Helping with support articles

The knowledge base is the collection of articles that have been written for support. Like with any open collection, it can always use improvements. Here are a few things you can do to make it better:

In order to work on support articles, you'll need to register and select the Contributors group or, if you're already registered, switch to the Contributors group in My Account

Add screenshots to an article

With well-placed screenshots, Knowledge Base articles become much easier to understand. If you're handy with a graphics editor, improve articles by adding screenshots to help users visualize the instructions.

Update an article for Firefox 3

With Firefox 3 around the corner we need to update our articles to include information about the cool new features and changes to old ones. If you've been using the Firefox 3 betas give us a hand by updating articles for Firefox 3.

Translate an article to another language

Firefox is used by people all over the world in many different languages. We're currently in the process of translatating our English content into over 39 languages, but we've only just begun. Help us reach out to a wider audience by translating articles into your language.

Improve wording on an article

Some of our Knowledge Base articles are easier to understand than others. In fact, we even have user votes to prove that. While an article may be technically correct, it might be too hard for users to understand. Find an article that has a low score and improve it.

Check spelling and punctuation

Even though a Knowledge Base article is easy to understand and solves the problem, it might contain a few typos or excessive (or insufficient) use of punctuation. Proper grammar is very important for looking professional and for making our English articles easier to understand for non-native speakers. Check out the proof-reading section on our improving articles page for more ideas on what we're looking for.

Write an article

If you have more time and feel comfortable working with the markup, basic practices and style guide used in the SUMO knowledge base, you can try your hand at filling an open article request. You can even work with other people participating in SUMO Day to write an article together. See the page on creating articles for more details.

Nothing here that suits you?

Go back to the SUMO Day page and try another category, or ask in #sumo and we'll figure something out! :)