Avoid getting locked out of your Mozilla account

Mozilla Account Mozilla Account Last updated: 10/31/2023 40% of users voted this helpful
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Your Mozilla account lets you access Mozilla Services on any device by simply signing in. With a Mozilla account and Firefox Sync, you can get all your bookmarks, passwords, open tabs and more. Protect your account with recovery info and backups to help you sign in if:

  • You forget your password
  • You lose your device
  • Your account is hacked

Protect your account with your recovery information

Your recovery information will help you get back into your account in case you get locked out.

Set up a secondary email address

Mozilla accounts lets you add a secondary email address as a backup in case you lose access to your primary email address. For more information, see Add a secondary email address to Mozilla accounts.

Choose an email address that:

  • You use regularly
  • Is different from the one you use to sign in to your Mozilla account

Set up an account recovery key

You can use your account recovery key to sign in to your Mozilla account to regain access to your data in case you forget your password. This article explains how to reset your Mozilla account password with Recovery Keys.

Tip: Add accounts@firefox.com to your list of allowed senders to keep your email provider from blocking any confirmation code or password reset email and avoid them from going into the spam folder.

Set up more ways to sign in

Enable two-step authentication

Prevent someone else from signing in by requiring a unique code only you have access to. This article explains how to secure your Mozilla account with two-step authentication.

Sync logins in Firefox desktop

Enable logins sync on Firefox desktop, so you can access your logins across other synced devices. This article explains how to sync logins in Firefox desktop.

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