solution proposed After installing 3.5.5, Firefox no longer starts.

Forfatter
Melding

Issue

I have another kind of problem with Firefox

Description

Downloaded and installed 3.5.5 today. After this, Firefox will no longer launch. I am running latest version of XP.

I downloaded and installed 3.5.5 today.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)



A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, maybe after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.
See Firewalls and http://kb.mozillazine.org/Firewalls


See also http://kb.mozillazine.org/Browser_will_not_start_up



I am using Zone Alarm Security Suite version 9.1.008.000, which is the latest version. I am not a real techie, but I can find no way to do what you suggest in your response, so I am still at a standstill.



the-edmeister

See if this helps you:
https://support.mozilla.com/en-US/kb/Configuring+ZoneAlarm+Free+Firewall

If not, see the ZoneAlarm support forum:
http://forums.zonealarm.com/



I checked out everything in the above post and all is set correctly. I can't figure out what is wrong. When I launch AIM, however, Firefox does launch and goes to AIM's home page. Strange.



I checked with Zone Alarm and they said to disable the Zone Alarm Tool bar Add-on in FireFox. I did and that fixed all problems. Thanks for your inputs.
Paul



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