Thunderbird Community Forum

Hello, I am having an issue with adding an email account to Thunderbird (x32). I enter my full name, email address, and app-specific password. Thunderbird recognizes the password, but when I click "Next," I get the following message: "Unable to log in to the server. There may be an error in the configuration, username, or password." I expect a window to appear for additional authorization through mail.ru since I am using OAuth2 authentication, but this window does not pop up. Interestingly, on another computer with the same version, I can add this account without any issues. Additionally, the account is added successfully on the same computer with the newer version, but for some reason, it does not add on the x32 version. Although the account does get added if I use the "normal password" option, I cannot send messages from it. I look forward to your response and assistance. Thank you in advance!

Since the software update on the 23/08/24 I am unable to download emails from the mail server I use. I am not getting any error messages or logs. My thunderbird version is 128.1.1est (32 Bit). Have cleaned out the cache and restarted my system but still unable to download emails.

I'm running TBird 128.1.1esr, but the problem I'm having occurred even before the last update. I'm trying to authenticate an organizational outlook office365 email account via OAuth2. The internal browser fails to load the organizational page and, instead, presents a box for credentials which fails. Is there any way to stop TBird from using its flawed internal browser engine for authentication? Note that setting the preferred browser for links in emails has no effect on TBird's choice to use its internal browser in this case.

Thanks

My colleague, like me has been using Thunderbird for years, thank you. He has just purchased a new printer (Epson 2200) and he can no longer print any emails. Clicking on print brings up the box with 'Save to pdf' the ony option. We have gone into Troubleshooting Information and the printer appears in the print_printer line. We have also tried clearing the 'Clear saved print settings'. After we restart TB, no change, still unable to print with 'save to pdf' the only option. We have removed and reistalled the printer, which will print anything else outside of TB.

TB is up to date with the Nebula version. Windows 11 on new Acer Laptop.

Can you help?

Thank you

Don Semmons

Hello

Recently my 'search messages' has become increasingly unreliable. This may have been since Nebula auto-installed, but I can't be certain. The problem has happened occasionally in the past, but never regularly.

I usually search all local folders and often now it doesn't find mails I know exist. It will sometimes find them if I then search a likely folder [and its subfolders]. But even when the result appears to be complete it often continues searching till stopped.

Please can you suggest any reasons and fixes?

Global search still seems to work, but it's hard to be sure, and it's far less user-friendly.

Thank you.

Mrs F

I need help debugging a problem with IMAP folder subscription.

One of my Gmail accounts on Thunderbird 115 keeps re-subscribing to "All Mail". This happens about every second day, and Thunderbird starts re-downloading all messages in the "All Mail" folder until I unsubscribe again.

My two other Gmail accounts for which I unsubscribed to "All Mail" do not have this problem.

I have unsubscribed from the "All Mail" IMAP folder several times (right-click on account > Subscribe ... > uncheck the "All Mail" folder > click OK). I have tried deleting OR not deleting the "All Mail.msf" file (while Thunderbird wasn't running, of course). I have tried refreshing the IMAP folder list (right-click on account > Subscribe ... > click Refresh). I compared the server settings of this account to settings of other accounts which don't automatically resubscribe, and found no difference. I cannot find why this account does this. Unfortunately, it's my most active account.

How can I find what causes this, and fix it?

Thanks,

- Martin

I'm trying to copy the data from a PC running xubuntu 2022 onto one running Ubuntu 2024.

I'm following the instructions here (https://www.google.com/search?channel=fs&client=ubuntu-sn&q=moving+thunderbird+data+to+a+new+computer) and all seems to work up to and including "On your destination computer" step 7 (Close Thunderbird). Step 7 "From your Thunderbird profile folder in File Browser, go up two levels" - this sends me to "Common". Step 8 Right click inside the folder, then select Paste.

Here's the problem: we're not told what to click on, but I assume it's ".thunderbird", which only contains 11 items although apparently 348 were transferred. Clicking on empty space (I tried that in desperation) doesn't work. I'm probably overlooking something obvious, but I can't see what that might be. Any suggestions gratefully received. In the meantime, I will keep trying and if I somehow get it to work I'll let you folk know.

Running Thunderbird v115.14.0. Edit single event. No [Save] button, only [Send and Close]. This doesn't appear for a recurring event, which displays [Save and Close]. Not good.

I'm using the current version of Thunderbird with Windows 11. After changing some Thunderbird settings, I suddenly found that addresses no longer self-complete when I begin an address in an e-mail. The addresses are all there in the address book, but not "connecting" to my mail. Please advise what I need to do to get the addresses working again. Thank you!

I need to create a recurring event in Thunderbird calendar, the event occurs every month on the 3rd last business day of the month. Is there a way to do this? Or, is there any plan to create such an event function?

Hi,

I've been using Thunderbird for a while now, and while I generally like it, there is a huge problem: Sometimes, for no apparent reason, it doesn't retrieve any emails from either of the two accounts that I have connected to it. This happens maybe once a week or so, and it can take a few hours for me to notice, because it simply looks as if no new emails would be coming in - which is perfectly possible. But then someone tells me they sent me an email two hours ago, or I shut down the computer, and when I reboot it later, several emails I retrieved that should have been in my inbox much earlier. Once I notice the malfunction, closing Thunderbird and launching it again will fix the problem. But I'm a freelancer, I could miss important emails or job offers, so I need my email client to be reliable. Is this a known issue? Any idea what I could do?

I have Windows 10, by the way.

Thanks

See attached image. Every time I start Thunderbird or refresh my emails, it attempts to delete a folder called "temp", and then fails to poll it.

The folder is not listed in Thunderbird or the Gmail web interface. I deleted it manually a long time ago. For some reason Thunderbird seems to be remembering it.

How do I clear this phantom folder out of my profile?

Hi.

Why every time i run thunderbird and if i leave it open too often it bring me the error message for all hotmail/outlook mail accounts i have???

What the heck is happening and how i can solve this?

I changed my apple ID on iphone and MacBook pro but it is giving me a FAILED log in when I am on my MacBook. I put retry and cancel and it will not let me get past and send emails

When I select messages to delete that are downloaded to TB and then press Del, it can take 20 -40 seconds for the selected messages to actually be deleted. This a Windows 7 Pro system. I don't have the issue on my Windows 11 Pro system. It's annoying. How do I stop it?

The blinking indicator of where the next character is to be typed in is over 15 characters long and it is annoying. I need to know how to get it sized to one character width like it used to be before the last update of TB. I have searched settings and I have not found how to correct it. Since it is blinking, I can not take a screenshot to show it, I can say that the last update of TB messed up a lot of settings and how it operates. Image is of my current version of TB.

When I open Thunderbird it opens my inbox but doesn't download new e-mails. Box appears which asks for new password. Putting this in does nothing. Demand re-appears. After a few minutes its sorts itself out & downloads new e-mails. This has been happening with Outlook & Plusnet e-mails.