Username and password not remembered

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Firefox includes a Password Manager that can save the passwords you use to log in to websites. This article describes why your passwords might not be saved.

For a general overview of using the Password Manager to save website passwords, see Remembering passwords. For information on the Master Password feature, used to protect your private information, see Protecting stored passwords using a master password.

Table Of Contents

Password Manager settings

Firefox will remember passwords by default. You may have disabled this feature, or told Firefox to never remember passwords for a particular site.

  1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
  2. Select the Security panel.
  3. If it isn't already check marked, check Remember passwords for sites.
  4. To the right of Remember passwords for sites, click the Exceptions... button .
  5. Make sure that the site you're trying to log in to isn't in the list.
    • If it is, select the entry and click Remove.
  6. Click CloseClose the Exceptions window.
  7. Click OK to close the Options windowClick Close to close the Preferences windowClose the Preferences window

Now that you've configured Firefox to remember passwords, try logging in to the site again.

2.0:

Passwords cleared with Clear Private Data

Firefox's Clear Private Data feature might be set to clear your passwords when you close Firefox.

  1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
  2. Select the Privacy panel.
  3. If Always clear my private data when I close Firefox is not selected, your Firefox is not set to clear your passwords when you close it. You can skip to the next section.
  4. If Always clear my private data when I close Firefox is selected, click on the Settings... button.
  5. Make sure that Saved Passwords is not check marked.
  6. Click OK.
  7. Click OK to close the Options windowClick Close to close the Preferences windowClose the Preferences window

3.0:

Passwords cleared with Clear Private Data

Firefox's Clear Private Data feature might be set to clear your passwords when you close Firefox.

  1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
  2. Select the Privacy panel.
  3. If Always clear my private data when I close Firefox is not selected, your Firefox is not set to clear your passwords when you close it. You can skip to the next section.
  4. If Always clear my private data when I close Firefox is selected, click on the Settings... button.
  5. Make sure that Saved Passwords is not check marked.
  6. Click OK.
  7. Click OK to close the Options windowClick Close to close the Preferences windowClose the Preferences window.

3.5:

Passwords being automatically cleared

Firefox may be set to remove saved passwords when it is closed. To undo this setting:

  1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
  2. Select the Privacy panel.
  3. If Firefox will: is set to Use custom settings for history and Clear history when Firefox closes is selected, click on the Settings... button.
  4. Make sure that Saved Passwords is not selected.
  5. Click OK to close the Options windowClick Close to close the Preferences windowClose the Preferences window

Firefox is now configured to not clear your passwords when closing.

2.0:

Sites prohibit password saving

Some websites, especially webmail and banking sites, tell Firefox to not allow you to save the passwords you enter. You can get Firefox to remember it anyway by using the Always Remember Password extension.

Be careful when entering password on a publicly-accessible computer. If you save the password, future users of the computer may be able to access it.




Based on information from User name and password not remembered (mozillaZine KB)


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Page last modified on Friday 12 of June, 2009 12:34:44 PST.
Contributors to this page: Chris_Ilias , Bo , AliceWyman and np .
- This is a support/troubleshooting article -