Firefox Community Forum

My Apple desktop has been compromised by malware on my Firefox browser. HELP! Do I need to erase the history? Please respond asap: [edited] on 7.20.24 Thank you, Kat Franck

Got a new computer. Exported and imported bookmarks. However, that did not copy over my bookmark bar. Is there a way to get it to copy or do I have to recreate it?

It won't save open tabs when I close Firefox. Each time I have to go to: Setting>>History>>Recently closed windows. In General settings it's ticked Open previous windows and tabs. I already tried to turn off all extensions.

Kroger web site will not open with fire fox but will open with google chrome. It is my survey site http: not https. I have this setting under privacy and settings. HTTPS-Only Mode ( don't enable HTTPS -only mode -checked) HTTPS provides a secure, encrypted connection between Firefox and the websites you visit. Most websites support HTTPS, and if HTTPS-Only Mode is enabled, then Firefox will upgrade all connections to HTTPS. Learn more Enable HTTPS-Only Mode in all windows Enable HTTPS-Only Mode in private windows only Don’t enable HTTPS-Only Mode ( I use win 11. )

For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unable to play video on other platforms such as Vimeo, Pinterest and other streaming sites. Sites return errors such as 'Player is unable to play video at this time' or error code 102630. I have refreshed my cache and reinstalled Firefox and neither have resolved the issue. Notably, this issue does not occur on other browsers such as Chrome or Microsoft Edge. As far as I know my drivers are up to date and the Windows Media Feature Pack is installed, although it shouldn't be an issue seeing as sites work on other browsers. The issue also persists in troubleshooting mode. I've gone through the console and included images of some interesting errors that might be of use, although I don't have the technical knowledge to know what they mean. Please inform me if there is any other information I can provide that would help. Thank you!

Hi! I seem to be having an issue with my browser. Every now and then, blue squares will partially or completely replace the icons on my toolbar an search bar, and disappear on its own after a while.

For reference, I currently have several tabs open (13) on a split screen, but only the icons on de left window are affected by this. This started happening this month, prior to this I was able to have multiple tabs open on a split screen without issue.

I'll attach 2 images so you can see what I mean.

I appreciate any advice I get to fix this.

Hello,

I have the Problem if I start Firefox or open a new Firefox Window. The Chroniks are open at the left side. How can I change it that the Chroniks are not open if I start Firefox or open a new Firefox Window?

I noticed that websites in my main firefox profile began showing the time in UTC rather than following my timezone.

privacy.resistFingerprinting and privacy.resistFingerprinting.testing.setTZtoUTC are set to false

Other profiles follow my timezone, so I would imagine that this has something to do directly with my current firefox profile.

Thank you

Recently, I am being blocked from watching You Tube videos. There's a message saying that I have an ad-blocker. The message flashes on the screen and disappears almost immediately, so I am unable to read the details of the message. Then I went to another website and I received a similar message. This time, the message stayed on the screen, and I was able to read it all. It said that I have to go to my "extension bar" and disable the ad blocker. What is an extension bar, and does this have something to do with Mozilla Firefox? Firefox recently had an update, so I am wondering if they are related.

I have used Firefox since it was Netscape, with an ad blocker if one was available. With version 128 I am seeing many, many, many ads where I used to see almost none. I have blocked popups but that's not as much help as you'd hope. I cannot find anythng like AdBlock+ or U Block. Are these no longer available? No longer recommended? I can tell you that they are sure still needed. Thanks.

Why on God's green Earth is there a widget by default that has access to my location? I understand that it's just for weather but it is seriously unacceptable that a browser that claims to care so much about privacy plasters my location on my screen for all to see when I open a new tab. Seriously, who thought this was a good idea and how can I turn it off?

I still have not had any improvement with tab crashes especially on sites containing videos. Lately, every time i go on Facebook and play a video reel, i stop the video and before i can return to my home page, the tab crashes. This browser has gotten worse rather than improving.

How do I add an existing 2nd email account to the Firefox Bookmarks. It keeps reverting to the my family account when I try to add a link to open an existing second email address

I work at a university. More and more, when ever I need to log into a webpage for work, I am getting a

Bad Request

Your browser sent a request that this server could not understand.

