missing and this resulted in a huge number of messages that had previously been dealt with becoming marked as unread again.

Ideally I would like the blank tabs to be reinstated and to be able to carry on working on my email from where I left off, but if this is not possible, I need to be able to identify the emails that were open in the tabs to be able to pick up the pieces. This is crucially important as I operate multiple accounts and it would be impossible for me to re-establish state any other way, especially in view of the earlier problem with email becoming marked as unread again. That would condemn me to needing to re-open many thousands of email items to identify those that may need action.

I renamed global-messages-db.sqlite which has been recreated and rebuilt but nothing has changed. The rebuilt file is significantly smaller than the original and if this implies that there has been data loss, I would rather reinstate the original file, if it is safe to do so.

My best guess is that the tabs are defined within history.sqlite and I have made a copy of this file but superficially it appears to contain a lot more than just tabs and it has been updated since the crash.

The most recent change I made to my Thunderbird configuration before the crash was the addition of the British-English dictionary.

The next most recent change to my Thunderbird configuration was the addition of a Proton Mail account using Proton Mail Bridge. I am accessing this account on behalf of someone who has sustained serious injuries and is unable to access it themselves. If this added account or Proton Mail Bridge is implicated in the crash in any way, I would prefer to remove the account and the Bridge software.

Many thanks in advance for your help and guidance with this problem.

Nikita

as stated in the title, my HDD failed the other day and on recovery, my Thunderbird seems to have failed too.

I know (sort of) that it is all driven by the Profile.ini file.

But everytime I relaunch TB (even after what I think is an uninstall and a reinstall) I am getting : "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

I would be happy enough to have a blank TB load up and I would reconfigure my various email accounts. but I cannot seem to do even that.

I know there is a trick to getting to a Thunderbird configurator....but I have forgotten what it is.

Where does TB "look" when it starts up? how would I control that?

Hello! I'm trying to subscribe to the calendar at this link: webcal://github.com/othyn/go-calendar/releases/latest/download/gocal__community_day.ics

But when I add the calendar to Thunderbird using New Calendar... > On The Network, it resolves that URL to this very long different URL: https://objects.githubusercontent.com/github-production-release-asset-2e65be/580172601/b8d41b00-ad34-4a4f-937b-55ab6a554213?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=releaseassetproduction%2F20240625%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20240625T114538Z&X-Amz-Expires=300&X-Amz-Signature=10a1c88bd26110f81b16dd6f839ce758de482cc6c450135e518550bb3eed5840&X-Amz-SignedHeaders=host&actor_id=0&key_id=0&repo_id=580172601&response-content-disposition=attachment%3B%20filename%3Dgocal__pokemon_spotlight_hour.ics&response-content-type=application%2Foctet-stream

The resulting calendar then works for one day but then disables itself and cannot be re-enabled (if I try to enable the calendar, it immediately disables itself again). I think this is happening because the calendar at the webcal link updates to a new file every day, so the specific link that Thunderbird resolves to becomes invalid on a daily basis. Other calendar applications that I use (like the iOS calendar app and the web interface for mailbox.org) do not resolve the link (they just leave it as webcal://github.com/othyn/go-calendar/releases/latest/download/gocal__community_day.ics) and they work fine, which is why I think the link resolution is causing the issue.

Is there a way to get this type of webcal link to work with Thunderbird?

I also filed a bug report here https://bugzilla.mozilla.org/show_bug.cgi?id=1906077