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Why is Firefox 3.6.10 crashing repeatedly when I am using hotmail to try to send emails?

  • 3 replies
  • 259 have this problem
  • 4 views
  • Last reply by Gerdy

cincyguy
cincyguy
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I am only having difficulty with hotmail when using Firefox 3.6.10. Opening hotmail is OK, and so is reading emails. The problem starts ONLY when I try to SEND a new email, or reply to an existing email. The email composition page within hotmail opens up, but then my hard drive begins to act erratic and spins non-stop. Then, a few seconds later, it crashes altogether. I restore the session, and all my windows open up normally, but another crash is inevitable because that 'send email' hotmail window is open. Presto... another immediate crash. So, obviously, I can restore a 2nd time, this time WITHOUT restoring the hotmail window, and everything seems to work fine. I have to open up a new tab for hotmail, and that appears to work fine for seeing what new is in my inbox, and even as far as reading emails. It seems to only crash when I try to SEND emails.

I had to go through about 20 different crashes before I could isolate the hotmail window as the culprit. They ALL have the same signature: coreclr.dll@0xbae82 . Of course, "Search Mozilla Support for Help" turns up absolutely nothing on the signature.

The Crash IDs are numerous. I've only listed a few of them, in the link to the right.

I am only having difficulty with hotmail when using Firefox 3.6.10. Opening hotmail is OK, and so is reading emails. The problem starts ONLY when I try to SEND a new email, or reply to an existing email. The email composition page within hotmail opens up, but then my hard drive begins to act erratic and spins non-stop. Then, a few seconds later, it crashes altogether. I restore the session, and all my windows open up normally, but another crash is inevitable because that 'send email' hotmail window is open. Presto... another immediate crash. So, obviously, I can restore a 2nd time, this time WITHOUT restoring the hotmail window, and everything seems to work fine. I have to open up a new tab for hotmail, and that appears to work fine for seeing what new is in my inbox, and even as far as reading emails. It seems to only crash when I try to SEND emails. I had to go through about 20 different crashes before I could isolate the hotmail window as the culprit. They ALL have the same signature: coreclr.dll@0xbae82 . Of course, "Search Mozilla Support for Help" turns up absolutely nothing on the signature. The Crash IDs are numerous. I've only listed a few of them, in the link to the right.

Modified by cincyguy

All Replies (3)

cincyguy
cincyguy Question owner
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Of course, I can use IE for my hotmail emails, but I'm so used to using Firefox. So, I'd rather stick to it instead of jumping back and forth between windows or tabs or even having to use Yahoo for replying to my Hotmail emails.

Virus scans and malware scans have turned up nothing. If the numerous crash IDs included under "More system details" link aren't enough, I have plenty more.

Any ideas?

sqlguy7777
sqlguy7777
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Hi

coreclr.dll is an MS Silverlight dll.

Try de-installing silverlight & re-install Firefox

I seemed to have an older version of silverlight already on my computer, but that wouldn't uninstall.

My solution that worked for me is to use the Windows install cleanup utility: http://support.microsoft.com/kb/290301. 

Select Silverlight from the list, and then download Silverlight again and reinstall.

And, if all else fails:

http://www.microsoft.com/getsilverlight/get-started/install/uninstall.aspx.

Modified by sqlguy7777

Gerdy
Gerdy
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Same problem, a crash every time I tried to forward an email from Hotmail, but when I tried using Hotmail with Google Chrome I got an error message saying silverlight had crashed, although I did manage to send my message. Obviously a M/soft and Firefox conflict, rather than just a Hotmail/Firefox conflict.