Alle Produkte Support Forum

I have problems logging into digital account for national newspaper app (inews.com)on my phone. I can log in fine on my PC (using identical usename & pwd.) Problem seems to be either Firefox or tinypass.com. Does this sound familiar to anyone? Any suggestions? Would be grovellingly grateful for any advice.

I am experiencing an issue where the Firefox browser on my Xiaomi Redmi 13C device running the HyperOS Android 14 operating system is consuming a very high amount of system resources, particularly CPU and RAM. This is causing my device to heat up significantly and draining the battery life at a faster rate.The specific problems I'm facing are: 1.Firefox requires special permissions and settings to function properly on my Xiaomi Redmi 13C device with HyperOS, such as exempting it from battery restrictions or granting it "autostart" permissions. Without these settings, the app crashes or doesn't work correctly. 2.However, when I grant these special permissions to Firefox, the app then starts consuming an excessive amount of CPU and RAM resources, much more than my other browsers like Chrome or Brave. 3.According to the system monitor, the Firefox processes are consuming the following resources: RAM 372M, CPU 39.0% Process "org.mozilla.firefox:tab12" RAM 742M , CPU 20.0% Process "org.mozilla.firefox" 4.This high resource consumption by Firefox leads to my Xiaomi Redmi 13C device overheating and the battery draining faster, negatively impacting the overall user experience. I have tried various troubleshooting steps, such as clearing the app's cache and data, using a lighter version of Firefox, and checking for updates, but the issue persists. I would appreciate if the Firefox support team could investigate this problem and provide any guidance or solutions to resolve the high system resource usage on my Xiaomi Redmi 13C device running the HyperOS Android 14 operating system.

This is rediculous. A past post said "oh you can just chose desktop mode" but this does not work. youtube.com will consistently redirect to m.youtube.com even when I delete the m. AND have desktop mode on

Since earlier today, every time I open firefox on my ipad it logs out websites. Even if I just logged in with the "remember me" option checked, and even if I close and restart the browser immediately the sites are already logged out again. I am NOT in private browsing mode and I'm using the latest version. I've also tried: - clearing cache - clearing cookies - clearing all website data - restarting the ipad None of these things have allowed sites to stay logged in for me. It seems to be a bug and it's currently making firefox totally unusable.

Can’t get Firefox to autofill user names & passwords on my iPad. Also, can’t enter addresses to be used later to autofill forms & not sure if it’s remembering new logins.

When I try to access my passwords I get a message that I must have a “device passcode enabled”. I don’t know what this means or where it’s located. (See image).

These features were working previously but I must have changed vital settings. When I search help I’m unable to follow the instructions because my display does not show the items mentioned.

Any help much appreciated.

I'm using Firefox for ios to access all social media rather than using their apps. Since FB changed the messanger to end to end encryption, I can't communicate with any of my friends using Firefox, can you please let me know why and how to fix it, everything was working fine until the above change took place.

Thank you

My Firefox on iPhone (latest version) will pop up the sign in / password dialogue whenever I click an input field for text. It’s not detecting OTPs more than half the time, and even OTP dialogue boxes cause Firefox to try and open the Keychain and sign in, even if it’s not on the sign in page! I find this very concerning. Reinstalling Firefox doesn’t fix it and rebooting phone doesn’t fix it. Any ideas?

I would include a screen but it’s displaying personal information every time I click a text field.

When I’m on a website and I want to pay for something via PayPal it switches onto a new tab that’s blank. It won’t go to the PayPal website. Any thoughts please? Jeff

I really like this app. I always use it on desktop also but after a few last updates I noticed that battery usage of this app increased a lot and the percentage is very high. 1 hour screen time on youtube was 4% battery usage but on the firefox side it was 17 min / 11% battery usage. If you fix this It will be perfect for me. Here are the screenshots with different days. And I'm using sync feature and ublock addon. I always close the opened apps and I use deep sleep feature on my samsung device. And I forced to close the app. For now I stop using firefox for test purposes.

