Firefox Community Forum

I tried the troubleshooting mode, which turns off all the add-ons. Despite that, my Firefox still lags. For example, when I click on a new tab, it takes a couple of seconds to open. When I am typing, it takes a few seconds every now and then to catch up. Additionally, when I am scrolling, it will be unresponsive for a couple of seconds before jumping to where I supposedly scrolled to. I am using Mint Linux Firefox 128.0.3. Processor: 13th Gen Intel© Core™ i7-13700HX × 16. Graphics:

 Device-1: Intel driver: i915 v: kernel
 Device-2: NVIDIA driver: nvidia v: 550.90.07
 Device-3: Cheng Uei Precision Industry (Foxlink) HP Wide Vision HD Camera
   type: USB driver: uvcvideo
 Display: x11 server: X.Org v: 1.21.1.4 driver: X:
   loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa gpu: i915
   resolution: 3424x1926~240Hz
 OpenGL: renderer: Mesa Intel UHD Graphics (ADL-S GT1)
   v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2

Hey mozilla, One of your user scammed me yesterday afternoon after hacked my telegram and withdraw my all crypto funds with the access of your mozilla browser .pls track and search the issue . Amd message me back if you need data .i will provide all the details .the location was shown in germany ..please please resolve it I’m in big loss and i hope you are helping me bring my money back .

Certain downloads will cause firefox to fail downloading then get stuck writing the file to disk and cause the OS(file explorer) to crash. While this is happening trying to close firefox will cause the os and firefox to crash. trying to open firefox settings will cause firefox to crash.Trying to restart wont do anything since the os(win10) seams to wait for writes to disk to finish before shutting down. I tried to download something overnight and woke up to this issue so it will never finish downloading/writing the file to disk. Only fix is to hard shutdown(hold power button) then delete the file and parts file before lauching firefox and cancelling the download imediately when it tries to download it again. While this is happening the disk its trying to write the file to will show 100% usage and 0 read and write speed. I doubt this is a firefox issue and probably something on my end but any workarounds or insight into how firefox writes files to disk will help me figure out whats wrong. sorry about the scuffed image but I cant save a screenshot while this is happening.

Hi. For the past few months I have been unable to play samples from the Audible website in Firefox on my android phone. When I click the word "Sample" Audible opens up a new tab with their Web player and I always get an error message that is just a rectangular box with an exclamation mark inside a triangle on the left side of the box. (Screenshot attached.) There are no words inside the box and the only option is to close the tab. Since there is no actual message I'm not sure what the problem is.

Playing samples used to work fine when you could play them within their web page before Audible changed its system. I seem to be able to play samples on Audible's Web player in Chrome, but would prefer to keep Firefox as my default browser. I have tried deleting all history, cookies and cache; closing and reopening Firefox; turning phone off and starting again after an hour. I've also tried enabling autoplay, but that made no difference. I was thinking that the issue may be with my other settings within Firefox, but I can't tell. Any help you can provide would be great. Thank you!

For 2 days now I have a big problem! Firefox froze, and I ended up closing it with the programme manager. When I wanted to reopen I got this: Firefox est déjà en cours d’exécution mais ne répond pas. L’ancien processus Firefox doit être arrêté pour pouvoir ouvrir une nouvelle fenêtre. BUT - it refuses to close when I click on "close" (fermer).

I tried the programme manager - but Firefox isn't shown as being open.

I've made a back up of my profile. I can't delete parent.block ... I'm told "Firefox is running already" and I must close it. Every troubleshooting step comes to the same barrier to completing it! Almost all guide one from an open Firefox page - and I can't open Firefox! I can't "uninstall" for the same reason!

All my passwords are in Firefox - and I can't import them to Chrome without closing Firefox completely! I'm going mad - urgent need to access my passwords!

I haven't loggued in to my matrix account in a long time. I didn't remember which way i used, so i used my email adress, which created a new account. Trying to log out and in again didn't showed me the other options such as login with mozilla (sso), so i deleted that new account (@sebbu2:mozilla.org). Meanwhile, I'm not sure i even am loggued out properly, since i get the same message when i try the original account (@sebbu:mozilla.org) that used mozilla sso.

