Firefox Support Forum

Just like title says, there's no download panel when opening a youtube video in a new tab. If i open it in the same tab, it'll show the download panel. How can i fix this?

When trying to load a PFX certificate into the latest version of Firefox on a new Windows 11 computer, the certificate will load just fine but Firefox will not offer prompts for things such as mark the key as exportable or enable strong private key protection. Tried the certificates in chrome and they work just fine.

This causes strong private key protection to be enabled by default and Firefox prompts for the security certificate as it loads each stage of the login screen. You have to select the certificate at least six times before you can get to a screen where you can enter your password for the site, and then you constantly have to select the certificate for every function of the web site thereafter.

Any work around for this?

This is getting frustrating beyond belief. Buying things online is one the the basic activities anyone does using a browser these days, yet I am increasingly finding myself unable to do so.

It's a particular concern because, like many others, I am disabled and depend on the internet for the delivery of essential goods and services.

This problem for me began a few years ago with the Cashflows payment service that many retailers use. The card details entry page would never load up and consequently no payment could be attempted, nevermind passing through the security checks after this. Earlier this year or so, Firefox updated itself and seemingly fixed the problem.

Today, I again have problems with Firefox and Cashflows-enabled websites. I also have problems with VivaWallet-enabled sites now too, and one other that I presently forget the name of. Possibly also Apple's website, but I'm not too sure about this. Taking the browser right down to base settings with no extensions etc, a fresh clean install even, does nothing to resolve it.

The workaround seems to be use a Chrome-based browser instead, undermining the privacy and security advantages of Firefox, although this doesn't always work in all cases. I also find this less accessible as a disabled user, not that Firefox doesn't still have a long way to go towards accessibility - it certainly does, especially since it dispensed with the Nuance extension for Dragon.

Is Firefox intending to shoot itself in the proverbial foot? Because I don't think it will have much of a future if it can't at least get this bit right, for all the security and privacy advantages it cares to boast about.

It's an infuriating and distressing issue. As I encounter more payment issues, I begin to wonder how much more my world could close in on me. Imagine if all the other browsers started behaving this way too? It's a scary thought.

Please, Firefox, make this issue the priority it deserves to be. You can have all the security and privacy bells you like, but a browser that is otherwise dysfunctional is no good to anyone.

I've added https://x.com as an exception site but it is still blocked.

This is outright censorship which is something fascists do.

Tell me how to fix your browser so I may access x.com again or I stop using Firefox forever.

Hi there! After a short elektricity blackout my PC was rebooted and I lost functionality of shortcuts on Mozilla default home page, turning on or off this shortcuts leads nowhere and just move search bar.

Problem: Persistent 150 KB of Cached Web Content For several years, I have gone to “Settings” / “Privacy & Security” / “Cookies and Site Data,” clicked the Clear Data…” button, checked both “Cookies and Site Data,” and “Cached Web Content,” and clicked “Clear”, and consistently gotten BOTH “Cookies and Site Data,” and “Cached Web Content” down to “0” zero. Recently, I have been unable to “Cached Web Content” to go below “150 KB of disk space.”

         I have NOTHING listed in “Manage Cookies and Site Data” or “Exceptions -- Cookies and Site Data.”
         I have tried reinstalling, but the problem has persisted.
         On the assumption that this is malware problem, I have continued to use Mozzella VPN, but stopped using the program for browsing, etc.  Should I stop using it altogether until the problem is fixed?
         Can you tell me how to get rid of the last “150 KB” of “Cached Web Content”?

My New Tab page has four rows of shortcut tiles, 8 to each row. Total= 32 tiles. I accidentally "dismissed" one tile and now the page has only 31 tiles. I can find no way to restore the setting for 32 tiles. I looked in the "about:config" file but cannot figure it out. Kindly help. Thank you.

firefox setup 127.0.2.exe offline installer fails with message about "extraction failed" and popup "file is corrupt".

Windows explorer shows file properties and a signature for mozilla.

Is there a way to manually unpack the .exe? Someplace that issues are logged with more data (which file is corrupt?) There is a progress bar that flashes by part way, then a popup window with the file corrupt message.

(Trying to update to hopefully get rid of some crashes.)

