Thunderbird Support Forum

Version: 102.12.0

FYI, the buttons / options that i refer to might be named slightly differently, as i'm using dutch language for my interface.

Summary The enter password dialog is not showing up when sending an email over SMTP, when the password previously was added to the password manager, but has been deleted since.

What happend

1. I've had a working account to an IMAP and SMTP server (both same subdomain, same password, diffrent ports).
2. the password was stored in the password manager.
3. the subdomain and port of the SMTP server needed to change, and i update the subdomain and port in account settings > outgoing server (SMTP) > Edit SMTP server. The new subdomain for SMTP was not known yet by the password manager.
4. on sending the next email through SMTP, i was prompted for the new password, with the "store in password manager" checkbox unchecked.
5. I entered the wrong password (LDAP instead of email) and checked "store in password manager", then continued the email send process.
6. this led to an error sending the email.
7. I checked online how to change the password and found https://smallbusiness.chron.com/reset-password-thunderbird-48064.html , which advised me to delete the password from the password manager.
8. I deleted the password, closed the password manager dialog and restarted thunderbird as per the previous link.
9. I pressed get messages without getting prompted for the SMTP server password, which is expected as the IMAP is still using the old subdomain with the stored password.
10. when re-sending the email that i have in my draft / concept folder, i was not prompted to enter the password for the new SMTP subdomain, even though i removed it from the password manager.
11. sending timed out with error about failed to send the email, because connecting to the outgoing SMTP server failed. with the added hint that perhaps the server is not available or refusing SMTP connections. However, the connection does not have a password to connect with stored, and other people are able to connect to the new SMTP subdomain and send emails.

What have i tried

• Troubleshooting Mode
• Clear startup cache
• restart thunderbird
• reboot laptop

I've checked https://support.mozilla.org/eu/questions/1245702, but this did not help my situation and can't find anything else that matches my issue.

Can you please help me with how I can either manually add the password for the subdomain (the subdomain is no longer in the password manager), or trigger the SMTP add password dialog?

I'm unable to send from gmail in thunderbird. Any help resolving this issue will be much appreciated. I can receive from gmail in thunderbird just fine. I can send from mail.google.com in a browser with no problem. I am unable to set the smtp authentication method to oauth2 in thunderbird. I think this might be part of the problem. Oath2 isn't in the drop-down menu. I'm using POP and am not interested in switching to IMAP. I've attached a screenshot of the smtp settings and the authentication drop-down. I've also attached the Application Basics and Mail and News Accounts sections from the thunderbird troubleshooting info.

TB 102.12.0 Win10 22H2 19045.2965

I have two accounts that doesn't use the account password on startup. On the 10 min interval checks it no longer asks for the password, just gets any messages. All of the accounts are pop3.

I deleted them in password manager thinking it would re-save them when entered - it doesn't. There is no checkbox to check to save the password.

Passwords for other accounts work fine.

How can this be resolved?

Thanks Dennis

Thunderbird has saved the password for IMAP on my email account, but not the password for SMTP, so I have to enter the password manually each time I send an email.

Is there any way I can save the password for SMTP as I am unable to find one in Thunderbird.

Thanks

I've used Thunderbird (TB) for years and have never been asked for a password until about two weeks ago. Tb is now contually requesting password but it won't accept or save them. I've uninstalled my TB program and reinstalled the latest, but the problem still persists. I've now got emails on the virginmedia server that I can't download to TB. I'm an 89 year old and am at my withs end. I use Windows 11, Tb and Virgin Media as my ISP. Please is ther some one out there who can solve this proble?

I want to connect one of my Gmail account using OAuth2 and I face a blank page after accessing the Google connection page and entering my email address. It only happens on this account.

I have no issues to connect other Gmail accounts, and I tested 4 of them. Is there a way to know where does the issue come from and/or how to solve this? I already applied everything advised in https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20, to no avail.

So, recently my keys expired, and I extended the expiry data via Kleopatra, a nice interface that comes with the GPG4Win suite - and I exported those keys out to the keys.openpgp.org keyservers. When I search for those keys at openpgp.org, they have the proper, updated expiry dates - and they show as that in Kleopatra - but when I see those keys (and all the exact same imported third-party public keys I've pulled into Kleopatra), they have the old expiry dates, and I cannot sign or encrypt emails. It's quite annoying.

