This article has not yet been translated to Basque (eu). Perhaps you could help us with that? Just click translate this page and follow the instructions.

Error code 500 accessing secure sites

Actions
Show content customized for:

This article describes why you can get "Error response Error code 500. Message: Internal Server Error" when accessing any secure (https) site.

This error can happen when you use web acceleration software such as AT&T Worldnet Accelerator. While non-secure websites work with this software, secure websites do not. To solve the problem, you should configure Firefox to not use the web accelerator for https.

  1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
  2. Select the Advanced settings panel.
  3. Click the Network tab.
  4. Click Settings....
  5. If Manual proxy configuration is selected, continue to the next step. If not, these instructions won't solve your problem.
  6. Deselect Use this proxy server for all protocols.
    • If it's not selected, leave it as is.
  7. Delete any text in the text box beside SSL Proxy:.
  8. To the right of SSL Proxy:, set the Port: to 0.
  9. Press OK.
  10. Click OK to close the Options windowClick Close to close the Preferences windowClose the Preferences window.

Did this article solve a problem you had with Firefox?

Was this article easy to understand?



Page last modified on Thursday 04 of June, 2009 11:37:57 PST.
Contributors to this page: Chris_Ilias , Bo and np .
- This is a support/troubleshooting article -