Full screen broken, status bar, clock, and navigation buttons don't hide.

When I put a video or an image gallery to full screen, the navigation buttons, clock, and status bar don't hide. They often appear as though they're going to hide, for a… (read more)

When I put a video or an image gallery to full screen, the navigation buttons, clock, and status bar don't hide.

They often appear as though they're going to hide, for a split second, but frustratingly bounce right back into view.

On rare occasions, it seems to be random chance, the status bar, clock, and navigation buttons do hide, but I don't know how to get them to hide every time.

I've already tried disabling picture in picture for the app but that has not helped.

What are the reasons the buttons and clock would not hide in full screen? How would we go about fixing things?

Asked by Sterrence 2 months ago

Last reply by Sterrence 1 minute ago

Zoom file selector thumbnails

Hi all, I need to solve a problem that is a bit annoying. I am on ubuntu 22.04 and using SNAP Firefox 127.0 (64-bit). When I am prompted to select a file, for example t… (read more)

Hi all, I need to solve a problem that is a bit annoying. I am on ubuntu 22.04 and using SNAP Firefox 127.0 (64-bit).

When I am prompted to select a file, for example to upload an image, the file picker is shown. However the thumbnails are so small(and right now I only see the image name) that I cannot see what's the content of the image. I managed to show a preview on the right of the single selected image by modifying an option in about:config. However it is still a pain to find the image I am searching for when I have a long list of images. Is there any way to enable zoom on the list of thumbnails so that I can preview the contents of the images? I don't understand why there is no option to customize the display of the file list. In the attached image I show how it looks right now.

Thank you

Asked by Gianf DS 5 minutes ago

IMAP Quota

I have a notice in the bottom right of my Thunderbird screen stating 103mb of 110mb IMAP total (93%) has been used. I presume there will be consequences should this reac… (read more)

I have a notice in the bottom right of my Thunderbird screen stating 103mb of 110mb IMAP total (93%) has been used.

I presume there will be consequences should this reach 100%!

My mail server is showing no issues of quotas being reached.

Is this an issue that relates to Thunderbird quotas?

Can anyone advise how I can reduce the 103mb total that is being shown?

Many thanks in advance.

Asked by Mike Lindley 26 minutes ago

Cannot receive Hotmail messages

I have just altered my Hotmail settings in Thunderbird to take account of the Microsoft OAuth2 requirements. I can still send from Hotmail but cannot receive (download) i… (read more)

I have just altered my Hotmail settings in Thunderbird to take account of the Microsoft OAuth2 requirements. I can still send from Hotmail but cannot receive (download) incoming messages.

When I open Thunderbird, or check for email, I see the text "******@hotmail.com: Host contacted, sending login information......." at the bottom but no messages are downloaded, and eventually the text disappears (I know there are messages waiting as I can see them using the Outlook app)

My server settings are; Server type : POP Mail Server Server name: pop-mail.outlook.com Port: 995 User name: ******@hotmail.com Connection security: SSL/TLS Authentication method: OAuth2

I have tried restarting both my PC (Windows 10) and Thunderbird, but the problem persists. Help please!

Asked by kitbird 1 hour ago

"Log in with Facebook" blocking 2FA QR code

I add 2FA whenever possible. I was adding a new website yesterday and was unable to: FireFox (v. 127.0.2 on 64-bit Windows 10) was showing "Log in with Facebook" that was… (read more)

I add 2FA whenever possible. I was adding a new website yesterday and was unable to: FireFox (v. 127.0.2 on 64-bit Windows 10) was showing "Log in with Facebook" that was blocking one of the squares on the QR code! So I had to enter the many characters that were presented in order to add the 2FA code to Authy!

I looked in the settings and couldn't find anyway to turn that off.

How can this be fixed?

Thanks,

John

Asked by John M 1 hour ago

I get a prompt pop up on every page Ioad just with "1" in the message box.