On my iPad when I tap on Menu Icon > History > Trash Icon > Everything, the tabs refresh/flash and then the order of the tabs change. For example,

Old tabs: 1 2 3 4 (active tab is 2) New tabs after clearing the history: 1 3 4 2 (active tab is now 3)

Is there a way to prevent this? I’d like to keep the original order of my tabs.

Regards.

Hi. I have to sign in related problems.

I can't Sign in to my work planning website: tjeps.g4s.dk/ESS/. It works fine on Firefox for Windows but on Android I get a new Sign in formular every time i try to sign in. Works on Chrome for Android.

The mandatory Authenticator app in Denmark for all public services "MidID" is not supported on Firefox for Android. Works on Firefox for Windows. This is a huge problem if you wan't Danish users. Also works on Chrome for Android.

I wan't to leave the Google Chrome browser but I am kinda forced not to.

-Jimmie

I cannot log-on to https//matrixfreedomplatform.info/#/affilliate. When I try I get a pop-up stating "you are successfully logged-on," but then the screen is covered with a milkey film and won't load. Any suggestions??

I haven't logged in for quite a while. When I tried to login today, the password was automatically added via the "Saved Passwords", and i was able to log in, although I recognized it as an old password, and It was different that what I currently show in my third party password manager.

When i tried the password from third party password manager, it was rejected.

I tried to change it in my Firefox password database. The odd thing during the process was that when Firefox automatically added the Firefox database stored password to the current password to be changed field, it added the latest password, the same one that is stored in my third party password manager, not the old password that it filled in on the login page.

Dear Sir

I can not open Firefox Support mozilla in my Tablet ? Would you please give me the instructions ?

Thank you . Regards .

Louise.

I am using Samsung S23 with the latest One UI and Android 14. Samsung's built-in browser has a neat feature where you can open YouTube or Reddit links in the apps installed on the device instead of viewing them in the mobile version of the website in the browser. I assume that Firefox has the same functionality called "Open links in apps" in the settings, but I tried all the available options and neither YouTube or Reddit links are automatically opened in their respective apps, nor is there a button anywhere to force them to open in the apps. Am I doing or assuming something wrong, or is this a bug?

Out of nowhere, the browser stopped when I was browsing and the pages started showing slowness. 👇🏻👇🏻👇🏻

c11-9c7f-1ce62d5e295d java.lang.IllegalArgumentException: Cannot round NaN value.

* New Sentry Instance: https://sentry.io/organizations/mozilla/issues/?project=6375561&query=7a6abefc7b3e4a31a088370e3b936c48
* Socorro: https://crash-stats.mozilla.org/report/index/bp-242b35e4-0f2d-4ecd-baba-facad0240527

