Firefox Community Forum

2x in the last 4 days my Lycos/Mailcity email account will not function. However when I switch to a different browser it works fine. I receive the red triangle with a white exclamation point. Can you help me fix it please? Renee Harvey Email hidden for privacy reasons

When I try to login in to websites (example Calm Radio) the Submit or Log In type of buttons don't activate. It does not hang or go into a spinning loop, no blank screen, etc. Just acts like there is no followup action to execute. The same buttons work on Edge or Chrome on the same computer. I have attached a screenshot as an example.

I'm having an issue with signing into my.elementor account using Firefox. I'm using the latest version of Firefox on Windows 11. There are no errors occurring from Firefox or anywhere else. I can sign in to my elementor account with other browsers (Chrome and Edge) no problem.

This started with the last couple of updates to Firefox. I've never had issues like this before with Firefox.

When I go to the elementor website and click on Sign In, the sign in page comes up. I normally click on the Sign in with Google. Then the Google popup shows then goes away in about 2 seconds and I am not signed into elementor. No errors at all.

Just wondering if anyone else has had this issue or can point me in the right direction to troubleshoot.

Elementor works fine when I'm building my website using Firefox.

Thank you, John P Jones

Basically almost every time I turn on my PC I have to Restore the Firefox installation because it keeps pages loading forever without ever doing anything. Currently using Firefox Nightly without any issue of the sort except that every time I have to restore the install for regular Firefox some of the extensions go back to default configuration.

'I wonder if Firefox could be the source of a problem that I have recently encountered. All of the online subscriptions, clothing accounts (Lands End, LLBean, etc.) no longer accept my user names or passwords. Could the problem originate in a change in Firefox?

My girlfriend and I use Firefox on our computer where one of us deleted or removed Gmail and Google services from that computer in our home.. Is there anyway Firefox Could assist with accessing that Gmail or Google account. I’m the person who owns the MarcJ102171@gmail.com and only have access to that accounts other services via my TV

Firefox 129.0 (64bit) - Windows 10 (with current updates)

Sometimes (except when I'm demonstrating the problem of course) a Google search simply hangs. In the search field (next to the shield & lock) the website for the search appears, eg https://www.google.com/search?client=firefox-b-d&q=how+secure+are+android+phones or https://www.google.com/search?client=firefox-b-d&q=nsw+service+parking+meter+app there is no other response and no activity in bottom left corner of the window.

Simply clearing history (history, cookies, cached files, but not site settings) fixes the problem and the search can then be repeated and new searches done until the next time, when it's a case of rinse & repeat. No other action is required, which would seem to suggest that the problem isn't elsewhere.

This problem affects both my wife's and my PC (same configs), and has for several weeks, sorry can't be more precise as to when it started.

Thanks, Mike

I was receiving emails previously from someone in my contacts until mid-summer. Now, their emails are not coming through. Today, was the latest problem. They said they sent me a link for a Zoom meeting & I did not receive this email from their business. They had to send it from their personal email account. Want to correct this problem. Where do I start??

I'm running into an issue where FF just closes when internet connection is lost. It does not create a crash report. I use a VPN for work but this issue occurs with VPN on or off. I still get this issue in safe mode. Other browsers like Edge do not do this. Disconnecting from different networks still causes this. I can get this on the stable download of FF and the Nightly. I've done a fresh install where I deleted all FF folders in the appdata and Program Files directories. The crash can doesn't happen at a specific time, just while FF is running. I've already watched this issue with a resource monitor ope and there aren't any spike or anything of note during these times. I can reproduce this easily on my end. Can anyone help diagnose the issue?

My steps: 1. Open FF 2. Open the windows 10 network tab 3. Disconnect from current WiFi 4. wait ~10 seconds 5. FF will close (crash?) without any interaction needed

When Firefox is my chosen browser, I often follow a link in an email to a usual site, but get a message saying 'Network Protocol Error'. I've tried the instructions online; they don't work. If I copy the link address and paste it into a different browser, I have no problem at all... I'm at the point where I don't want to use Firefox! Can anyone help me please?

Hello - I've noticed lately that when I type a search, sometimes Firefox does nothing. It doesn't pull any results, it acts like I've done nothing, but I can see the search terms I typed in the address bar, separated by + symbols. It simply doesn't go anywhere and doesn't perform the search. I do a lot of searching when I'm working and this happens approximately 1 out of every 15-20 searches. I've attached an image where I opened a new tab, typed my search term and it remains on the homepage. You can see the search terms in the address bar.

I seem to have a problem with Firefox's builtin PDF viewer. Instead of black text on a white or gray background or something else sensible, I get black text floating over my desktop background in the part of the Firefox window that's showing a PDF. PDFs display fine in an external viewer, but that's just passing the buck, isn't it? Is there a way to fix this on Firefox?

I suspect hardware acceleration is the issue, but everything else seems fine, so I don't want to just blanket disable hardware acceleration. How can acceleration for PDFs alone be disabled?

