Porovnání revizí
When to respond to a controversial tweet as a Firefox Advocate
Revize 149788:
Revize 149788 od uživatele rmcguigan z data
Revize 280898:
Revize 280898 od uživatele Derryktutt z data
Klíčová slova:
controversial, tweet, social support
controversial, tweet, social support
Souhrn výsledků vyhledávání:
This is a contributor topic for deciding on when to reply to a tweet or facebook comment where you might not know what to do.
This is a contributor topic for deciding on when to reply to a tweet or facebook comment where you might not know what to do.
Obsah:
'''The way to identify a controversial topic vs someone seeking help:
'''Read their tone
* Don’t be creepy, if they did not ask for help, do not offer it.
* Make sure there is a “?” or be very careful how you insert yourself into the conversation if you are responding from the brand account
'''When responding these are to check:'''
* Don’t talk them into a black hole, if you don’t solve it in 2 back and forths, point them to the forums
* Bulleted list itemOnly use the brand account if someone is explicitly asking for help
'''Decision Tree for the indecisive: '''
This below is a chart for deciding whether or not to respond to a controversial issue.
[[Image:Engage in Controversial Topic?]]
Speaking of being impactful, be mindful, before responding do the following:
# If you have a user with alot of followers
# Look at their twitter page before you reply
# Decide if you want to take action based on the risk of the issue (See the decision tree above)
# What is the social identity of the person you are about to reply to?
# Are they a developer, are they a conspiracy theorist, are they a google employee - these are opportunities to connect them with other parts/departments of Mozilla
If these steps provoke any questions, please consult another Social Support Program participant in [https://support.mozilla.org/en-US/forums/social-media/712585?last=72330 this forum]
Now, if you are feeling like playing it safe, some of the top issues that we can be impactful are listed in the common responses document: [https://support.mozilla.org/en-US/kb/army-of-awesome-common-replies Common Social Support Replies]
'''The way to identify a controversial topic vs someone seeking help:
'''Read their tone
* Don’t be creepy, if they did not ask for help, do not offer it.
* Make sure there is a “?” or be very careful how you insert yourself into the conversation if you are responding from the brand account
'''When responding these are things to check:'''
* Don’t talk them into a black hole, if you don’t solve it in 2 back and forths, point them to the forums
* Only use the brand account if someone is explicitly asking for help
'''Decision tree for the indecisive: '''
This below is a chart for deciding whether or not to respond to a controversial issue.
[[Image:Engage in Controversial Topic?]]
Be mindful before responding to the following:
# If you have a user with a lot of followers.
# Look at their Twitter page before you reply.
# Decide if you want to take action based on the risk of the issue (See the decision tree above).
# What is the social identity of the person you are about to reply to?
# Are they a developer, are they a conspiracy theorist, are they a Google employee - these are opportunities to connect them with other parts/departments of Mozilla/
If these steps provoke any questions, please consult another Social Support Program participant in [https://support.mozilla.org/en-US/forums/social-media/712585?last=72330 this forum]
Now, if you are feeling like playing it safe, some of the top issues that we can be impactful are listed in the common responses document: [https://support.mozilla.org/en-US/kb/army-of-awesome-common-replies Common Social Support Replies]