Ever since the last update, I can't even use the home button anymore, as every time I click on it which I set as google's main search page, all it does is keep refreshing the current page I'm on, instead of redirecting to the page set on the home button, I have to rapidly click the home button around 30 times before it actually shows the google search page. I have tried everything short of completely reformatting the PC re-installing windows, and re-installing Firefox, I have even used Revouninstaller to completely remove Firefox and all files associated with it, and re-installed a clean version from the Mozilla site, dragged the home button to the tool bar, set the home button to google.com, and also set the opening page to google, then closed Firefox, waited around 30s, then started it up again, which did load up google's home page, then I went to youtube, played around there for a little while, then I clicked the home button, and yep, just as I suspected, it refresh the youtube page, I clicked it again, and yet again it refreshed the yourtube page, so I rapidly kept clicking the home button, until eventually the google home page appeared.

dom.push.userAgentID 9222cf81d084464d9818890b2d9facde is what i get when i select show only modified preferences. Also my About This Mac says my OS is 13.6.7 and as you can see listed below it says 10.15. something strange is going on and has been for a long time. I deserve my privacy just like everyone else! I have no idea what this could be. Any help would be great. Thanks, Gino

My Laptop I only use once in a while because I am mostly at my desktop. When I didn't use the laptop for some time, I am logged out of ALL websites. Google, Facebook, Twitter, Instagram, Reddit, eBay, Amazon, several smaller sites EVERYWHERE. It's like I am on a new install.

How do I stop that behavior? It's certainly not an issue of the websites because I am logged out consistently everywhere. Why is Firefox deleting the cookies even if they are infinite?

My laptop is secured, it has strong passwords and an encrypted harddisk.

My Firefox is very slow compared to other browsers I use. Chrome for example. It takes much longer to load a web page, especially my home page compared to Chrome. What could be causing the long wait time to load web pages? Can someone help? Thank you.

I was wonder when the next browser update may be come as I would like to watch YouTube on Firefox again. As it has been over a month since the last update that made it so YouTube doesn't load the video anymore. (I have tried every suggestion online to correct this and nothing)

Whenever I click my mouse somewhere blank on a webpage firefox will always select some text/image despite being nowhere close to it. This does not happen to me on chrome.

Hi, I get a message "No video with supported format and MIME type" when I try to watch movies on my website : https://www.spiriferminerals.com/product,25270,produkt.html The same movie works on Chrome but not on Firefox. Can you help ? Thanks ! Joanna

When opening Firefox, the window shows a white screen indefinitely, and the cursor shows loading whenever it is held above it. During this period, the desktop and taskbar of my computer freeze completely. There are no reactions to hovering my mouse over taskbar icons, clicking anywhere results in a loading cursor, and other windows are no longer usable either. This carries over through multiple desktops and monitor extensions. This is resolved with a couple presses of the Windows key on my keyboard, which after a couple of seconds, turns the entire screen black apart from the Firefox window and reloads the desktop and taskbar. Doing this makes them usable again, but when attempting to close, click and drag, or manage tabs on the window, all tabs on the window freeze, as well as the desktop and taskbar once again. This can be resolved with the Windows key just as before, but it is disruptive to general computer workflow. What's more, certain other application windows open on the screen, including the file explorer, will close between refreshes, making work with multiple windows more difficult.

I am running Firefox 128.0.3 (64 bit) on a Windows 11 computer. This issue began yesterday (August 2, 2024), but it supposedly fixed itself that afternoon and came back this morning. I run Firefox with automatic updates, so I am unsure if this correlates with a software update. Removing the add-ons I used did not resolve the issue, and I use three extensions that were downloaded months ago with zero detrimental effects. I have data for bookmarks and favorites transferred from my Google Chrome browser, which I've dropped in favor of Firefox roughly 6 months ago with no issues.

I have already tried Mozilla's recommended troubleshooting methods in order to resolve this issue permanently. I have restarted my computer multiple times. I cleared my browser history, cookies, and data, uninstalled and re-installed Firefox, and refreshed Firefox from the troubleshooting information page. All to no effect.

Lately I am unable to log on to pay bills on Firefox with error message that my user name or password isn't recognized, but I can easily log in on a different browser, like Google. I am NOT using a VPN! It doesn't do it for every credit card, maybe 3 out of 5. I have not changed any settings, and this started about 2 months ago. HELP!