Firefox 3.6 and above include a page which lists information about your Firefox setup, such as which version you are using, any add-ons you have installed, and settings that you have changed. Whenever someone is helping you with a Firefox issue, this Troubleshooting Information page will allow you to provide most of the necessary information to get your issue solved quickly.

This describes how to access and use the Troubleshooting Information page.

Table Of Contents

• Accessing the Troubleshooting Information page
• Copy all to clipboard
• Application Basics
• Extensions
• Modified Preferences

Accessing the Troubleshooting Information page

At the top of the Firefox windowOn the menu bar, click on the Help menu and select Troubleshooting Information....

You will be taken to a page with the address about:support.

Copy all to clipboard

Clicking on the Copy all to clipboard button will copy all the information on the page to the Windows clipboardMac clipboardclipboard.

After copying, you can paste the information into another window for someone to see by clicking the Edit menu in the program you are using and then selecting Paste (or by holding down the CtrlCmd key and pressingV).

Application Basics

• Name: Tells you the name of the product you are using. In most cases, it should say "Firefox".
• Version: Tells you which version number of Firefox you are using.
• Profile Directory: Your profile directory is a folder on your computer where Firefox stores your personal information such as bookmarks, passwords, and user preferences. Clicking on Open Containing FolderShow in Finder will take you to your profile folder, where you can manage your files. For more information see Profiles.
• Installed Plugins: Plugins are Firefox add-ons that manage internet content that Firefox is not designed to process. These usually include patented formats for video, audio, online games, presentations, and more. Clicking on about:plugins will take you to a page that lists all of your installed plugins, their version numbers, and the type of internet content each plugin is registered to handle. For more information see Troubleshooting plugins.
• Build Configuration: Clicking on about:buildconfig will take you to a page that will help someone understand if you are using a standard version of Firefox or a custom version.

Extensions

Extensions are Firefox add-ons that provide additional functionality to Firefox. They are installed separately, and are usually installed by you. This section lists the name of each extension you have installed, its version, whether it is enabled, and its ID string. It is particularly useful in cases where an extension is the cause of a problem in Firefox. For more information, see Troubleshooting extensions and themes.

Modified Preferences

In this section, you will see a list of all settings that are that have been changed from their defaults. This information will help someone know how you have adjusted your installation of Firefox. For instructions on how to reset preferences to default, see Resetting Preferences.