java.lang.IllegalArgumentException: Cannot round NaN value. at kotlin.math.MathKt__MathJVMKt.roundToInt(MathJVM.kt:4) at androidx.compose.foundation.layout.RowColumnMeasurementHelper.measureWithoutPlacing-_EkL_-Y(RowColumnMeasurementHelper.kt:284) at androidx.compose.foundation.layout.RowColumnMeasurePolicy.measure-3p2s80s(RowColumnImpl.kt:45) at androidx.compose.ui.node.InnerNodeCoordinator.measure-BRTryo0(InnerNodeCoordinator.kt:39) at androidx.compose.foundation.layout.FillNode.measure-3p2s80s(Size.kt:101) at androidx.compose.ui.node.LayoutModifierNodeCoordinator.measure-BRTryo0(LayoutModifierNodeCoordinator.kt:15) at androidx.compose.ui.node.LayoutNodeLayoutDelegate$performMeasureBlock$1.invoke(LayoutNodeLayoutDelegate.kt:9) at androidx.compose.runtime.snapshots.Snapshot$Companion.observe(Snapshot.kt:60) at androidx.compose.runtime.snapshots.SnapshotStateObserver$ObservedScopeMap.observe(SnapshotStateObserver.kt:48) at androidx.compose.runtime.snapshots.SnapshotStateObserver.observeReads(SnapshotStateObserver.kt:154) at androidx.compose.ui.node.OwnerSnapshotObserver.observeReads$ui_release(OwnerSnapshotObserver.kt:3) at androidx.compose.ui.node.LayoutNodeLayoutDelegate$MeasurePassDelegate.remeasure-BRTryo0(LayoutNodeLayoutDelegate.kt:108) at androidx.compose.ui.node.LayoutNodeLayoutDelegate$MeasurePassDelegate.measure-BRTryo0(LayoutNodeLayoutDelegate.kt:104) at androidx.compose.foundation.layout.RowColumnMeasurementHelper.measureWithoutPlacing-_EkL_-Y(RowColumnMeasurementHelper.kt:116) at androidx.compose.foundation.layout.RowColumnMeasurePolicy.measure-3p2s80s(RowColumnImpl.kt:45) at androidx.compose.ui.node.InnerNodeCoordinator.measure-BRTryo0(InnerNodeCoordinator.kt:39) at androidx.compose.ui.node.LayoutNodeLayoutDelegate$performMeasureBlock$1.invoke(LayoutNodeLayoutDelegate.kt:9) at androidx.compose.runtime.snapshots.Snapshot$Companion.observe(Snapshot.kt:60) at androidx.compose.runtime.snapshots.SnapshotStateObserver$ObservedScopeMap.observe(SnapshotStateObserver.kt:48) at androidx.compose.runtime.snapshots.SnapshotStateObserver.observeReads(SnapshotStateObserver.kt:154) at androidx.compose.ui.node.OwnerSnapshotObserver.observeReads$ui_release(OwnerSnapshotObserver.kt:3) at androidx.compose.ui.node.LayoutNodeLayoutDelegate$MeasurePassDelegate.remeasure-BRTryo0(LayoutNodeLayoutDelegate.kt:108) at androidx.compose.ui.node.LayoutNodeLayoutDelegate$MeasurePassDelegate.measure-BRTryo0(LayoutNodeLayoutDelegate.kt:104) at androidx.compose.ui.layout.RootMeasurePolicy.measure-3p2s80s(RootMeasurePolicy.kt:39) at androidx.compose.ui.node.InnerNodeCoordinator.measure-BRTryo0(InnerNodeCoordinator.kt:39) at androidx.compose.ui.node.LayoutNodeLayoutDelegate$performMeasureBlock$1.invoke(LayoutNodeLayoutDelegate.kt:9) at androidx.compose.runtime.snapshots.Snapshot$Companion.observe(Snapshot.kt:60) at androidx.compose.runtime.snapshots.SnapshotStateObserver$ObservedScopeMap.observe(SnapshotStateObserver.kt:48) at androidx.compose.runtime.snapshots.SnapshotStateObserver.observeReads(SnapshotStateObserver.kt:154) at androidx.compose.ui.node.OwnerSnapshotObserver.observeReads$ui_release(OwnerSnapshotObserver.kt:3) at androidx.compose.ui.node.LayoutNodeLayoutDelegate$MeasurePassDelegate.remeasure-BRTryo0(LayoutNodeLayoutDelegate.kt:108) at androidx.compose.ui.node.LayoutNode.remeasure-_Sx5XlM$ui_release(LayoutNode.kt:18) at androidx.compose.ui.node.MeasureAndLayoutDelegate.doRemeasure-sdFAvZA(MeasureAndLayoutDelegate.kt:3) at androidx.compose.ui.node.MeasureAndLayoutDelegate.remeasureOnly(MeasureAndLayoutDelegate.kt:18) at androidx.compose.ui.node.MeasureAndLayoutDelegate.measureOnly(MeasureAndLayoutDelegate.kt:59) at androidx.compose.ui.platform.AndroidComposeView.onMeasure(AndroidComposeView.android.kt:83) at