Thunderbird Community Forum

Hi,

When trying to implement the OAuth for a live.com account the Thunderbird system seemed to lose everything. There was no sign of any emails the view was as the image. The help page we used

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

There were no errors or information.

On going back to the conventional settings of using a password we got information that emails were arriving via app poppups etc but still the view we get is the same as in the picture. Nothing at all in the view.

We have uninstalled and reinstalled Thunderbird and are now on v 128

I recieved emails from Microsoft to update Authentication to Oauth as support for basic authentication will soon cease. Whilst I have not been experiencing any issues, after following the instructions, also provided here:

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202,

I now have an unusable Thunderbird client.

This is because I am having to keep authenticating my outlook accounts (I have about ~100 email accounts). They pop up one after the other for each account.

I believe I went through all the troubleshooting steps but to no joy.

I did notice however, when the "Enter your credentials....." pop up box appears and I go through the motions of authenticating my account and TB against my Microsoft account, the following entry appears under the Settings > Saved Passwords > Saved Logins > "Provider" column for that account:

oauth://login.microsoftonline.com (https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/POP.AccessAsUser.All https://outlook.office.com/SMTP.Send offline_access)

The credentials include a very long auto generated password starting similar to "M.C533_BAY.0.U.-........"

A couple of things to note now regarding the oauth entry:

1. It possibly does not always get created when re-authenticating 2. After quitting TB and then re-launching TB, it dissapears

So the solution would be to somehow ensure this entry is created and it sticks even after quitting TB, since for those accounts that include this I do not have get the "Enter your credentials....." pop up box.

Is this something TB can investigate?

I send a list of 13 people as a group. It is original content (from me), nothing is forwarded. When I hit the send button, the error message says the server detected spam and won't send. Occasionally, I get the same error message when sending to only one address. Any idea on how to fix? Thanks

Hello: There are four(4) different e-mail accounts on my Thunderbird and asking 'New Password' in the rectangular box popping up. I changed one of my passwords(main account) by accessing my provider(Xfinity). However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen. Also, there is NO Thunderbird when opening-up Thunderbird. Just 'octopus' figure I can see. How to access my e-mail(one of my accounts...main account)? Thanks a help in advance.

Hello: There is no account on Thunderbird after password glich. I did twice 'install' Thunderbird in hope I can get Thunderbird back to its life, however there is no account, ..... @comcast on Thunderbird. Only I can see is 'address book,' etc which I do not need. I want to e-mail on my main account, ....@comcast.net. Prior to this happened. there are four e-mail accounts on the left side pane, but there is none showing up. Thanks for any help in advance.

The second line (under the sender) of my inbox items is sometimes highlighted blue (preferable) but not always. How do I set them all to blue? The all black entries are more difficult to read.

This AM opened to 115.12.2 - completely different to what on yesterday. I am asked to configure an account with TB. I use my old email address and password. This works but now about a third of my sub boxes containing saved emails are missing. The ones that show up have no messages in them.

After clicking back and forth on the various options I note a line at the bottom of the page saying that emails are being downloaded to the various existing boxes. Eventually they have mail in them BUT only old mail to about 2019.

The questions are - where are the missing boxes/folders and why only some of the mail in the others?

I know where my profile info is on the hard drive. In 115 where do I read the name of the profile file it is using?

Thanks for any help.

Ernie

My troubles began after receiving this email from Microsoft: “Update your sign-in technology before September 16th, 2024 to maintain email access.” MS insisted on a new password authentication – Oauth2. I checked my settings on my Thunderbird accounts and the drop-down lists didn’t show OAuth2 as an option. Then when I tried to send or receive emails I got messages saying that the authentication I used was not supported. I tried every option available in the lists and got the same rejection. (NOT OAuth2) After enabling multi-factor authentication I got these messages from MS: permissions: “Thunderbird will be able to read, update, create, and delete email in your mailbox. Does not include permission to send mail.” “Thunderbird will be able to send email on your behalf from your mailbox.” Thunderbird will be able to read, update, create, and delete email in your mailbox. Does not include permission to send mail. (???)

Then I somehow I let my guard down and ended up accepting a “Primary Password” for Thunderbird (which I didn’t save) and I’ve read multiple websites with ways to reset my PP but in order to reset the password that I don’t have, I am required to enter it anyway. (??) I tried using a command prompt according to a Mozilla help site but that didn’t work either.

The message from MS that TB would be able to function might be so if I could only log into TB, but I don’t have a PP. I can get to my emails online from the MSN and Earthlink servers but not via TB.

This has been going on for the better part of a week. I have been unable to send or receive emails on my MSN account or my EarthLink account. Yes, I seem to have dug a hole for myself. Can someone please pull me out? Maybe I’ll just buy some stamps and an abacus.

Thanks for whatever help is out there,

I’m running Win 10 and Thunderbird: 115.12.2 (64-bit)

Every time I launch Thunderbird I get a request to enter my PW for my Outlook365.com account. Upon entering the correct PW (I verified the PW by loging into my Outlook365 account) I get the responce that the Login Failed.

This issue never ends...

What is happening here? Frankly, I think your app is faulty...although I can get around this nuisance but I'm just about ready to remove Thunderbird permenantely.

Hi, for some time now (around a month), after a couple of days using Thunderbird, I can not load new messages, can not send new messages, and it basically is nonfunctional. The blue bar down right shows an active process that never ends (for example, "sending message"). All menus and software as a whole are still operating, and there is no crash on hang, but every attempt to load my emails or send data ends with endless waiting (no errors whatsoever). When I try to exit the application, it closes down, but a process is listed in Task Manager. When I kill the process manually and try to start the software again, nothing starts (a new process appears in the task manager), but the software never opens a window or something. Only a full computer restart helps, and everything works again for 1-2 days. I have disabled all extensions and tried even troubleshoot mode. No crash reports...

I can't get into my email because I get an error message saying the password is wrong. I have tried using password reset but the system sends a link to the email I can't get into. Same thing happens when I try to go through webmail. WHAT AM I SUPPOSED TO DO NOW??!?

Thunderbird (Windows) shows option to sort mail by size, but it is greyed out so unable to sort this way. PFA image.

Can anyone explain how to make this work?

Thunderbird Info: Version 115.12.2 (64-bit)

Mail Server Info: (Gmail) Server Type: IMAP Mail Server Server Name: imap.gmail.com | Port: 993 Outgoing Server (SMTP): Google Mail - smtp.gmail.com (Default)

Synchoronisation and Storage settings: attached as image.

OS Info: Edition Windows 10 Home Single Language Version 22H2 Installed on ‎24-‎02-‎2021 OS build 19045.4651 Experience Windows Feature Experience Pack 1000.19060.1000.0

P.S. the purpose is to delete messages occupying the mailbox unnecessarily by going through them in the order of decreasing size. If there is another way to do this, that should also be fine.

I am having trouble signing into my email account. I have tried resetting password and it will not recognize anything I am putting in. It will not accept what I have set up.

Please help.

Since I cannot get into my email, please send reply to my phone text @[edited phone# from public community forum]

TB is taking up 11GB on my disk. I want to keep everything on the server (IMAP), but restrict what is synced locally. In settings, I've reduced the sync period from Forever down to 400 days. So now, how do I clear off from my laptop the messages over 400 days old, which still keeping them on the server? Quite a few other posts refer to this, but I can't find one that's really clear.

Many thanks.