firefox will not load page unless i'm moving the coursor
I'm using a samsung NC10 and upgraded firefox yesterday, since then no internet pages will load unless I'm constantly moving the cursor with the touchpad. IE seems to work fine.
It's particularly a problem with video streaming (eg 4od), the sound stays on but the pictures freeze until i move the cursor again
Hope you can help
Chosen solution
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
- Don't make any changes on the Safe mode start window.
See:
- Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
- Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
All Replies (4)
Chosen Solution
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
- Don't make any changes on the Safe mode start window.
See:
- Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
- Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
This problem appeared two days ago on my Gateway NX-570X laptop, Win 7. I noticed that pages would not continue to load unless I either moved the cursor, or tapped the touch pad. I did not experiment with my USB mouse to see if it was somehow associated with the touch pad. I don't recall installing any addons or making any changes. I followed the instructions above, restarted in safe mode, and found that Firefox worked normally. I then restarted Firefox and found a notification of an update to the Force TLS addon. Since then Firefox has worked normally.
I ran CCleaner 3.07 and it went away...and also Firefox is now much faster than recently. My story: I had problems with streaming videos stopping and starting on their own, after a week or so they just wouldn't play at all unless I moved the cursor, and then for the final stage Firefox itself started freezing up unless I moved the cursor constantly. Weird symptoms. I have recently updated to Flash 10.3.181.14, which seems to be in common with a lot of problem reports I've seen. That may be the cause, but I don't really know what got fixed. But who cares, right?!
I think this is supposedly fixed in upcoming Firefox 8, see https://bugzilla.mozilla.org/show_bug.cgi?id=627084.
Related SUMO issues: http://support.mozilla.com/lt/questions/743870 and https://support.mozilla.com/lt/questions/816998.