Thunderbird Support Forum

Updated Thunderbird to 117.12.2 on the 25 June 2024. Since then I am not receiving emails on my computer. I have actually sent some emails but they don't save into the sent folder and I have had a "Add security exception" warning occured when sending.

So problem is not getting new emails since the latest update was loaded. Thanks Neil

I can't SEND on Thunderbird as of Update to Version 115.12.1 on 6/19. I was able to SEND on June 18th and left town for a week and when I came back could not Send. That could be a coincidence. Have Windows 11, with Defender Firewall and Security virus protection. I have TB version 115.12.2 up to date. I have checked with Spectrum for the correct configuration and currently I have as Description: SMTP Server (on top line); Server Name: Mail.brighthouse.com and Port 465, No Authentication and SSL/TLS. My User Name: e-mail address ends in @tampabay.rr.com and that is the same as shown on incoming server.

My husband just downloaded TB program on his Windows 8.1 which is my old computer that I've been running TB on for 15 years without a hitch!! ''''And he also cannot SEND.'''' It's very frustrating - we've tried changing server settings since Spectrum uses not only Brighthouse (which is the one they say covers the Tampabay.rr.com address) but they also use Mobil.charter.net and also TWC.com. I've tried changing them up but nothing works. I've tried changing Ports and anything I could change I did, but nothing works. I did get a couple of error msgs but they didn't help. Brighthouse timed out and another msg was saying that the email address I was sending as had to match the email address of the authentication and that didn't make sense as I have only had one address & (typed correctly in all places). I have called Spectrum more than once and asked for an upper level, however, they were no help at all saying they have no resp. for 3rd party etc. I HOPE YOU CAN HELP SOLVE THIS MYSTERY. Thank you!

Tabatha

All morning I had been receiving and sending emails without issue. Then at approx 12:41 PM EST Thunderbird stopped working. I can send and receive emails through AOL to AOL but they do not show up in Thunderbird. I did not have any other computer issues and did not change any settings. Verizon told me it was an AOL issue, but I was able to successfully send and receive messages with AOL. AOL tried to fix it but ultimately said it was a Thunderbird issue. In the last 6 or 7 weeks I have had issues with Thunderbird. What is going on? Very Very Frustrating!!!

I have a Windows 10 pc, which is current with all Microsoft and manufacturer (Lenovo) updates. Thunderbird won't run since the last update. It just gives a message saying, "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?" After several reboots, I have given up. A support forum solution from 4 years ago recommends deleting a file (global-messages-db.sqlite) at a location (C:\Users\user\AppData\Roaming\Thunderbird\Profiles\8charstring.default) that seems not to exist (hidden?) on my pc. What do you suggest? Thanks.

I can send emails but when try to receive emails I get Login to server inbound.att.net with username topgun30@sbcglobal.net failed.

I installed the new version of Thunderbird, and it's strange. I can receive emails and send emails, but I'm getting an error message at the bottom right corner of my screen:

Could not connect to the mail server (and then it names my server name) The connection was refused

What do I gotta do to make this go away?

Ever since the last update of Thunderbird, my Junk and Trash folders are empty. When I mark a message as Junk or throw something in the Trash, the messages simply disappear. I have no way of checking the Junk mailbox for messages that might be there in error. I am also unsure whether my Trash messages are being deleted permanently, or whether they are in a hidden mailbox somewhere. Please help if you can!

I recieved emails from Microsoft to update Authentication to Oauth as support for basic authentication will soon cease. Whilst I have not been experiencing any issues, after following the instructions, also provided here:

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202,

I now have an unusable Thunderbird client.

This is because I am having to keep authenticating my outlook accounts (I have about ~100 email accounts). They pop up one after the other for each account.

I believe I went through all the troubleshooting steps but to no joy.

I did notice however, when the "Enter your credentials....." pop up box appears and I go through the motions of authenticating my account and TB against my Microsoft account, the following entry appears under the Settings > Saved Passwords > Saved Logins > "Provider" column for that account:

oauth://login.microsoftonline.com (https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/POP.AccessAsUser.All https://outlook.office.com/SMTP.Send offline_access)

The credentials include a very long auto generated password starting similar to "M.C533_BAY.0.U.-........"

A couple of things to note now regarding the oauth entry:

1. It possibly does not always get created when re-authenticating 2. After quitting TB and then re-launching TB, it dissapears

So the solution would be to somehow ensure this entry is created and it sticks even after quitting TB, since for those accounts that include this I do not have get the "Enter your credentials....." pop up box.

