Firefox Community Forum

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

I am running Ubuntu 22.04 Jammy on my desktop. Problem does not appear in Windows 10.

I can click the search box and the list of search engines shows. I can change the default search engine in settings. Mouse over highlights the selections.

Clicking on one of the choices does nothing.

I think there have been 2 updates since the problem first appeared.

PS: There also appears to be an issue with js. Some functions on websites do not work although most of the scripts do work. In particular comments on comicskingdom.com do not work and the same with comments on seattletimes.com which apparently uses the same script. Both websites work on Windows 10.

Please tell me what do. From time to time, Firefox will not connect my desktop to the internet. At the same time I can access the internet with my iPhone. The internet in my home is working. Right now the computer cannot connect to internet site or restore previous tabs.

Hi,

I've been using Firefox as my browser on my desktop for years, and I've never had any trouble with Google Maps. However, some time in the last couple of months, I seem to have lost the ability to sign in, which means I can't access my saved maps, locations, etc. When I click "sign in" on google maps, the screen appears to refresh, but the login screen never comes up.

I'm signed in to google already. If I open gmail, it does go to my account. If I open an in-private instance of Firefox, I am then able to sign in and access my maps data. However, this makes me jump through the hoops of logging in with 2FA every time. I'd much rather be able to log in on a regular Firefox browser and stay logged in.

Thanks in advance for any help.

I’m encountering a persistent issue while browsing certain websites in Firefox where I consistently receive a 'Secure Connection Failed' error message. This issue disrupts my browsing experience and I’m keen to understand how I can troubleshoot and resolve this error effectively.

I’ve already checked my internet connection and confirmed that other browsers do not encounter the same issue. Additionally, I’ve ensured that my system’s date and time settings are accurate. Despite these steps, the problem persists specifically within Firefox.

Could someone please provide detailed steps or insights on how to diagnose and fix the 'Secure Connection Failed' error? I’m particularly interested in understanding how Firefox handles SSL/TLS connections and any specific settings or configurations within Firefox that could affect this error.

Your assistance in resolving this matter would be greatly appreciated. Thank you!

Tell me what I have to do to gain access. I have gained access to my SS account in the past. So I was puzzled by this "Bad Request" response from Firefox. - Norman Griffiths 8/22/2024

I could not sign into my account on Bluemountain.com but I could on Microsoft Edge. You should look into this. I have used this account many times over the years on Firefox, but starting this week the "sign in" box would not go to my account. I am writing to be helpful, since it would be sad to have to go over to Edge.

Google is my default search engine in the address bar on firefox. When I search in the address bar, it just resets to the page that I am currently on and doesn't load the search. It does the same if I try typing 'google.com' or 'google.ca' but gmail.com seems to work fine.

If I type in a full website address for other sites (reddit, wikipedia, duckduckgo, etc) it works fine.

I deleted firefox all together and downloaded it fresh and reset to default settings. Right now I only have one extension and it's ublock origins. I've disabled ublock origins to see if that would help, and I'm still having problems.

The problem is inconsistent where sometimes if I type google.com it will take me there and other times even that won't work. Sometimes if I try changing the default search engine in settings and then switching it back to google, it will fix it for a few searches, but then I go back to having issues.

It just sort of keeps circling back to the same problem even if I can get it to work briefly. Re-opening firefox in safe mode clears the problem while it's in safe mode, but even with all extensions disabled, the problem keeps coming back when I'm not in safe mode.

Any ideas or fixes?

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Hi Whichever selection I make on pdf files in your Settings your system always saves the file unnecessarily even if I am just 'viewing in Firefox' so I end up with loads of files usually on my Desktop which I don't want and I have to go through them all later and delete them

Surely there should be a 'Just view only' setting for pdf files. If I want to save them after I've read the contents then fine I can manually do this but your default setting when you view pdf files in Firefox of saving every single file automatically is insane. Much of the time when you're doing research, you just want to view the pdf file and when you close it you want it to be gone. I appreciate I can save them to another destination apart from my Desktop but wherever I save them I'm going to end up with hundreds of useless pdf files that I only needed temporarily when I was viewing the contents-I don't need them saved automatically.

Can you please address this by giving a 'Just view only' setting? Thank you Michael

Hello! When entering some (in tis case financial: https://www.nordnet.se/se) sites the time shown are exactly 2hours behind the system time. If system time is 11:15 (correct time zone in Sweden) the time shown on the site is 09:15. This is probably something that has to do with an update of Firefox. I have automatic update to Firefox but the problem has been there for some months although I have not been able to recognice it until the recent week. I have tried a "clean" new install of Firefox to a new directory with no import of bookmarks or anything but the problem is exactly the same. For your information I have tried a clean install of Duckduckgo browser which do not suffer this problem. But I want to keep with Firefox which I have used since at least 15years. I guess there is a "timestamp" or samething that have gone wrong, but should be easy to correct if you just know where to look. Best regards /Gunnar

downloading only allows .part files to appear, from Google Photos. In spite of the error message, the source file is intact and can be viewed from my Android device ( source )

When I'm watching a show, sometimes I get uncomfortable during certain parts and will click the "skip" button a couple times until the scene is over. However, sometimes If I do this too many times the audio will completely stop (but the video continues playing). I will need to refresh the page for it to fix.

I've tried running firefox in troubleshooting mode but the issue seemed to still be there. Doesnt happen on any other browsers either.

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported." I discovered that Firefox is blocking the stream, while it works perfectly on Chrome. With the college football season and other sports events approaching, I’m concerned that if this issue persists, I may have to stop using Firefox, which I've relied on for over two decades. Please help me fix this issue at your earliest convenience. Thanks.

Good evening, For a few days I have this problem (probably with newest version (129.0/1). Each time i try to search something in a new tab by typing in search bar and pressing enter - it just will not proceed. The new tab just stays titled "new tab", doesn't proceed further until I press it few times (6-8 times) - then it loads the search engine with results.

It NEVER happened before. I am certain that I did not change anything.

Yours faithfully, Behemort

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting the troubleshooting process. My suspects are (1) the browser, (2) NVIDIA drivers (3) the new Linux Mint kernel or possibly (4) a mix of the above. This was a fresh install with default options on (Wilma). Using the latest graphics drivers for GeForceRTX 2060, driver version 555.58.02, went down to native drivers, no change. Honestly, this one has me baffled. Been troubleshooting this for 3 days. It feels like a memory leak. Nothing on the crash reports. First, browser will hang, then mouse and keyboard. Hard reboot is the only option. Any help would be appreciated.