Hi. Every page I visit I get at least one message popping up with the URL at the top, the message body of "1" and the option for OK. Many pages have multiple prompts for … (read more)

Hi. Every page I visit I get at least one message popping up with the URL at the top, the message body of "1" and the option for OK. Many pages have multiple prompts for what looks like advertising sites (based on the URLs). Sometimes I get the option to check a box saying "don't allow URL to prompt you again"

Example message for when I go to google: https://imgur.com/a/RBd4mS3

I guess it might be some sort of debugging mode? I tried uninstalling and reinstalling Firefox and it still happens. I am on latest versions: Firefox 127.0.2 on a MacBook Pro (2019) with MacOS Sonoma v14.5.

Can you please help me to remove these prompts? It makes Firefox pretty much impossible to use due to multiple clicks per page load. I've tried searching for help pages but it's very hard to explain the problem to a search engine! Human needed! :)

Asked by warwick.symes 1 hour ago

On primary password window, when click Cancel, close window AND prevent Thunderbird from opening

Hello, When the primary password window opens and I click Cancel, can that window close AND can it prevent Thunderbird from opening? Example: what if I bring my pc to … (read more)

Hello,

When the primary password window opens and I click Cancel, can that window close AND can it prevent Thunderbird from opening?

Example: what if I bring my pc to a repair shop and they open thunderbird and click Cancel on the primary password window. They can See my previously viewed email. I do not want them to see those. Clicking Cancel AND closing Thunderbird would prevent them from seeing emails.

Could this be a future enhancement?

Thanks

Jim

Asked by jimform2k1 3 days ago

Last reply by jimform2k1 1 hour ago

How do you back up the LOCAL folder emails?

I have always kept old emails in the LOCAL folders for security reasons not having all my info on a server somewhere that could be comprimized/stolen/scammed. I am now o… (read more)

I have always kept old emails in the LOCAL folders for security reasons not having all my info on a server somewhere that could be comprimized/stolen/scammed. I am now on Yahoo and have heard security is not the best so I am not sure I want to put all these files on their servers. Now, however, as my PC is getting old I am afraid it could crash, I assume I would loose all those emails-correct?. If I go into my TB Profile and find the Mail/Local Folder I can copy and paste it to a flash drive. Would that be the recommended way to back up? If I did this process a month from now would it, like a file, ask me to overwrite what is already there and add anything new? If my PC did crash, could I do the reverse and copy and paste that flash drive Local folder into my new TB profile? Thank You.

Asked by OldBob2 2 days ago

Last reply by OldBob2 1 hour ago

Message Pane (preview) shows email source code for wrong message

System specs below. Thunderbird is set with 1 account: A paid Yahoo email, with a LOT of messages (well over 36K), using IMAP (Yahoo only lets the most recent 10K come d… (read more)

System specs below. Thunderbird is set with 1 account: A paid Yahoo email, with a LOT of messages (well over 36K), using IMAP (Yahoo only lets the most recent 10K come down via IMAP, sadly). Most emails do download and are correctly rendered. But around 10%, starting usually a month or so back from the high water mark of last update, show email source code (text of headers, mimeparts, etc.) for a totally different email than the one highlighted (a few days later, different sender, etc.) Checking the message on Yahoo, it renders correctly. There is no pattern to the corrupted messages: they can be from mailing lists, company marketing mails, an alert from my local town, whatever.

Once the error occurs, it is consistent across Thunderbird shut-and-restarts (still showing same wrong email source as before). Emails to either side (earlier and later) render properly in the message pane.

Double Clicking the message to it's own child pane renders a pane with Subject and From as blank, and the same email source text for a different email. Forwarding the email puts the email source code in as text (I was hoping the act of refreshing and reformatting might grab the correct content, but no).

Doing a Repair Mailbox (which seems to mean "download headers again, then download all the mail again" does seem to correct for a time (including the previously corrupted emails now rendering correctly)... but within a day or two, a new crop of messages will be corrupted, and the dance starts again.

Windows 10, 64 bit. Norton 360 set to exclude all mailbox directories. Thunderbird 115.12.2 (64-bit), though this has been happening since 110. No plugins, no extensions.

Are there diagnostic logs or other info I can share that can help us figure this out? I really like Thunderbird, but it's just unusable here. Outlook, Apple mail, other tools don't seem to have this problem.