What gives?

Also, what keyserver does Thunderbird use?!?

I used to have no problem accessing gmail until they stopped allowing less secure app access. Every since then whenever I tried to access my gmail accounts with Thunderbird I get the message "Authentication failure while connecting to server imap.gmail.com". I have done research and made sure I have all the correct settings regarding OAuth2 and cookies and whatever in both Gmail and Thunderbird. But I have never been able to get it to work.

Then suddenly out of the blue I get this login screen for Google that opens in a new Thunderbird window that I haven't seen before. I mean I hadn't even upgraded or restarted Thunderbird for a very long time and it's just been opened in the background working away. So who knows what happened to make that appear. In any case, after I logged into my Google account using that Thunderbird window, and went through the million security notifications from Google about it, I was actually able to access my Gmail account at last.

The trouble now is that I have several Gmail accounts. And I can only access one this way. The others still give me that authentication error. I have checked to make sure that all account settings are exactly the same, and they are.

What can I do to get my other Gmail accounts working in Thunderbird? Is there anyway I can trigger Thunderbird into giving me that Google login windows for my other accounts?

Hello: Last time before today when I sent email was 23Oct 21! What fixed it was setting the outgoing server settings to "Authentication method: Password transmitted insecurely,and Connection security: none. I got a pop-up asking for my password,and my email was sent normally. My reason for posting this is to ask if this outgoing server setting is safe to use. I haven't tried this solution before,as I am very security conscious. I am attaching a pic of the settings. Thanks!

A week ago Sky forced me to change my password for geoff.bellx@sky.com. I made the change successfully but when I start TB it asks for a password (as expected) but doesn't accept the new one, returning message: Sending of password for user geoff.bellx@sky.com did not succeed. Mail server pop.tools.sky.com responded: [SYS/TEMP] Server error - Please try again later.

I can access my messages using Sky's webmail, so the change has been applied. However the webmail offering is awful and I want TB back.

I have looked through many of your existing Qs and As but can't find any which help. Can you please advise a way forward, Thank you

Checking the servers and domains that are connected by ThunderBird was a horrifying experience:

incoming-telemetry.thunderbird.net aus.thunderbird.net thunderbird-settings.thunderbird.net live.thunderbird.net services.addons.thunderbird.net versioncheck-bg.addons.thunderbird.net versioncheck.addons.thunderbird.net

location.services.mozilla.com

Are you crazy?!? Totally?

I am using Mozilla products for PRIVACY and SECURITY !

I don't want to be collected for telemetry and location! And also for nothing else that is not ESSENTIAL for using the App!

1) Please explain for which reason any and all of the above servers get connected Esp. what is "aus" for and "live"? What does the "settings" host is used for? Why are there 2 "versioncheck" servers?

2) Please FIX this list by removing any and all statistic-collectors like for telemetry and locations! And also by removing other, non-essential hosts!

Thanks!

I have upgraded to the Microsoft 365 Business Professional email service which should allow me to continue with Thunderbird, now that basic authentication is no longer supported.

I have enabled Exchange settings. Also, POP/IMAP and SMTP are authorized in the MS 365 account, and those setting are correct in T-Bird. From within Thunderbird, a login screen for the MS 365 email account is generated when T-Bird attempts to log in to the server, but the log in just takes me to the server page in the browser.

This help article https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 advises that Thunderbird may need to be authorized. I followed the link, but was not able to make it work.

Given the following provided link, what is to be used for {tenant-id} ? https://login.microsoftonline.com/{tenant-id}/adminconsent?client_id=9e5f94bc-e8a4-4e73-b8be-63364c29d753

Any other advice? Thank you very much!

Hi,

I need help changing the expiration date of my gpg keys (TB 102.10).

I already extended the date on the command line (gpg --edit-keys), but Thunderbird does not recognize this change.

Maybe it has its own keystore - don't know. I try to change the key from Thunderbird's key manager. Unfortunately it tells, the key has "a complex structure" and cannot be changed. Yes, the key has subkeys. But what can I do now?