android.view.View.measure(View.java:26415) at androidx.compose.ui.platform.AbstractComposeView.internalOnMeasure$ui_release(ComposeView.android.kt:64) at androidx.compose.ui.platform.AbstractComposeView.onMeasure(ComposeView.android.kt:4) at android.view.View.measure(View.java:26415) at androidx.recyclerview.widget.RecyclerView$LayoutManager.measureChildWithMargins(RecyclerView.java:89) at androidx.recyclerview.widget.LinearLayoutManager.layoutChunk(LinearLayoutManager.java:60) at androidx.recyclerview.widget.LinearLayoutManager.fill(LinearLayoutManager.java:49) at androidx.recyclerview.widget.LinearLayoutManager.onLayoutChildren(LinearLayoutManager.java:800) at androidx.recyclerview.widget.RecyclerView.dispatchLayoutStep2(RecyclerView.java:61) at androidx.recyclerview.widget.RecyclerView.onMeasure(RecyclerView.java:64) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at androidx.coordinatorlayout.widget.CoordinatorLayout.onMeasureChild(CoordinatorLayout.java:7) at com.google.android.material.appbar.HeaderScrollingViewBehavior.onMeasureChild(HeaderScrollingViewBehavior.java:93) at androidx.coordinatorlayout.widget.CoordinatorLayout.onMeasure(CoordinatorLayout.java:391) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.FrameLayout.onMeasure(FrameLayout.java:194) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.FrameLayout.onMeasure(FrameLayout.java:194) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.LinearLayout.measureChildBeforeLayout(LinearLayout.java:1552) at android.widget.LinearLayout.measureVertical(LinearLayout.java:842) at android.widget.LinearLayout.onMeasure(LinearLayout.java:721) at org.mozilla.fenix.perf.HomeActivityRootLinearLayout.onMeasure(HomeActivityRootLinearLayout.kt:11) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.FrameLayout.onMeasure(FrameLayout.java:194) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.FrameLayout.onMeasure(FrameLayout.java:194) at androidx.appcompat.widget.ContentFrameLayout.onMeasure(ContentFrameLayout.java:160) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.LinearLayout.measureChildBeforeLayout(LinearLayout.java:1552) at android.widget.LinearLayout.measureVertical(LinearLayout.java:842) at android.widget.LinearLayout.onMeasure(LinearLayout.java:721) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.FrameLayout.onMeasure(FrameLayout.java:194) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.LinearLayout.measureChildBeforeLayout(LinearLayout.java:1552) at android.widget.LinearLayout.measureVertical(LinearLayout.java:842) at android.widget.LinearLayout.onMeasure(LinearLayout.java:721) at android.view.View.measure(View.java:26415) at android.view.ViewGroup.measureChildWithMargins(ViewGroup.java:7845) at android.widget.FrameLayout.onMeasure(FrameLayout.java:194) at com.android.internal.policy.DecorView.onMeasure(DecorView.java:1003) at android.view.View.measure(View.java:26415) at android.view.ViewRootImpl.performMeasure(ViewRootImpl.java:3605) at android.view.ViewRootImpl.measureHierarchy(ViewRootImpl.java:2348) at android.view.ViewRootImpl.performTraversals(ViewRootImpl.java:2640) at android.view.ViewRootImpl.doTraversal(ViewRootImpl.java:2197) at android.view.ViewRootImpl$TraversalRunnable.run(ViewRootImpl.java:8960) at android.view.Choreographer$CallbackRecord.run(Choreographer.java:996) at android.view.Choreographer.doCallbacks(Choreographer.java:794) at android.view.Choreographer.doFrame(Choreographer.java:729) at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:981) at android.os.Handler.handleCallback(Handler.java:883) at android.os.Handler.dispatchMessage(Handler.java:100) at android.os.Looper.loop(Looper.java:237) at android.app.ActivityThread.main(ActivityThread.java:7807) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1047)