Thunderbird Community Forum

Hi, My wife and I have both been having trouble getting emails from Fasthosts. Have to click "get mail" many times, and eventually they download. No problem with Mailwasher or on Androids. Win 10. TB both 128.1.0esr

Thunderbird 128.1.0esr takes more than six seconds to open an email or to delete an mail. Thunderbird is totally unresponsive and frozen during this delay time. This is very bad. I have taken all steps to ensure that my installation is not the reason. The previous version of Thunderbird was even worse. This still remains unusable. As the final measure, I even tried 'view message body as plan text' but this did not cut the time either. If the email is opened the first time, this delay occurs. If the same email is re-displayed again later, the delay does not occur. The delay always occurs when deleting an email. Opening the Mozilla email address certification mail from you guys to create a Mozilla account took more than 10 seconds to open and display. I am running Windows 11 in a VERY fast machine. I hope there is a solution; if not I have to find another email software. The delay also happens if Thunderbird is started in the debugging mode (shift-click).

In June, bluemenofmorocco@gmail.com no longer sends or receives email via thunderbird. Other Gmail addresses keep working via thunderbird. Says authentication error. I recall I had to set up a password with Google on my Google account. My daughter says this happens sometimes a third party access issue. I don't recall this earlier password to Google years ago. Thank you for your help.

I have two email accounts set up as POP mail servers that I want Thunderbird v. 128.1.0esr (64-bit) to check. Until recently they both worked fine. Now while one of them continues to work, mail for the other is never downloaded. Comparing the Thunderbird Server Settings for the two accounts, they appear to be identical except for User Name and MessageStorage/Local Directory.

Even more confusing, I have identical accounts on both a laptop and a desktop computer. I get the problem with the laptop (above), but *not* with the desktop, where I have Thunderbird v. 102.15.1 installed!

Is there some setting I'm overlooking?

I'm considering changing the location of my HOME calendar. I went to Home Thunderbird Calendar "Changing calendar preferences" in Mozilla support and looked at "Location". It said "Location: This is the location of your calendar. Do not edit this unless you know what you are doing."

I have not had much success in getting more detail. What do I need to know to be sure I know what I am doing.

cwc

I quit all and shut down my computer on 30 July 2024. On returning, ( 9 August 2024) and re-opening everything, I cannot get any emails newer than when I shutdown the system. Am I doing something wrong?

    -  Matt

Why does TB 115.14.0.. 32bit on Win7 occasionally not download an email that I can see and read when using the web site email program? (Currently.com AT&T on Yahoo)

I have been using Thunderbird for 10+ years and it's the best mail program hands down. However...

Before this last update everything ran just as advertised, then after this latest (128.1.0esr (64-bit)) it rund so slow, snails pace slow. It's not just the download and loading, it's also when it sorts messages it has taken up to a full minute to move an email (no image) from the Inbox to another folder. I have changed nothing, I went through and delted a bunch of messages and it's still so slow.

Windows 10 Pro - Version 10.0.19045 Build 19045

Any assistance would be greatly appreciated.

HELP??!?

Thanks!

I use Thunderbird 128.1 with NVDA in Windows 11, and find it annoying having to press Shift+F6 to focus the folder list, and then F6 to go to the message list. Please fix this in a future update so keyboard focus is automatically placed on the message list when the program opens. I've disabled all the extra preview screens and other things that come up when launching Thunderbird, and I'd like to quickly begin navigating messages without the unnecessary keystrokes.

Program works fine except it takes over a minute to download email. I think this started a week or so ago after a momentary power outage crashed my computer.

My version says its up to date 32 bit and I'm on the esr update channel.

I deleted a large quantity of expendable emails thinking maybe I needed more space, but that had no effect.

When I start in safe mode (Windows 7) I am able to open Thunderbird. But when I tried to get my mail I get message: "pop.verizon.net connection was refused"

Any suggestions would be greatly appreciated. (I'm not very savvy about these things)

Hello, I have two Hotmail accounts on Thunderbird, one @hotmail.com and one @hotmail.es (if that makes any difference). Both working fine since switching from Windows to Linux a week ago. As of this morning, the hotmail.com address can't send emails (it can receive them no problem). The hotmail.es email can send and receive no problem, although it has the same settings.

When I try to send an email I get the error: "login to server smtp-mail.outlook.com with username ...,@hotmail.com failed. " If I click on 'enter new password', it just tries to send the email again without asking for a password, although I don't think that's the issue because I can login via the outlook.com website using that same password.

When I click cancel, I get the error: "Sending of the message failed. Unable to authenticate to outgoing server (SMTP). Please check the password and verify the authentication method in account settings/outgoing server/(SMTP)".

I've checked both POP settings and outgoing server settings and they are the same for both accounts, apart from the email address obviously (pic below). I got these settings from the Microsoft page: https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

Microsoft support said it's a Thunderbird problem. I've tried disabling my firewall and VPN. Would appreciate any other ideas (in absolute beginner terms if possible). Many thanks for reading.

Thunderbird 128.0.1esr (64-bit), Linux Mint 22 Cinnamon 64-bit, Gufw Firewall 24.04.0, VPN Surfshark 3.0.3, Hotmail.com, ISP = Three 5G

I suppose the best place to start is when/where I think this problem started. Approx three to four weeks ago my thunderbird program stopped downloading emails from my server (Spectrum/RR). I say Approx because the problem sort of sneaked up on me without me realizing it was there.

I was using W7 and my hard drive was pretty much full and I was constantly getting messages that my email could not be downloaded due to lack of space. I started deleting stored emails and emptying the trash, which sort of kept me up and running for the past couple weeks. All this time my Gmail account continued to work as it should, downloading every email that was sent to me, but the Spectrum/RR account was spotty at best.

So today I fired up a new W11 computer for the first time. One of the first programs I installed was Thunderbird. When I attempted to set up an account using Spectrum/RR the process failed. I typed in all of the correct information, Name, Email, and Password but the account will not finalize. Instead, I continue to get the same message that the Configuration, Username or Password is incorrect.

I have since successfully logged into my Spectrum/RR web mail, so I know the username and password I am using is correct. I have also talked with Spectrum Technical support, and they have verified that what I am using to log in is correct.

I hope I didn't ramble on to much and someone can help me !

When I open any email in my inbox, other than those I am receiving today, there is no content. The email "opens" but there is no content. Only a blank page is displayed. This is a problem only with the inbox. All my previous "sent" messages are intact.

Sometimes my Thunderbird Inbox (or some other folder) is empty, and it's Properties Location is empty. I've found nothing to fix that except to close Thunderbird and reopen it; sometimes needing to wait a few or several minutes before reopening it. That's always (finally) worked, but I guess I'm concerned that one time it won't work. What could be causing that?

After updating to Thunderbird version 115.12.2(32 bit) two days ago, I can no longer send emails. I get an error message "Authentification error (VM401)" I use Virgin Media. I can receive emails OK. I have not changed any server settings for a long time. I have been in touch with Virgin Media, they say the problem is with Thunderbird as I can send emails from on their one line system. I can also send emails from my Android phone. Any help would be appreciated.

When I opened Thunderbird, I get the Account Setup page and my 5 accounts all all my emails are missing. I read to go to Help > Troubleshoot Mode > Reset toolbars and controls but under Help I only have the options of Get involved, Mozzilla Connect and Get the Beta. There is no Troubleshoot Mode. I need to urgently get work emails. Please advise what to do step by step. Thanks.