Thunderbird Community Forum

I am experiencing ongoing locking of the keyboard, either it freezes on the letter, or, the screen goes gray, the circle moves until it kicks me back into the original email I'm responding to. In that case, I must return to the reply email I was using at the time the error occurred.

My user profile for windows became corrupted in some way and I couldn't get into the PC. In desperation I choose to reinstall windows. I assumed it would save my personal data but it would remove any apps. So when I reinstalled Thunderbird I had hoped to be able to link to my local folders. However, I can't. I've tried a few of the suggestions I've found on Mozilla forums but they're not working for me. Any suggestions or help would be much appreciated.

Hello, I´ve deleted my e-mails on my gmx account, because the storage space was filled. I´ve also emptied the bin. I was sure to have my e-mails on my thunderbird account on the computer, but they are all gone....Is there any opportunity to reload them? Thank´s a lot

Hello.

I am using Thunderbird for 12yrs, also some paid features like Owl for Exchange.

After the latest update to the version 128.0.1 esr it is impossible to work with it, it constantly freezes and not responding, especially when I start typing or editing in the quick filter bar. This is the first time ever I am opening a ticket via this form, it pretty much says how frustrating this issue is. I hope this will be fixed in the next versions, so far I am rolling back to the previous version, since I need to have access to my emails, not to lose half a day, waiting until it responds.

Hello! TB does this when composing new messages. And it doesn't matter, let him clean up my mistakes, ha ha =)

But this TB "feature" becomes a real headache when replying to incoming messages in a subject line that ALREADY have extra spaces between words.

Example Subject line incoming message: "Please check and send to us..." Thread-Topic from Source Headers: "Please check and send to us..."

Subject line in TB reply message: "Re: Please check and send to us..."

You see? TB cleared the subject of the response message from extra spaces between words. And for the sender of the first mail (which had spaces between words in the subject) - my response message got into the inbox in another thread.

And this causes us a lot of problems.

My correspondents use the MS Outlook email client. Instead of Thunderbird, I used Outlook to test and replied to the same first incoming email - and miracles! - mail was sent without changing the subject and source headers. And the sender's Outlook received a response to his email in the same thread and with the same subject, which still had extra spaces!

Can I turn off removing extra spaces from a topic in Thunderbird? Prevent them from changing the subject of their incoming or reply emails?

Hi, I know there is reminder to Play a sound , but if I'm away on the computer and I come back, I will miss it. Is it able to have bring the email window To Top when reminder is triggered?

I have problems with server certificate. I am used to add an certificate exception almost every few month. Since mine IMAP4/SMTP/POP3 server does not have official SSL certificate It was working always. Since few weeks ago, I do not get popUP screen to add exception on POP3/IMAP/SMTP server certificate.

There is a message showing up and hiding. How to add certificate exception? I have tried settings, almost everything. Nothing can find.

I have also found out that server test button does not exist anymore. I was expecting to push the IMAP4 server test button and get the certificate exception message, where I can add an exception. This button does not exists anymore.

I can no longer E mail my photographs from Picasa, I have tried with the Windows 64 and 32 to no avail. The message keeps repeating that I do not have an E mail account supporting this action. I have been sending the photos for years, so I don't know what has happened in the mean time. Can you please advise.

                                                                                           Many thanks
                                                                                                     glyndwr.

Hi, i have some problems with Thunderbird and ESET Antivirus. ESET keeps going on finding an infected mail and says: "No access, Can´t delete Mail143.eml. in the inbox file". I can´t find an email mail143.eml. in the inbox folder in thunderbird, cause the Mails are sorted by their subject. Even if i export the Mails in .eml to a windows folder, they are named subject.eml. Is there a chance to get access to the inbox file to manuelly delete the infected mail or any other idea to getrid of it? Thank´s for your support, Michael

Can you help me with information how to set the program in a way that's going to display everything in English (US) language? I still want to have the option to "proof-read" mails in multi-languages, but the display irks me a little. :)

Hello. I have installed the newest version of Thunderbird- 128.0.1esr, but my Thunderbird was not working properly. So, I installed older version- 115.13.0. But after this installation and after creating a new profile for my account, I have these two issues. First- there are some additional folders in my home page (image 1)- I cannot delete or move them. Also, I don't have my old e-mails- both in "Inbox" and Sent folders. I can't also import them from another profile, because there is an error (image 2 and 3).

What should I do? Uninstall and install thunderbird again? Try to import my archives some another way? I would like to have 115.13.0 version.

I appreciate your help, Martyna

Hello, there are several emails in my subaccounts that are no gone and I cannot find them anywhere. As there are a lot of confirming emails about holiday bookings I would be glad to get them back. All of my emails, that I put in presonal subaccounts before July 11th are no longer available. Thank you for answering. Yours Ulrike

1. Looking for settings to show/unshow folder counts in the folder list. My TB shows the counts. The example on TB web page does not show counts. 2. I am unable to get Unified Folders to "stick". I click it in View > Folders but it then unselects. Help appreciated, Chris Sackett Using new Nebula, which looks great!

Thunderbird was updating when we lost power. When power was restored, Thunderbird would not start and gave me the following message:

Procedure ENTRY POINT ??1SOUNDTOUCH@SOUNDTOUCH@UAE@XZ could not be located in the DYNAMIC LINK LIBRARY C:\Program Files (x86)\MOZILLA THUNDERBIRD\XUL.811

This message was followed by: couldn't load xpcom

When running Thunderbird 115.13.0 (64-bit) on Linux, and using a custom button for Whatsapp or other site. Is there a way to store the login credentials for that site and in Thunderbird? This is for ease of logging in. As after searching I have not found anything on this topic.

In Outlook, when I navigate to a folder and reply to an email in that folder, the email I send is automatically categorised into that folder, and no other copy appears elsewhere (such as in the 'Sent' folder).

Is this behaviour natively possible in Thunderbird without resorting to an add-on?

I realise there is the option to 'Place replies in the folder of the message being replied to' in the 'Copies & Folders' settings of the email account, but this places a second copy in the 'Sent' folder. I tried experimenting with the radio button options '"Sent" Folder on' and 'Other' in the same settings section, but no combination seems to place one and only one email corresponding to the email I sent in the folder I emailed from without creating a copy in the 'Sent' folder of the account.