Firefox Support Forum

Locking this thread, please continue here: [/questions/1447949]
Every time I open Firefox, it crashes immediately and does not trigger the crash report window. Even though I have checked and enabled the option to send crash reports in the settings, it doesn't work. When I look for crash report logs, it shows that I have not sent any crash reports.I've tried many methods to view the crash report, but it just shows that there are none. I only found this information related to crash reports in the installation files.(you can see it in the picture)，hope someone can answer this question, thank you very much.😭

Hello, I have a weird bug with the firefox browser causing weird graphical glitches only on the main screen when a HDMI cable is plugged in on the duplicate mode. I have found that is is only on firefox and not my desktop or any other programs. Firefox is up to date and the issue is fixed when the HDMI set to extend

I hope you find out why this is happening and fix it swiftly Thank you -Dominic

There is a display issue when I search anything in the url bar. It goes up the window, and disappears completely if many suggestions are made. The issue disappears when in troubleshooting mode. I disabled all plugins, changed the theme to no avail.

Today I noticed that typing characters with accents like á, ã, â, etc. doesn't seem to work at all from firefox, they all end up ignoring the dead key and just typing the letter itself. It can render them just fine and I can paste them from another app normally too, but actually typing them is impossible from firefox.

After trying to troubleshoot, I eventually found out a few things: - iBus is not at fault, since it works in every other app and I even restarted it, but the problem persists - This only happens in my main profile, newly created profiles don't have that problem - The problem still happens on troubleshoot mode (as long as it is my main profile) - Compose key also doesn't work (I don't want to use compose key anyway, because my keyboard has specialized dead keys, but I at least tried it)

I suspect the problem lies in a setting on about:config that's different from newly created profiles, but I have no idea which and Ctrl+F searching this site doesn't show any relevant configuration that might be the culprit.

There is a problem logging into Disqus. (disqus.com and disquscdn.com)

This is affecting Linux and Windows installations.

Page I'm having problems at www.lawyersgunsmoneyblog.com

I have used the troubleshooting mode and caches have been cleared and all extension disabled with no luck.

Other browsers are functional. The log in doesn't appear at all:

I'm up to the most current version of Firefox

120.0.1 (64-bit) Windows 11

For this and the last versions over a couple of years whenever I go to;

https://www.linkedin.com

Then try to go to any other page like https://nextdoor.com from a bookmark, it stays on linkedin.

If I enter the address by typing it in, it works.

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v 23H2. I keep getting bubbles saying that Firefox wasn't able to check for updates- not that it couldn't download or install updates, but it couldn't search for one. I also did the "about Firefox" thing and it gives me the same message. Both of these have been going on for a couple days and I have attempted restarting Firefox multiple times and did a manual update [125.0.1 (64-bit)] just in case there was a problem there. Now, I've tried the tips from the other threads (turning off the proxy, checking any anti-update policies, and checking the add.update.url in the config settings) with no luck. So in an effort to either bump the question or get any Windows oriented answers... Thanks muchly

Firefox crashes whenever I use ctrl v or right click, and pulls up a window that it crashed. Whenever I start it back up, it says it wasn't able to restore session, then restores it anyway after I press to restore it. Another thing is whenever I try and upload a file onto a site it crashes as well. I'm on Mac OS x 13 and reinstalling firefox hasn't fixed it. This is relatively sudden, it happened about around 3 days ago for the first time, and at the same time I noticed it happening certain sites also started giving me '502 Bad Gateway' errors. Does anyone know what's happening and how to fix it? Thanks in advance!

Hi. i have no results while doing this: https://dpaste.com/FTXPQ46ZL# No error, no screenshot. "Screenshot" flags in default state, about:policies - inactive.

All downloads I make inside of Firefox are automatically failing, with "Failed" message. This only happens in Firefox, Microsoft Edge downloads are perfectly fine. I've tried starting in troubleshoot mode, disabling anti-virus, clearing cache and downloads, rebooting PC.

Some recent changes in PC include: changing TEMP and TMP system variables to another drive (I've changed them back to C drive, had no effect) and making C drive a dynamic disk. Yesterday downloads were working fine. Thanks in advance.

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

Device: Surface Pro X SQ2 OS: Windows 11 Home for ARM (Up-to-date at time of writing) Firefox Version: 125.0.3 (AArch64 up-to-date at time of writing)

I am having an issue with Firefox and video playback, specifically on YouTube. When I play a video in default view mode, the playback is super choppy / low frame rate. When I change to theatre view or full screen, playback works perfectly.

I've tried incognito windows and troubleshooting mode with no improvement.

Microsoft Edge works fine.

Not sure where to go from here.

I am using Firefox 125 in Windows 11. And this just happens recently.

Sometimes, quite frequently, when I click the addressbar wanting to input or select a new address. The Firefox UI freezes (before the dropdown list of addresses is shown). The video/audio/other effects are still working, and from task manager, it does not cost more CPU/mem than usual. But it does not response to key press or mouse action. All I can do (that I know of) is killing the processes. The problem does not seem related to "current" webpage I am browsing. And I have not installed new addons for a few months.

Any idea what should I look into?

I'm asking this question on a different browser because Firefox cant load any websites.

Basically whenever i open a new tab, it opens to a crashed tab. Gah. It cant even load google, or any website for that matter, not even the homepage for Firefox, its just a blank page with nothing on it, whenever i type something into the address bar and press enter it just disappears and does nothing. Browser settings work, but stuff like passwords dont, and i have most of my important passwords on firefox, so i cant log into runescape and stuff.

Can you help?

Hi,

First, this is not a complaint. Firefox is an outstanding product that makes me very happy.

I though I could post the following, because this community strives to make it better.

In a nutshell, I have a very fast Internet connection, up to 6Gbs/1Gbs speed, and Firefox is not able to go over .9/.8

I attach are 2 tests, one with Firefox and one with Chrome.

Note that when using it for anything else than speedtest, Firefox does not feel slow at all.

I'm not requesting a fix, just thought that somebody would like to know.

Hello everyone. Since installing Linux Mint in May 2023 I have been having this issue with Firefox.

Description of issue: When I switch between (or drag) tabs in a Firefox window, the whole window becomes unresponsive, with the last tab I was switching from still in front. Often the contents of the window start to flash (disappear and reappear, leaving a black backgground) every 2 seconds. I can drag the window around, scroll, minimize it, but it is impossible to give any input in any tab. The only action somewhat possible to do inside the window is bring other tabs in front, it is still quite hard for the input to register, and if it does, it takes 10+ seconds. The issue goes away if I close the specific Firefox window, or if I manage to select and drag one tab out of the frozen window into its own new window. Then everything works as intended, like nothing ever happened.

I can reliably cause the freeze-up in a short time by holding CTRL+TAB and drag one tab to change the order while firefox cycles through the tabs in the open window.

While the window is frozen, the rest of the desktop is responsive as normal, even other Firefox windows. If I try to interact with the frozen window I can rarely see spikes of CPU usage. RAM stays at normal usage levels, far from being full.

What I have tried so far that has had no effect on the appearance of the issue:

1) Disabling all extensions i have

2) Run in troubleshooting mode

2) "Create a new places database" as suggested [https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_fi...]

3) Disabled hardware acceleration

4) Creaing a new firefox user profile

5) Use "Refresh Firefox" from the troubleshooting page

6) Use the Flatpak version of firefox

7) Reinstall firefox

Here is my system information

here