Google Chrome works just fine. This is getting REALLY frustrating

Full reinstall with all folder deletion didn't help, other PC user can use Firefox just fine. Any ideas? Crash information:

Accessibility: Active AccessibilityClient: wtc.exe|10.18.0.4883 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x9710 AdapterDriverVersion: 8.970.100.9001 AdapterSubsysID: 3047103c AdapterVendorID: 0x1002 Add-ons: %7B7809d936-7f77-4373-93cd-8cfac159d738%7D:1.1.7,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:128.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 11567099904 AvailablePhysicalMemory: 7040995328 AvailableVirtualMemory: 138522595102720 BackgroundTaskMode: 0 BuildID: 20240704121409 CPUMicrocodeVersion: 0x10000db ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1721384356 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 GraphicsCriticalError: |[0]GP+[GFX1-]: DoesRecreatingCreateTexture2DFail (t=13.5433) |[1]GP+[GFX1-]: Failed to get D3D11VideoDevice: 0x80004002 (t=13.5433) |[2][GFX1-]: Handling webrender error 5 (t=13.5433) HeadlessMode: 0 InstallTime: 1721384227 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["CryptoWinRT.dll","ktmw32.dll","explorerframe.dll","wscapi.dll","dataexchange.dll","linkinfo.dll","twinapi.dll","oleacc.dll","OneCoreCommonProxyStub.dll","Windows.ApplicationModel.dll","Windows.Security.Integrity.dll","ondemandconnroutehelper.dll","wininet.dll","Windows.Globalization.dll","winmm.dll","OneCoreUAPCommonProxyStub.dll","directmanipulation.dll","secur32.dll","BCP47mrm.dll","ColorAdapterClient.dll","mscms.dll","InputHost.dll","textinputframework.dll","WindowManagementAPI.dll","Windows.UI.dll","DWrite.dll","avrt.dll","Bcp47Langs.dll","wsock32.dll","urlmon.dll","NapiNSP.dll","pnrpnsp.dll","wshbth.dll","winrnr.dll","iertutil.dll","dbgcore.dll","dbghelp.dll","npmproxy.dll","twinapi.appcore.dll","winhttp.dll","MMDevAPI.dll","AudioSes.dll","rasadhlp.dll","d3d11.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","Windows.UI.Immersive.dll","WinTypes.dll","propsys.dll","wtsapi32.dll","FWPUCLNT.DLL","version.dll","dcomp.dll","winnsi.dll","netprofm.dll","CoreUIComponents.dll","CoreMessaging.dll","nlaapi.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","srvcli.dll","ntmarta.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","mswsock.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","winsta.dll","sxs.dll","umpdc.dll","powrprof.dll","userenv.dll","sspicli.dll","profapi.dll","bcryptPrimitives.dll","msvcp_win.dll","KERNELBASE.dll","win32u.dll","crypt32.dll","gdi32full.dll","ucrtbase.dll","bcrypt.dll","wintrust.dll","cfgmgr32.dll","shlwapi.dll","clbcatq.dll","advapi32.dll","nsi.dll","msctf.dll","msvcrt.dll","oleaut32.dll","imm32.dll","rpcrt4.dll","setupapi.dll","sechost.dll","combase.dll","gdi32.dll","SHCore.dll","ws2_32.dll","shell32.dll","user32.dll","kernel32.dll","psapi.dll","ole32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Sophos Limited":["hmpalert.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 25 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1721384353 SubmittedFrom: Client SystemMemoryUsePercentage: 42 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240704121409","version":"128.0","vendor":"Mozilla","displayVersion":"128.0","platformVersion":"128.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":11775,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":4529},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"typ {code}e":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"ATI Radeon HD 4200","vendorID":"0x1002","deviceID":"0x9710","subsysID":"3047103c","RAM":368,"driver":"aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64","driverVendor":null,"driverVersion":"8.970.100.9001","driverDate":"1-13-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Sophos Intercept X"],"antispyware":null,"firewall":["Sophos Intercept X","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","ru-RU","lv-LV"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"LV","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1721384264,"media.gmp-widevinecdm.lastInstallStart":1721384264,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":7,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19923,"firstUseDate":19923},"addons":{"activeAddons":{"{7809d936-7f77-4373-93cd-8cfac159d738}":{"version":"1.1.7","scope":1,"type":"extension","updateDay":19923,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"128.3.0","scope":1,"type":"extension","updateDay":19908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"long-term-holdback-2024-h2-velocity-desktop":{"branch":"holdback","type":"nimbus-nimbus"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"}}} TelemetrySessionId: 023a3cfa-30a9-40c4-8251-662f38acacf0 Throttleable: 1 TotalPageFile: 16910790656 TotalPhysicalMemory: 12347387904 TotalVirtualMemory: 140737488224256 UptimeTS: 37.61326 Vendor: Mozilla Version: 128.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.{code}