Is this something TB can investigate?

I posted this the other day and have had no reply or I maybe cannot find the thread. Please help.

I cannot send messages from Thunderbird since it was last updated on my pc. Version 115.12.2 (32 bit). I have checked the server settings and they have not changed in years. I have been in touch with Virgin Media, my service provider, and I can send emails when logged on to my account and not involving Thunderbird. I can also send emails from my mobile phone using Gmail. The issue would seem to be with Thunderbird and this recent update. Please point me in the right direction, bearing in mind I am not particularly computer literate.

After Thunderbird update 115.12.2(20240621154414) was installed on my PC on the 25/6/2024 I am unable to receive emails. I continue to get an error message on account noeljc@optusnet.com.au (IMAP)

   Connection to server mail.optusnet.com.au timed out.

or Failed to connect to server mail.optusnet.com.au. I have looked thru all the forums and tried various solutions without success including extending the setting for mailnews.tcptimeout to 3000. I have checked and validated my account server settings are as recommended by my ISP(Optus) are correct for authenticated emails. I even turned off my Norton VPN completely to no avail even though I use Split tunnelling to allow Thunderbird thru it as an exclusion. It appears to me there maybe a bug in the last Thunderbird update causing this. I have had this issue in the past at various times intermittently but it has always seemed to correct itself. I have been in contact with my ISP(Optus) regarding this error and all they could say was to logon to email server via webmail and did not offer any other solution. It appears there is a communication breakdown between my PC and the Email server somewhere. As I stated this only happened after the last Thunderbird update on my PC on 25/6 as it was working up until 24/6. I also have another optus email account for my wife on Thunderbird which has the same error messages. Could the Mozilla gurus please advise what to do.

First I got problem.with my laptop. I went to a service shop, but the technician caused me to loose the old files of my e mails. I seriously need help to get my old e mails accessible

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com> on 31/05/2024, got to do with the problem. I would be grateful could help solve the problem. Thank you. Emyr Davies.

My outgoing email stopped working suddenly. Incoming email works fine. I sent an email with a large attachment. It sent but after that I could not send anymore emails. I checked my password and server settings nothing has changed except I can't send email. I get a pop up window that asks for my password but after entering my password and hit enter I get another pop up window that says login failed please enter new password. The password works fine when I go AOL mail and enter it.

It has stopped working. Starting 2 weeks ago, Thunderbird keeps saying "Login to server imap.aol.com with username stuart_jones@verizon.net failed." I don't know what to do.

My Local Inbox suddenly started to arrange itself by group according to correspondent. I can't get the emails back into chronological order. I can't work with a mail program that doesn't give me my messages in chronological order, with most recent at the bottom. If I did something to cause this change, please tell me how to undo it. I have about eight email addresses, and they all feed mail into the Local Inbox.

On the top of the left side of the incoming email page, next to my email address, I would like the following alternatives to appear: answer, answer all, forward . . . I have had them before, have never had a problem with them, but I must have pressed the wrong key as now I get the following instead: an icon with a pin-up button, a phrase about filtering, and then five icons with an envelope, a star, a notebook . . . What do I need to do to recover the original layout?

This new version of Thunderbird (115.12.2) is not the best. The Composition toolbar doesn't exist when typing a new message and I no longer have a menu bar when typing a new message.

Another issue is on replying why do these sideways "V's" show at the beginning of each line of the senders email when replying. Sometimes it will be just a black line all the way down. When I saw those I felt like I had woken up in 1995.

I am using Windows 11 Pro.

Thank you

Hello --

Not sure when this happened.

Got 2 email accounts, account X and account Y. All was working fine until today, 6/27/24. Both have different outgoing SMTP servers.

Now I am trying to send, it is asking for passwords, which I have and is 100% correct. In fact, if I put in wrong password it tells me, so I know it is communicating. When I put in the correct password, I get a timeout on BOTH SMTP servers.

I disabled Norton Firewall.

Works fine from another PC app (poppeeper) and from my android (k9 mail). Both accounts are IMAP.

Neither SSL/TLS or STARTTLS makes a difference. Nor did a re-boot.

TB 115.12.2 (64 Bit) on Windows 10

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mailroom4.hostrocket.com timed out. Try again.

Description: hostrocket Server Name: mailroom4.hostrocket.com Port: 465 User Name: ernie@e(redacted).com Authentication method: Normal password Connection Security: SSL/TLS

Anything change?