Firefox Support Forum

This started a week or two ago intermittantly on some websites. Today I cannot see any images of amazon items in the shopping cart. I can see the thumbnails in the right side bar, and if I click on an item, the image appears on its for sale page. Ebay usually shows the first image, but the rest won't load, unless I click on "unable to load images" and then they might. Or if I use the icon to put the images in their own box, I can < and > to navigate them

Turned the new "secure DNS" feature off & on, no difference. Turned off NoScript, no difference.

I just got my PC back from the shop. It's the best LG Gram laptop they had with Windows 11, and it's 1-yr old. Much on it was corrupted and I'm having to reload many items, one being my Firefox. It wouldn't open up. I did the right-click on my mouse and hit the OPEN selection. Firefox still wouldn't open up. I reloaded Firefox hoping that it would correct whatever may be wrong. No, it still won't open up. I'm reaching you now via TOR. My TOR was also reinstalled, but it is able to open up. Can you think of what I may have done wrong? [I'm unable to check the option-email me when someone answers my thread {this email must be a thread}, but this will be fine.] Please note that I am so NOT tech-savvy, I don't even have any smart/mobile/cell phone. Just a plain old phone. (I should add I'm in my 70's, ill, and in a Nursing Home.) I looked through your troubleshooting sugggestions, but they are too fancy for me to understand. I'm not sure how this works, but I sure do hope you can offer some suggestions as to what I can try. Thanks so very much for your time and consideration of this matter. It's very much appreciated.

Unable to export Firefox bookmarks. When I go to 'Manage Bk Mks' it states 'no items' (See attached Print Screen) yet all my bookmarks show in the left hand pane.

Background (2024): Created my userChrome.css file, on my desktop, 4 or 5 years ago when I was using Windows 8.1. At best I am an experimenter with userChrome. Last year, due to another problem, I had to update to Windows 10. So far, so good. My userChrome file held through the update.

Fast forward: In May I had a hard drive crash (total DOA) and had to buy a new desktop (Dell) with Windows 11 (I almost regret that), 64-bit. Also using FireFox 127.0.2. After more than a month, most of my software and files are working again.

Current problem: My userChrome file is not working as it used to. I had it backed up to other places, so I know it is not the file. I am missing the “tabs bar”; the one with the FireFox icon at the far left, then (in my case) a Google box, and then the “+” for Tabs.

That bar is missing and I can not figure out why. I suspect something changed in Firefox. I do not see how Windows 11 (god forbid) would do anything like that.

See attached image.

I can not create additional tabs or move between them.

I suspect that the “solid” black bar after the Bookmarks toolbar(s) may be involved.

My “colors” seem to be OK and the location of everything else is acceptable with the exception of the “Find in this page (Ctrl+F)”. The ‘magnifying glass is in the correct place on the second bar but the box to enter data is at the bottom. The box used to be just in front of the ‘magnifying glass’. Not as critical as the “tabs bar” but annoying.

Don't see how to attach my userChrome.css (as userChrome.txt). I can supply the file or post it.

Can anyone make a simple suggestion for a simple senior citizen?

My issues:

1) Every time I close Firefox I get the Mozilla Crash Reporter telling me that Firefox has crashed. Sometimes I even get the Mozilla Crash Reporter when I start Firefox. But Firefox is still there.

2) When I turnoff my Comodo Firewall, Firefox has no Internet connection.

I have done clean uninstalls/reinstalls over and over. I go thru and adjust settings. My other browsers work fine, including WaterFox, WaterFox Classic, and Vivaldi.

I tried turning off my security software to test. Specifically exiting Comodo Firewall seems to have caused Firefox to not have an Internet connection. All other browsers have Internet access except Firefox. And the Crash Reporter cannot "report" when the Firefox Internet connection does not work, though I did have it report many times when the connection DID work.

One other clue: In Task Manager I see that even though I have closed Firefox, there over 20 instances of it still running. When I try to open it again, I get the "Firefox already running" error message. When I try to kill these instances/processes many will not close.

This problem has been persistent for more than half a year since I built my new PC. I am on Windows 10 LTSC. Besides Comodo Firewall, Emsisoft Anti-Malware is my main anti-malware.

Please help! Thank you!

I Have Had It Installed On Microsoft Edge For About A Year With No Problems. I Had It Installed For About 3 Months On Firefox Then I Needed To Install It Again & I Get The Above Messages. Why Is It Doing This? There Hasn't Been Any Harm Done To My Computer. Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.

I first mentioned this in r/Firefox, and was asked to re-post here.