Thanks

Hi,

I would like to expand my existing pgp key to another email address which is an alias to my primary email address. I don't find any information about that anywhere; is it possible within thunderbird? If not, is it possible to do this on the command line without breaking thunderbird's pgp integration?

Thanks a lot, Piko

I have 5 accounts on Thunderbird. 2 are IMAP, which are working correctly. 3 are POP and have stopped working. I can access all 5 accounts on my android devices and on web browser, Currently.com/yahoo. When signing on I get the following messages.

login to server inbound.att.net with username xxx.att.net failed.

Sending of password for user xxx@att.net did not succeed. Mail server inbound.att.net responded [sys/temp] Server error - Please try again later I had to use Currently.com email client to correct/change passwords for these 3 accounts to work on Currently.com and android devices. I suspect the passwords got corrupted somehow. I have tried to delete account from Thunderbird and reinstall. Did not help. I have looked at all account settings and outgoing SMTP Server settings and all looks correct. The Outgoing Server name is the same as the default identity name for each account. Is there a setting in Thunderbird to clear password and accept the correct or a new password

Last week I changed my Yahoo mail password and updated Apple mail on my devices with no problem. On my iMac, running Monterey OS 12.6.5, I use the latest version of Thunderbird for email. However, it has not accepted the new password, which I enter in the popup window requesting it. (See screenshots) I have tried going into settings/privacy and security and changing it in saved passwords and I've tried deleted saved passwords. I have also entered the secure key. Nothing works. All my mail folders are there. I would really appreciate help on how to get Thunderbird to use my new Yahoo password. Thanks.

everything happens at once. phone and windows computer both died. I want to use IMAP to synchronize my gmail on my RHEL 9 machine, but can't connect with IMAP IMAP is enabled on my gmail, configuration found in Mozilla ISP database when I click done I get the yellow "JavaScript component does not have a method named:"verifyLogon" when calling method: [nsIMsgIncomingServer::verifyLogon] and below that [checking password with a dot moving back and forth. cannot proceed. I also have a lung issue and am on prednisone so my brain is mush. Don't know what all I've tried but it involved changing auth and clearing cookies and setting up with POP3 in the mean time. I'd rather not break anything else while I recover.. I didn't get a verification notice that I recognized in push, sms, or email. Please help. TIA Brian

Hello, I am stuck in an unsolvable loop. I recently upgraded from version 38 to 102.x. I can not set a primary password. I can not set any other passwords. I read several articles, reset my password, etc. Instructions can be difficult for me, unless explicit. I would appreciate help. TY. Vince

Primary password not set. Unable to change Primary Password.

I have TB, Windows 10 64x and I only use Firefox as browser. I keep all up to date.

I use several email accounts from different domains and mail service providers, and I digitally signed for two of them with PgP. Up to two months ago, I was doing so with no problem -with Enigmail originally, and then with the integrated system in TB.

About two months ago, I installed one official -Goverment- certificate in Firefox (not in TB) but -coincidence or not, but I wanted to mention it just in case.

A few days after one TB update, I was unable to sign any mail digitally, and since then I get the following message The configured key XXXXXXXXXXXXXXXXXXXXXXXX cannot be found on your keyring.

I erased previous keys and created/generated new ones, and I tagged them as personal keys, but it still does not work. I erased all of them again, set one of the email addresses as preferred account in TB, generated the new keys, and I still get the same problem.

Furthermore. When I generate a new key, if I try to refresh it in TB keymanager menu, it responds "We could not find any usable key with matching criteria", in spite that the key that has just been generated, still appears in the key manager.

Thus, I cannot encrypt or digitally sign any mails.

The Console shows the following:

GenericSendMessage FAILED: [Exception... "compose-send-message prevented" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: chrome://messenger/content/messengercompose/MsgComposeCommands.js :: CompleteGenericSendMessage :: line 5943" data: no] MsgComposeCommands.js:5995 [Exception... "compose-send-message prevented" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: chrome://messenger/content/messengercompose/MsgComposeCommands.js :: CompleteGenericSendMessage :: line 5943" data: no]

Any input will be more than welcome

Al