Asked by wexler 18 hours ago

Last reply by wexler 2 hours ago

Making google maps the default when I click the MAP button

Hi, Thanks for your help with this. When I search for something in FF and click on the MAPS button, it comes up with Apple Maps by default. I would like that button to … (read more)

Hi,

Thanks for your help with this. When I search for something in FF and click on the MAPS button, it comes up with Apple Maps by default. I would like that button to open Google Maps by default. (Mainly because Apple Maps misses a lot of information and significantly hinders my searches. Invariably, opening Google maps gets me to my answer or information much quicker.

I have tried various help suggestions but simply have not been able to do this.

Please can you tell me if it's possible to do this and if so, how?

Thanks again.

Asked by panicp 2 hours ago

Add a salutation to Signature

Hello- I want to add some verbiage before my business card that I have add to my Signature. see image - How do I include the Warm Regards, name, number? I did add on "adv… (read more)

Hello- I want to add some verbiage before my business card that I have add to my Signature. see image - How do I include the Warm Regards, name, number? I did add on "advanced composer" but cannot find how to use it in FF Thanks for the help

Asked by libirm 2 days ago

Last reply by libirm 2 hours ago

Firefox 127.0.2 64 bit on Windows 10 not closing

I've been out of town. After returning home Firefox updated to 127.0.2 but now it will not close its process when I close its window. When I try to launch Firefox again I… (read more)

I've been out of town. After returning home Firefox updated to 127.0.2 but now it will not close its process when I close its window. When I try to launch Firefox again I get the error message below and attached:

"Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. <Close Firefox> <Cancel>"

When I select "Close Firefox" the new Firefox window will then launch. However, if I open any web page the same error occurs after closing the window.

If I launch Firefox and then close it without opening a web page I do not get the error the next time I launch. Somehow going to any web page in Firefox prevents that instance of Firefox from closing.

I'm running Windows 10 22H2 Build 19045.4529 and it's shown as up-to-date.

Asked by SK 3 hours ago

Last reply by SK 3 hours ago

Setting bookmarks compared to chrome

I used to use chrome. There, when i add a bookmark, the title and the URL are prefilled. Which is very comfortable. Why is this not a feature in firefox? I always have to… (read more)

I used to use chrome. There, when i add a bookmark, the title and the URL are prefilled. Which is very comfortable. Why is this not a feature in firefox? I always have to copy paste the URL and enter an own title. Chrome has become very slowly on some websites, while firefox does not slow down on those websites at all. So i want to stay with firefox. Good job, team. But the bookmarking UX is improveable.

Asked by bechm73 1 day ago

Last reply by bechm73 3 hours ago

User name

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add … (read more)

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered [edited[ @gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered [edited] @gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the [edited] @gmail.com account. Would appreciate any help you can offer.

Asked by sandrawhitfield 3 days ago

Last reply by sandrawhitfield 4 hours ago

site images often do not load (ex: amazon shopping cart)

This started a week or two ago intermittantly on some websites. Today I cannot see any images of amazon items in the shopping cart. I can see the thumbnails in the righ… (read more)

This started a week or two ago intermittantly on some websites. Today I cannot see any images of amazon items in the shopping cart. I can see the thumbnails in the right side bar, and if I click on an item, the image appears on its for sale page. Ebay usually shows the first image, but the rest won't load, unless I click on "unable to load images" and then they might. Or if I use the icon to put the images in their own box, I can < and > to navigate them

Turned the new "secure DNS" feature off & on, no difference. Turned off NoScript, no difference.

Asked by FireFoxSucks 1 day ago

Last reply by FireFoxSucks 6 hours ago

The password I've been using to access my stored payment methods not working

The password I've been using to access my stored payment methods is suddenly not working. I've tried using my Master (sorry, Primary) password and this doesn't work eith… (read more)

The password I've been using to access my stored payment methods is suddenly not working. I've tried using my Master (sorry, Primary) password and this doesn't work either

Asked by julieadougherty 8 hours ago

savefrom.net extension doesn't work

I can't download anything by that green download button (Youtube). I just receive error messages, see attachment. I have read their FAQ and I have latest versions of Fire… (read more)

I can't download anything by that green download button (Youtube). I just receive error messages, see attachment. I have read their FAQ and I have latest versions of Firefox and savefrom.net helper.

Asked by Mike the Bike 8 hours ago