Firefox Support Forum

I just got this new computer and want to transfer my FireFox bookmarks and history to it. I cannot access my old account because I do not have access to that email anymore, and you require me to get a code sent to that email to log in. That is still on my old computer that was originally running Windows 8, and has been deteriorating ever since Microsoft jammed Windows 10 down it's throat.

I might still be able to export the bookmarks if there is some way to do that.

The best way would be if I could access to that old account without needing to access bonin006@umn.edu my current email is wayne@nano-dyne.com

Please see if there is a way to help me.

Thanks, Wayne Bonin

hi, all of a sudden today, my files i am saving on my Canva are downloading to zipped files - they were fine and now, zipped . What have I clicked fo make this happen and how can I go back to the way it was please I have tried everything in settings on all sorts of pages and can't see what I have done it was fine earlier so I have done it I suspect can you please talk me through it step by step as I am not too good at following tech instructions from people who know what they are walking about thank you :-)

After downloading an update, the only thing that I can click that works is the Firefox button. Once in Firefox, when I click anything, the window appears for a millisecond and disappears. So I can go nowhere.

I am communicating using my iPhone, not the computer with the problem.

For a long time I've used Firefox on Linux with multiple instances each with their own profile folder. Today when I try to run these instances with separate profile folders I get the following error:

> Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile.

Profiles are created like this:

firefox --new-instance --createprofile "PROFILENAME ~/.firefox-PROFILENAME"

They are run like this:

firefox --new-instance --profile "~/.firefox-PROFILENAME"

It seems something has broken with the instance isolation as this is now throwing an error. Additionally I run "createprofile" it doesn't seem to actually create the folder.

firefox setup 127.0.2.exe offline installer fails with message about "extraction failed" and popup "file is corrupt".

Windows explorer shows file properties and a signature for mozilla.

Is there a way to manually unpack the .exe? Someplace that issues are logged with more data (which file is corrupt?) There is a progress bar that flashes by part way, then a popup window with the file corrupt message.

(Trying to update to hopefully get rid of some crashes.)

Is there a hash for that .exe I could check?

I Have Had It Installed On Microsoft Edge For About A Year With No Problems. I Had It Installed For About 3 Months On Firefox Then I Needed To Install It Again & I Get The Above Messages. Why Is It Doing This? There Hasn't Been Any Harm Done To My Computer. Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.

I am on ESR on my older Mac running OS10.12.16, in order to operate Quicken 2007. However I also use a newer Mac, running OS 14.5. When I transferred my data to the newer Mac, Firefox stayed at the ESR version. Can i run a newer version of Firefox on one mac and still operate the older Mac on the ESR version? If so, how so?

Firefox 115.12 esr installed on Mac OS Sierra 10.12 on previous older MacPro computer will not update to new Firefox 127 on Mac OS 14.5 on new MacPro computer. Though I downloaded Firefox 127, the about Firefox still says 115.12.0esr (64-bit), Hence, still running 115.12 esr on new computer. How to update to Firefox 127 and keep all passwords, bookmarks, settings, data? Thanks for your help.

All of a sudden, I can't download any attachments, no matter what file type it is. I've reset Firefox to it's default, restarted, everything suggested. I don't have the first clue as to what this is.

For a week or better I have been unable to download anything through my Firefox browser, I have refreshed and uninstalled Firefox (I had to reinstall through another browser) in an attempt to fix this issue to no avail. I cannot download from verified sites, nor am I able to download Firefox's own extensions or themes (when I attempt I get an error telling me to check my connection, screenshot included).

I would like to be able to use Firefox normally again, with the ability to download files and install my extensions restored.

I am a web dev and have a user download link to an excel xlsx file. On my own system it downloads fine in Chrome but in firefox ot displays the raw contents. Is this a FF setting?

I want help to recover bookmarks and password saved on my Firefox browser.

There was a issue with my Windows 11, due to which I was not able to boot on to Windows, hence I don't have the option to export the profile etc. Due to this the only option for me was to copy all the data on C drive through cmd prompt. After having taken all data back, I have reinstalled windows and firefox.

I did some search on the internet to locate the profile files so that I can get back my bookmarks and passwords. However I am unable to locate the same.

Request some guidance and help on this.

thanks Nitin

I was trying to download ledger live from an official site when I noticed Firefox had twice tried and failed to download an old version of the tor browser I downloaded a long time ago.

A few hours before this happened my pc froze for a minute.

I'm not sure if I have malware on my device or if this is Firefox acting up. My antivirus scan shows nothing.

I transferred by Firefox bookmarks from my old computer to my new Windows 11 computer. I think they transferred fine. But to access them, I have to click on Bookmarks and then go down to Manage bookmarks and click on it. Then I see them on the page that has all the Import and Backup access on it. How do I get them to appear in the side panel as a list like they did on my old computer?

Firefox stopped launching from the desktop. After reinstalling the new 127 both once with the 64bit, windows 10, English. The with the 32 bit version as well with the same configurations.

The problem is that the browser will not launch from the install finish window or the short cut icon. I can start Firefox from the Search window > Firefox > run as administrator. Firefox will start up but will not google search and the settings button will not function. I have installed Google Chrome and am sending this message through them. I don't want to use Google for all the reason for privacy that you already know. HOW can I get Firefox back ? Thank you for any and all help you can offer. My Best Regards, Doc'

I had the situation maybe a year ago. I use the Firefox profile manager.

I just updated to 127.02, and now not I'm getting this because for whatever reason, since the update, I am somehow on the beta channel, but only with this profile. I just opened two other profiles, and neither is on the beta channel, although i don't know what "Firefox is being updated by another instance" means.

I don't know if it's just a coincidence, but I'm also just noticing that a number of my addons settings have reverted to default.