We're sorry we weren't here to help you. We hope you'll find the information on this page helpful.

When to come back

Hours of operation

These are the hours when someone will be available to answer questions. We'll expand these hours as more people start helping from around the world.

Monday:

• 11am to 2pm PDT (GMT -7)
• 6pm to 7pm PDT
  
  

Tuesday through Friday:

• 10am to 1pm PDT
• 6pm to 7pm PDT
  
  

For Saturdays, Sundays and holidays see our after hours policy

After hours

Currently, we are trying to make sure someone is always around to answer questions during our set hours. However, our helpers are encouraged to sign on after hours if that's when they have time to help. When help is available after hours will vary widely. If you need help after hours, please see below for more support options.

Where else to get help

• If you haven't already, try searching the Knowledge Base. The most frequently encountered issues are already documented there.
• You can try posting in the forums. Responses to forum posts are usually quick, and you can be emailed when someone replies to your question.
• If you'd really like real time support right away you can try Mozilla's IRC network. This will require installing an IRC client such as Chatzilla.

What you can try on your own

Many issues can be worked around by following the steps in the basic troubleshooting article. Also, knowing whether any of these steps made a difference can help you get faster help if you still need to come back.