My FF just updated to 127.0.1 even though I have "Check for updates but let you choose to install them" and told it to wait. This was on a Windows 11 box. Everything seemed fine, but then one of my tabs crashed. I selected the reload tab option, at which point it informed me it could not load the tab because a background update had happened and I was now required to restart Firefox.

I'm not certain what version of FF I was on, I believe it was either 126 or 126.0.1.

Now, to be completely fair, I cannot with 100% certainty say that I clicked on the update later option. That said, as I _did not want to update then_, and I have put off the update before, it seems unlikely I would have made the mistake, but I wasn't recording everything I did so I can't play it back and prove it. My initial reaction was to associate it with the tab crashing somehow, as everything was working as expected right up until that moment.

Thanks

Machines are Win10 and Win 11. Current FF = 107.0.2 I have several PC's, previously NOT synced. All have overlapping bookmarks - some unique, others the same. My question has to do ONLY with bookmarks. My main concern is how to do this across multiple different machines - not all online at the same time - and NOT LOSE DATA!

1. When I sync machine A with machine B, I assume entries that are different are copied to the server AND then duplicated to the machine that did not have it.  Q:  Is the item that determines the uniqueness the NAME or the URL?

2. For entries common to both machines: copied to server, left alone on both machine. Q: To be considered the same - do they need to have both same NAME and Url? 3a. Same name but different url? What happens? 3b Same url but different name? What happens?

............................ Now assume we have 2 synced machines with identical bookmarks. What are the rules / priority sequence concerning the data interactions (specifically deletion ) when one machine is offline and the other adds / deletes a bookmark, and the offline machine has made some additions and deletions before it comes back online (eg. signed in)

TIA. Clifton

I added a secondary email to my account last September--or so I thought. My profile currently shows only the email I log in with. When I try to add a secondary email, I am told that another user has registered this email (same response for two different emails). Note that I regularly receive email from Mozilla at the secondary email address. Why isn't this showing up in my profile?

I've been using Firefox since the very beginning, and try to contribute to support it and Thunderbird when I can. But today, in order to get messages from my health care provider at Kaiser Permanente -- kp.org -- and get a document I needed for physical therapy, I had to sign in via Microsoft Edge in order to log in to my member account. On my Windows 11 Pro computer, I kept getting the message shown in the attached screenshot = "this page isn't redirecting properly".

I WAS able to sign in to kp.org from my mobile phone, but couldn't download the document from there. But at least I was able to send an message to my doctor asking them to send me the document via snail-mail.

At first I thought the problem was the Kaiser web site (which admittedly is pretty gawdawful). Didn't have time to pursue it last week, because I was attending an all-day class Mon-Fri. Finally today, when I got the same Firefox error message, I tried to access kp.org via Microsoft Edge. Sure enough, it worked.

Then I searched Mozilla support, and found a closed message thread indicating that the problem had theoretically been "solved" by some sort of programming fix as of June 12th or thereabouts.

I do NOT want to switch to a browser maintained by Monopolists'R'Us. I still bear a grudge because about 30 years ago they killed or marginalized two of my favorite programs (Lotus and WordPerfect) by giving away Excel and Word for free with Windows. Even if I LIKED Microsoft, the default user interface is cluttered with too many cutesy-poo widgets and AS (artificial stupidity) "help" that I do not want. But I'm an old lady (84), and if I need to communicate with my health care providers, I will have to use whatever method works, no matter how much it galls me.

Hope you guys can find a fix to this problem that works for EVERYBODY (including me). Thanks for your attention.

I'd like to use my NAS download application to handle magnet links. How can I do that with Firefox?

For mailto: links, you can specify web apps like GMail, same for e.g. IRC. However, for magnet: links, this is not possible, only local applications are supported. I even got an error message by the web application offering to configure this, saying the browser didn't support configuring this protocol.

After years, I changed my default browser to Firefox instead of Safari. However, in spite of my careful searching and attempts to solve my problem(s) with preferences and reading help FAQs, I am unable to resolve the main issues. I am unable to go to LinkedIn, either my own page or anything else in Firefox. It goes to the page and remains stuck trying to log in. I can copy the url address and paste it into my Safari browser bar and all proceeds as it should ad I get logged in, etc. There is also an issue with my NYT digital account. Sometimes Firefox acts normally, signing me in and allowing me to read articles and so forth. But often, capriciously I would say since it makes no sense at all it will arrive at the lage and for an instant I'll see the article, or video, and then the page will go blank. Reloading produces the same result and I am unable in Firefox to see the content. If I go to the content on Safari, all is fine. I am seriously considering returning to Safari as my default browser. What is going on here? Thank you.