Username and password not remembered
Firefox includes a Password Manager that can save the passwords you use to log in to websites. This article describes why your passwords might not be saved.
For a general overview of using the Password Manager to save website passwords, see Remembering passwords. For information on the Master Password feature, used to protect your private information, see Protecting stored passwords using a master password.
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- Password Manager settings
- Passwords cleared with Clear Private Data
- Passwords being automatically cleared
- Websites prohibit password saving
Password Manager settings
Firefox will remember passwords by default. You may have disabled this feature, or told Firefox to never remember passwords for a particular site.
- At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
- Select the Security panel.
- If it isn't already check marked, check Remember passwords for sites.
- To the right of Remember passwords for sites, click the button .
- Make sure that the site you're trying to log in to isn't in the list.
- If it is, select the entry and click .
- Click Close the Exceptions window.
- Click to close the Options windowClick to close the Preferences windowClose the Preferences window
Now that you've configured Firefox to remember passwords, try logging in to the site again.
Passwords cleared with Clear Private Data
Firefox's Clear Private Data feature might be set to clear your passwords when you close Firefox.
- At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
- Select the Privacy panel.
- If Always clear my private data when I close Firefox is not selected, your Firefox is not set to clear your passwords when you close it. You can skip to the next section.
- If Always clear my private data when I close Firefox is selected, click on the button.
- Make sure that Saved Passwords is not check marked.
- Click .
- Click to close the Options windowClick to close the Preferences windowClose the Preferences window.
Passwords being automatically cleared
Firefox may be set to remove saved passwords when it is closed. To undo this setting:
- At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
- Select the Privacy panel.
- If Firefox will: is set to Use custom settings for history and Clear history when Firefox closes is selected, click on the button.
- Make sure that Saved Passwords is not selected.
- Click to close the Options windowClick to close the Preferences windowClose the Preferences window
Firefox is now configured to not clear your passwords when closing.
Websites prohibit password saving
Some websites do not allow for passwords to be saved for security reasons. If you have followed the steps above, but are still not prompted to save a password when logging into a certain website, that site may have disabled password saving.
Based on information from User name and password not remembered (mozillaZine KB)
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