Is there a hash for that .exe I could check?

Hello, Since yesterday, the Firefox web browser crashes systematically. This has happened well over a dozen times. I've tried multiple step-by-step solutions: deactivating extensions, troubleshooting mode, repairing firefox, uninstalling and installing Firefox, trying several versions of Firefox (Quantum, ESR, Nightly), downgrading to an earlier version, uninstalling and completely cleaning Mozilla folders on AppData, deactivating graphics/hardware acceleration...

At one point, Firefox was crashing after ten seconds of watching a video on Youtube or another platform. After reinstallation, video playback no longer causes the browser to crash, but closing a tab does.

I am currently using Mozilla ESR 115.12.0. After reinstalling, I lost all the reports I sent. Nevertheless, I was able to reproduce the crash to give you the ID: [https://crash-stats.mozilla.org/repor.../a2d0f5de-d03f-450b-88f8-a8fdc0240705] Another crash report : [https://crash-stats.mozilla.org/repor.../71c602f6-c682-4158-9880-24d6a0240705]

According to the crash table, the reason for the crash is as follows: EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_GUARD_ICALL_CHECK_FAILURE This reason appears on all crashes.

Thank you.

When I try to access an http:// site, the link is upgraded to https:// regardless of this setting.

This broke after a recent update to the browser. I cannot specifically say which upgrade, but it worked a month ago, now it doesn't anymore.

It may be worth noting that this broke in Brave (based on Chromium) at the same time.

Hi having a problem with viewing my web site images on any products where the images lay out DO NOT display correctly , and place themselves one below the other as opposed to side by side.

This means that we have to scroll for a long while to be able to get to the descriptions

We have tried to many things, but no luck

Can someone provide some advise

Thank you

Hi. i ran into a broken problem. sometimes when i bootup my pc and start the firefox, My windows crashes immediately. what shuld i do and how i can send the firefox log files to mozilla team?

Switching to Protected Browser... COULDN'T LOAD XPCOM.!! it stopped a month ago and yet to get an answer , from you guys. It seems no one want to answer or try to find the error issue. Uninstall firefox and reinstall!!! No by doing that you will lose all of your data thats attached to firefox anywhere from you bookmark to user names and so on, Thas not a good solution AT ALL!!

Settings > Home > New Windows and Tabs > Homepage and new windows

This setting got reset on me last night. Using 127.0.2.

So, I set it to custom, add in a URL, close the settings, re-open the settings and see it is set.

I close my non-pinned tabs and then close the browser.

Upon opening the browser, I am greeted with an empty tab and the Setting has reverted to "Blank Page".

In an earlier version I set it up so that opening a tab opened about:blank and the title was blank via a simple Greasemonkey script:

// ==UserScript== // @name blank // @grant none // @include about:blank // ==/UserScript==

document.title = "\u2800";

Now not only did Firefox restrict what could be set on opening a blank tab, (which required me to install an add-on), the Greasemonkey script doesn't work on about:blank anymore.

Hi!

I've been having consistent trouble getting firefox to save my passwords. I'm signed in, have all the password-managing options enabled, and I import my passwords from chrome (which I've wanted to stop using) but my saved passwords tab is always empty. The next time I use firefox and I'm logged out, it's all wiped clean. When I try to synchronize my settings and passwords after importing again, nothing happens when I click Synchronize.

I've restarted the browser many times, opened it in Troubleshoot Mode (here I was able to import, save my passwords and synchronize just fine), went on to disable all my extensions one by one, themes, and hardware acceleration, but when I opened the browser normally, the problem persisted. I don't know what to do at this point!

I'd appreciate some help, thank you.

I know I can set Firefox to offline mode by pressing Alt on my keyboard and choosing "Work Offline" from the file menu. However, the browser doesn't actually seem to show me cached versions of sites after I do this. Instead, every site — even sites I visited literal moments before switching to Offline mode — shows me the same "Firefox is currently in offline mode and can’t browse the Web" message, and invites me to "Try Again" to go online. But I don't want to go online. I want to see the version of the site that, I hope, at least if Firefox behaves as I'd expect it to be have, is already saved in my computer's cache. How can I achieve this?