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Unable to download attachments from Hotmail or Windows Live Mail

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This article describes what to do if you cannot download attachments in Microsoft's Hotmail or Windows Live Mail.

Clear cookies and cache

3.5/3.6:
  1. At the top of the Firefox windowOn the menu bar, click Tools, then select Clear Recent History....
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now.

3.0:
  1. At the top of the Firefox windowOn the menu bar, click Tools, then select Clear Private Data....
  2. Select both Cookies and Cache.
  3. Click Clear Private Data Now.

Update security software

Some Internet security software (including antivirus, anti-spyware, firewall, and privacy programs) can cause this problem (particularly Trend Micro Internet Security). If clearing your cookies and cache above does not fix the problem, update your Internet security software.


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Page last modified on Sreda 14 od October, 2009 12:05:03 PST.
Contributors to this page: Chris_Ilias and Bo .
- This is a support/troubleshooting article -