Creating articles

We rely on volunteers to write the majority of the articles. You don't need any special permission or training to write articles; anyone can do it. Here's a general outline on how to find subjects to write about, tips for writing, and how to get the article reviewed and live to the public.

  1. Search the Knowledge Base article forum for a list of articles that have been requested. If you have a specific subject in mind that's not on the list, see Requesting an article first.
    If you create an article without a request, the reviewers won't know about it, so it won't be made public.
  2. Read the Best Practices for Support Documents page and the Style Guide for a good understanding of how to approach the article, and the Knowledge Base Policies page to know what type of support is allowed. If you have any questions regarding formatting, what content to include, or anything else, you can ask in the bug.
  3. To start the article, enter the name of the article in the box below (it will appear if you are logged in) and click "Edit".
    For technical reasons, article titles cannot contain the following characters:
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    Quick edit an article

  4. Once you've started working on the article, add the URL to the request.
  5. When you've completed the article, edit the request from [Needs draft] to [Ready for review]. The article will then be reviewed for technical content and for stylistic purposes.