Change password

Hello, I have a problem with my email *Removed for privacy*. I forgot my password. When I do the recovery, I don't see the sms on the number I opened. Please help me and … (read more)

Hello, I have a problem with my email *Removed for privacy*. I forgot my password. When I do the recovery, I don't see the sms on the number I opened. Please help me and I can get the code sms on my number +250*********.

Asked by Buhake Faustin 1 week ago

  • المُؤرشفة

App doesn't recognize my 2FA codes nor my recovery keys. I disabled them from my PC but it still asks for them

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled i… (read more)

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store.

I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed.

I disabled 2FA but it still asks for the code (still doesn't accept them).

Firefox on pc works fine.

Asked by jaime.escobar.pozo 1 year ago

Last reply by jaime.escobar.pozo 1 year ago