This article describes why some web sites may say that you have disabled cookies.

Table Of Contents

• Cookies are disabled
• Unexpected cookies
• Security application is blocking cookies
• ZoneAlarm
• CA Personal Firewall

Cookies are disabled

Firefox include the option to block cookies globally and on a per-site basis.

1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
2. Click the Privacy icon.
3. Make sure Accept cookies from sites is check marked.
   • If it is not checked, check mark it.
4. Click Exceptions....
5. Make sure the site you're trying to access isn't listed.
   • If it is listed, click on its entry, then click Remove Site.

If you changed any settings, try accessing the web site again.

Unexpected cookies

You may have your cookies set a certain way that the site doesn't expect. This could be caused by a bug in the site. Clear your cookies for the site you're trying to access.

1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
2. Click the Privacy icon.
3. Click Show Cookies....
4. Click on the entry for the site you're trying to access.
   • If there's no entry for the site, the site has not set any cookies. Try the next section.
5. Click Remove Cookie or Remove Cookies.

Now that your cookies have been cleared, try accessing the web site again.

Based on information from Websites report cookies are disabled (mozillaZine KB)