Mail from Kivra does not arrive
Mail from Kivra does not arrive and when I contact email provider Ownit, they first say that there is something wrong with Kivra. Contacted Kivra and they say they are bl… (read more)
Mail from Kivra does not arrive and when I contact email provider Ownit, they first say that there is something wrong with Kivra. Contacted Kivra and they say they are blocked by the email provider. I contact Ownit my e-mail provider again and they say that there must be an error in my mail client Thunderbird. Below is some information I received from both Ownit and Kivra. If anyone can help me figure out the error, I would appreciate it.
Mail from Kivra and Ownit:
Hello Martin,
Thank you for your message!
At the moment, I still don't see any strangeness from the delivery to you from us.
We have no blocks or anything like that regarding your email.
Assuming you have further questions, you should contact our customer service on 08 - 525 07 300.
With kind regards/Kind Regards, Joseph C. First Line Support
Joseph C. Operations 1st Ownit –––––––––––––––––––––––––––––––––––––––––– 08-525 07 300 •
Hi Joseph, Your colleague below and asked Kivra to respond to it as they did and it is not in my email client as I previously received these emails from Kivra. There is something in you that is blocking these emails. I am Godman and trustee and receive mail from many authorities without problems.
But from Kivra it has suddenly stopped working.
If you as two suppliers could talk to each other and try to find what the error could be, it would make it extremely easy. I have Thunderbird as a client and have also contacted them and there are no blocks from Kivra!
Sincerely Martin Larsson
Hello Martin,
Apologies for the delayed response.
We have taken this matter further for deeper troubleshooting. Do you have the opportunity to check if Kivra has received an error message when they tried to email you, we would need to take a look at that error message then if you could send it in reverse mail.
With kind regards/Kind Regards, Eda C Customer service -------------------------------------- Ownit Broadband AB Tel. Customer service: 08 - 525 07 300 www.ownit.se On 2024-08-06 at 17:24, Ownit Support wrote:
Hello Martin,
Thank you for your message!
As my colleague had previously pointed out, the Mail client does not belong to us who block,
you probably use an external client such as outlook or microsoft mail to log in.
Unfortunately, we cannot do anything about these problems as they do not come from us.
Get in touch if you have any further questions.
With kind regards/Kind Regards, Joseph C. First Line Support
Joseph C.
Operations 1st
Ownit
––––––––––––––––––––––––––––––––––––––––––
08-525 07 300 •
On Mon, 5 Aug. at 6:14 E.M. , Larsson, Martin <martinlarsson@ownit.nu> wrote: CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hello, I have now checked with Kivra's support and this is the answer I got:
Hello Martin!
Thank you for your e-mail.
I see the following error message for the last email sent in connection with your last shipment being received at Kivra (2024-07-19):
5.7.1 H:DYNB [141.193.32.3] Connection refused due to abuse. Please contact your E-mail provider.
For the shipment before that (2024-07-16) we have received the status OK - Delivered/Accepted for the email.
Please, Tindr On 2024-07-16 at 15:10, Ownit Support wrote:
Hello Martin,
Apologies for the delayed response.
We have taken this matter further for deeper troubleshooting. Do you have the opportunity to check if Kivra has received an error message when they tried to email you, we would need to take a look at that error message then if you could send it in reverse mail.
With kind regards/Kind Regards,
Eda C
Customer service
--------------------------------------
Ownit Broadband AB
Tel. Customer service: 08 - 525 07 300
www.ownit.se
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Hi Otabek, Thanks for the reply even if it came a little late 🙂 Unfortunately, there seems to be something on your side that is blocking the mail from Kivra. At regular intervals, I get from Kivra that you must verify your email address and when I do that, the email does not arrive either in my email client Thunderbird or via your webmail portal. I myself work with IT solutions and software development, so I am quite familiar with how it works. Most likely, Kivra's email is not whitelisted with you, nor is my email account. How can we solve it?
Sincerely Martin Larsson
On 2024-06-20 at 14:38, Ownit Support wrote:
Hello Martin,
Thank you for your message, I am terribly sorry for the delay in replying.
The mail client that is blocking does not belong to us, you probably use an external client such as outlook or microsoft mail to log in. If this is correct, you need to check with the client's support, if not, please try logging in via https://webmail.ownit.nu/#/login and return to our technical support if the problem persists.
With kind regards/Kind Regards, Otabek A. First Line Support
--------------------------------------
Ownit Broadband AB
Garvis Carlssons Gata 3, 169 03, Solna
Exchange: 08 525 07 300
On Mon, June 10 at 8:44 E.M. , Larsson, Martin <martinlarsson@ownit.nu> wrote:
Hello, I have my email through you and some emails that come from Kivra do not reach me, I am attaching my email history with Kivra.
Is this something you can solve by whitelisting their email address to me?
From Kivra:
Hello!
Thank you for contacting us.
When I look at our e-mails to you, it looks like some go through while others have been blocked by your e-mail client and therefore don't get through.
I would therefore recommend you to add noreply@notifications.kivra.com as a trusted email address. Alternatively, contact your email client to see why we were blocked so they can help you unblock us.
Warmly welcome to return.
Please,
Malin
1482296:805064
Sincerely Martin Larsson