I have exactly the same problem. I will stop using Firefox if this is not corrected, or go back to an earlier version if possible. Not happy at all!

Thanks guys for taking the time.

Janice I have posted on your thread.
I kind of have a run around until Norton can update for FF3.

They should give you option to update and made it easy to roll back if you don't like.

But hey, always the way with new roll outs. Try and stick with it, FF is so much better than IE.

Thanks again
Mike

I updated FF too and my Identity Safe disappeared. I ran the check/fix utility in Norton and it seemed to spot that FF was without an association. A new FF window appeared and the identity safe toolbar was there. However... on closing the window that was the last I saw of it. No sign since.

Margie, it is a Norton problem, they need to make their products work with the latest version of Firefox. They have already done that with quite a few of their current products.

"The fact that Mozilla staff are now suggesting that this is a Norton problem and not a Firefox problem is arrogant, and frankly, WRONG."

FWIW, posters here are not mozilla staff. We're all just users, same as you. Some know more than others due to having more experience, but to my knowledge none of us are on the mozilla payroll or empowered to make fixes happen. :) (The green text on some users' names indicates that they've said they're willing to serve as contributors to help solve other users' problems.)

As Quarantine said, Norton has apparently already changed a number of their products to work with new browser technology; to me that seems to indicate even they feel its their job. :)

Bill

“The fact that Mozilla staff are now suggesting that this is a Norton problem and not a Firefox problem is arrogant, and frankly, WRONG.”

FWIW, poster here are not mozilla staff – they're all users, same as you. (The green on some names indicates that they've said they were willing to be contributors to help solve other users' problems.) To my knowledge no one here is either on mozilla's payroll or empowered to fix problems.

As Quarantine said, Norton has already changed a number of their apps to keep up with new browser technology – to me that seems to indicate even they feel it's their responsibility to adapt, not the other way around. :)

Bill

Just to jump on an already fast moving band wagon, I too have made the upgrade, I too have lost the ability to use the Norton Product.

I use FF to break from the norm of using anything M/S - alas, until this problem is fixed, I can't see the point in paying for a product I can't use (norton) so, it's off to download IE I must go - and trust me - I blooming hate having to do it.

As a user, I don't care whos issue this is, just somebody somewhere - please, fix it.

Col

"Who will be able to give us a solution to keep the Norton Identity Safe pack alive ?
I'm sure it's not a Norton problem. "

Don't bet on it. Symantec thinks it is, which is why they're involved in looking for a fix.

Bill