As you may have noticed, there is a "Top KB articles" section in Weekly common issues. This is a quick overview of how the articles are ranked:
We add the number of yes votes and no votes to "Did this solve a problem you had with Firefox?" as we're measuring how many users have a symptom, not how many can address it with the solution given.
We come up with a number, significant pageviews, which is a weighted sum of the number of pagehits coming from search results, coming from the start page and the in-product start page respectively. Search results are 1 point, start page, 0.2, inproduct page, 0.1, regular pagehits are 0.01. (These numbers can be tweaked but are a first pass.)
For each article, these are multiplied and then divided by the total number of pageviews (to remove the skew that the votes have on the really popular pages) to give the final score and ranked.
The gory details, reasoning, justification, are all here.
As you may have noticed, there is a "Top KB articles" section in Weekly common issues. This is a quick overview of how the articles are ranked:
We add the number of yes votes and no votes to "Did this solve a problem you had with Firefox?" as we're measuring how many users have a symptom, not how many can address it with the solution given.
We come up with a number, significant pageviews, which is a weighted sum of the number of pagehits coming from search results, coming from the start page and the in-product start page respectively. Search results are 1 point, start page, 0.2, inproduct page, 0.1, regular pagehits are 0.01. (These numbers can be tweaked but are a first pass.)
For each article, these are multiplied and then divided by the total number of pageviews (to remove the skew that the votes have on the really popular pages) to give the final score and ranked.
The gory details, reasoning, justification, are all here.