Until today it worked fine. But now whenever I try to login to Xfinity I get You don't have permission to access "http://login.xfinity.com/login" on this server. It works fine on Chrome and Edge. I have disabled my add-ons. I have cleared cache, cookies, etc. I have rebooted. I have turned off firewall. I have checked my DNS. I have changed the DNS protection to OFF in Firefox. I have checked my proxy setting (I have no proxy). I have reinstalled Firefox. Etc. Etc. Nothing works. The fact that it works on Chrome and Edge, that it has worked everyday until today gets me confused. I also tried using my mobile phone as a hot spot to make sure it wasn't related to my Internet connection or IP address. Anyone have any ideas?

About two or three times a month the PC randomly freezes completely if a video is running in the actual Firefox browser (regardless of the site, regardless of whether it is in the active tab or in the background). First the image freezes, after about 10 seconds the sound freezes. Only a hard reset helps. The problem is observed both in actual Windows 11 and in Manjaro Linux. In games, rendering, stress tests and other PC works stably, does not freeze. How to solve this problem?

Firefox, is crashing all the time. A restart does not help/work, Firefox stays active (see screenshots before and after restart

The crash ID: bp-66b42c52-7015-4dcc-869b-3a1fd0240829 and bp-00165f16-6c75-43fc-b649-0e53a0240829

Regards,

Reinder Meijer

Am on win10 -- FF 118.0.2

A strange thing has just occurred in the past two days -- Firefox will no longer drag and drop URLs to form a shortcut on the desktop; I get only the international "can't do that" symbol, the circle with a slash, as I drag.

When I make a shortcut within firefox, then copy it and paste to the desktop, instead of the FF icon, I get the blank sheet, but when I look at the file with Notebook, it shows all the expected content:

++ clip shortcut content ++ [InternetShortcut] URL=https://www.reuters.com/technology/nvidias-forecast-dampens-ai-enthusiasm-other-tech-stocks-2024-08-28/ IDList= HotKey=0 IconFile=C:\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\shortcutCache\B1_LfDoEyJumsj81b4UeTw==.ico IconIndex=0 ++ end clip=== Items between < > redacted ++ BUT! the shortcut doesn't work. no response, whatever, when clicked on. Same deal with shortcuts that once did work; they are now inactive. However, when dragged onto FF or Chrome, they magically link up as they ought to.

I've googled for answers, but found nothing worthwhile. One suggestion was to shift the default browser to something else. I chose Google Chrome. Did no good. The shortcuts remained inactive. I could drag and drop from Chrome to the desktop but the shortcuts were still of a white sheet and inactive.

So, I'm suspecting something in Windows needs to be reset, but what? Can't find anything about where and how url shortcuts are treated in the registry. It's an annoyance. Any help greatly appreciated.

When I open https://www.bluemountain.com/ the login is a popup. Firefox remembers my log in and when I click "Sign In" nothing happens. This worked fine up to the last Firefox update. Blue Mountain tells me it is some sort of security issue.

I want to be able to click and drag the URL from the address bar into Excel. (I can do this on other browsers with no issue.)

I want it to display, e.g.: https://support.mozilla.org/en-US/questions/new/desktop/form and not Get Support | Mozilla Support

I can right-click, copy, paste, but it's laborious when I'm used to click and drag! Can anyone help, please?

Hello! Thank you for taking the time to read my issue report and request for assistance.

My system MacBook Pro v 9,2 (late 2012) MAC OS 10.12.6 (Sierra) FF v 115.14.0esr (64-bit) DSL with 250m/bit connection

Until the day before yesterday the Youtube pages were running and performing normally. Since yesterday YT pages take several minutes to load.

I cleared the FF browser cache, deleted cookies, updated the browser, shutdown the computer, restarted the computer, but the hang problem persists.  I searched the internet for reports of server side issues at YT, but found nothing relevant.

I reported the issue in detail to YT, but have not heard back - I'm also not sure the help request to YT even made it out of my computer as the help request form did not provide the normal "Request Sent" confirmation.

Back on FF and attempting again to load YT pages: after about a minute FF reports that the YT page is slowing down the browser and requests that the page be "stopped". This is especially true of the "Watch Later" page which seems about ten times slower than the already VERY slow YT page loads in general. Eventually, the Watch Later page loads but is EXTREMELY lethargic, taking several minutes to load a selection. 

After a YT page loads and a choice is made the selected video presents at 360p.  Changing to 720p or 1080p only locks the playback.  The 360p playback hangs on a frame and audio runs on alone.  Clicking the playback stop button takes several seconds up to several minutes to process to stop the playback request.

Checking other browsers on my machine: Chrome and Opera load and run YT pages normally, including the Watch Later page, with fast loads and instant HD playback. I'm including a screen shot of the FF browser on the YT WL page after it has fully loaded. It took several minutes for the page to load as seen in the screen shot, but on selecting a video it hangs until FF generates a stop request as seen at the top of the browser window in the attached image.

There have been no changes to the computer or installations of new software of any kind except for updating FF which obviously did not in and of itself solve the issue. The issue presented the same before and after the FF version update.

Thank you in advance for any guidance or suggestions on solving the issue. Kind regards, A